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The role includes researching applicable City and New York State codes, permits, and requirements; guiding clients through the correct sequence of activities; and coordinating expediting of services with partner agencies. 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Preferred skills include customer service experience, business development experience, knowledge of NYC operational agencies, and strong communication and research abilities.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},260625,1790055993,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":9},1374402524268,"https://ap-avatar.wpscdn.com/davatar_3d24733baf745e90a7e4bdd5f77d97b2","FULL TIME POSITION:  \nSMALL BUSINESS ADVOCATES DIVISION OF BUSINESS SERVICES  \nAgency Description  \nThe Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs.  \nDivision Description  \nThe Division of Business Services (DBS) is dedicated to helping NYC businesses start, operate and expand in New York City while leading systemic change to improve the regulatory environment for businesses. The Division is guided by principles of equity, diversity and inclusion.  \nJob Description:  \nSmall Business Advocates work directly with new businesses looking to open and operate in New York City. Small Business Advocates provide insightful advice to business owners and licensed professionals, assisting them to understand and navigate relevant City policies and regulations. They respond to business inquiries, conduct research into City policies and regulations, and develop expertise in related City and State regulations while providing a high level of customer service to business owners.  \nSmall Business Advocates help businesses in the start-up and operating stages to open sooner and operate easier. This role reports to the Director of Small Business Advocates. Specific responsibilities include:  \n• Working with business owners to identify all City requirements for operating or opening a new business, understand specific issues or concerns impacting the client, and provide guidance, information or steps towards resolution.  \n• Explain the sequence of activities businesses should follow to meet regulatory requirements.  \n• Conducting research into City, and relevant NYS, codes, permits, and requirements.  \n• Communicating clearly the sequence of activities businesses should follow to meet regulatory requirements.  \n• Assisting with expediting City services necessary to meet requirements for opening a new business by working with partner City agencies.  \n• Establishing and maintaining positive relationships with business owners by proactively engaging with clientsand setting clear expectations regarding City requirements, timelines and next steps.  \n• Supporting promotional activities to raise awareness among business owners around the availability of SBS services, including door-knocking, participating in speaking engagements or distributing promotional materials at community events.  \n• Present agency services and relevant City services on the phone, over email, during one-on-one meetings, and at outreach events.  \n• Collaborate with all City agencies and their respective personnel to identify solutions for NYC’s business community, especially working with the team at SBS dedicated to programming to help businesses launch.  \n• Consistently and accurately collect and maintain information on all services to new business owners, including cataloguing policies relevant to each industry served.  \n• Maintaining accurate and specific status reports in the designated software or data analysis tools of  \nestablishments participating in these services, including inspection activity, plan examination, issues  \nencountered, opening dates, and time saved.  \n• Collaborating with peers to ensure all Small Business Advocates are meeting core milestones and policy objectives.  \n• Assist other initiatives and programs in the agency toward shared goals as required  \n• Assist the senior leadership team with pipeline building projects, activities, and relationship management with key private and public partners.  \n• Other duties as required.  \nPreferred Skills:  \n• At least two years of customer service and/or experience that demonstrates a proven record of helping individuals, clients and/or business owners.  \n• At least two years of business development (B2B or B2C) working with new businesses, as well as operating.  \n• An understanding of issues conc","cbCaipCZYcVhBTN0","https://ap.wps.com/l/cbCaipCZYcVhBTN0","pdf",167608,"English","# Agency Description\n## Division of Business Services Description\n## Job Description\n### Core Responsibilities\n## Preferred Skills\n## Qualifications","[{\"question\":\"What do Small Business Advocates do for new businesses in NYC?\",\"answer\":\"They work directly with businesses to help owners and licensed professionals understand and navigate relevant City policies and regulations, including guiding them through the steps needed to open and operate.\"},{\"question\":\"What specific tasks are included in the role?\",\"answer\":\"Advocates research applicable City and NYS codes, permits, and requirements, communicate the activity sequence to meet regulatory obligations, and assist with expediting services through partner agencies.\"},{\"question\":\"What qualifications and preferred skills are required?\",\"answer\":\"The qualifications include a master’s degree in business-related fields or a bachelor’s degree plus one year of full-time relevant experience. Preferred skills include customer service experience, business development experience, knowledge of NYC operational agencies, and strong communication and research abilities.\"}]","Small Business Advocate Job Description - City Services & Regulatory Support | PDF",1789344393]