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Covers facility operations and customer service, including reception and support for events, holiday clubs, and programme transitions. Includes key-holder opening/closing duties, first aider and fire marshal responsibilities, emergency response and operational continuity, health & safety checks, incident reporting, KPI ownership, and mandatory safeguarding and child protection training, with flexible availability across sites as required.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/shift-leader-key-responsibilities-and-person-specification/258368/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/shift-leader-key-responsibilities-and-person-specification/258368.png","ImageObject",442,249,{"name":88,"@type":89},"Maeve","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-05","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":73},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What are the main duties of the Shift Leader during a shift?","Question",{"text":108,"@type":109},"The Shift Leader ensures the sports centre runs smoothly, safely, and efficiently by completing daily operational tasks, maintaining cleanliness and safety standards, and supporting service delivery across all areas.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What key-holder and emergency responsibilities does the role include?",{"text":113,"@type":109},"The role includes independent opening and closing of the building, acting as first aider and fire marshal during shifts, and responding calmly and effectively to emergencies while maintaining operational continuity.",{"name":115,"@type":106,"acceptedAnswer":116},"What compliance and training requirements apply to this position?",{"text":117,"@type":109},"The Shift Leader must adhere to ELA Active health and safety policies and complete routine facility checks. The role also requires mandatory safeguarding and child protection training, plus compulsory and refresher training to maintain compliance.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},258368,1791169976,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":76,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":47,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":73},5909877438554,"https://ap-avatar.wpscdn.com/avatar/5600025385ad2bf12a7?_k=1778553567797529272","| Post Title | Shift Leader |\n| --- | --- |\n| Post Purpose: | The Shift Leader ensures the smooth, safe, and efficient daily operation of the sports centre through independent working, taking responsibility for key operational tasks, maintaining high standards of cleanliness and safety, and supporting Duty Managers when required. This role includes key-holder duties and requires up-to-date operational knowledge to provide reliable lone-working cover where needed. |\n| Reporting to: | Sports Centre Manager |\n| Working time: | Casual Zero Hours Contract |\n| Salary: | Scale 4 – Point 7 – £13.09 per hour |\n| Location | Primary location Witchford Sports Centre. Opportunity to work at all ELA Sites, where appropriate. |\n| Disclosure Level: | Enhanced DBS with Barred List |\n\nKey Responsibilities  \n1. Facility Operations & Daily Delivery  \n• Ensure the facility operates efficiently during shifts, maintaining high standards of cleanliness, safety, and service.  \n• Carry out daily operational tasks including building checks, equipment setup, area preparation, and cleaning duties.  \n• Monitor equipment condition and report maintenance issues promptly to ensure facility readiness.  \n• Support and assist with the setup and delivery of group bookings, events, and daily programme transitions.  \n• Ensure accident and incident reporting is accurate, timely, and in line with ELA Active policies.  \n2. Customer Service & Engagement  \n• Promote a welcoming and professional atmosphere, ensuring high standards of customer care are delivered by all staff.  \n• Respond to customer enquiries, feedback, or complaints in a timely and effective manner, escalating to Sports Centre Manager when necessary.  \n• Provide independent support across all areas of operation, including reception duties, to maintain smooth service delivery.  \n• Support the successful delivery of events, holiday clubs, and special programmes.  \n3. Staff Support & Communication  \n• Support the Sports Centre Manager by communicating operational expectations clearly when required.  \n• Promote clear communication and consistent standards across shifts.  \n• Maintain professional working relationships across sites while carrying out duties independently.  \n4. Health, Safety, and Maintenance  \n• Adhere to and promote ELA Active’s health and safety policies, ensuring compliance with legal and internal safety requirements.  \n• Complete and oversee routine facility checks including fire safety, emergency lighting, first aid, and COSHH compliance.  \n• Ensure safe usage of equipment and immediate resolution or escalation of hazards.  \n• Participate in maintaining cleanliness across all areas, supporting scheduled cleaning tasks.  \n5. Key Holder & Emergency Responsibilities  \n• Hold key-holder responsibilities for opening and closing the building independently.  \n• Independently open and close the building following operational and security procedures.  \n• Act as the designated first aider and fire marshal during shifts.  \n• Manage emergency situations calmly and effectively when working alone.  \n6. Shift Management  \n• Maintain the skills, confidence, and operational awareness required to open and close the building.  \n• Take ownership of delegated responsibilities, reporting progress and identifying opportunities for improvement.  \n• Make informed decisions during shifts in the absence of senior managers, ensuring safety and service continuity.  \n• Act as operational lead, ensuring a seamless transition and consistent standards.  \n7. Emergency Response & Operational Continuity  \n• Respond to emergencies by taking appropriate action to help maintain a safe and operational facility.  \n• Use initiative and sound judgment to help resolve operational issues quickly and effectively.  \n• Identify situations that require further input and escalate promptly to management or external services when necessary, ensuring accurate and timely communication.  \n• Maintain up-to-date knowledge of emergency procedure","cbCaicKzVysD8aWS","https://ap.wps.com/l/cbCaicKzVysD8aWS","pdf",214962,"English","# Key Responsibilities\n## Facility Operations & Daily Delivery\n## Customer Service & Engagement\n## Staff Support & Communication\n## Health, Safety, and Maintenance\n## Key Holder & Emergency Responsibilities\n## Shift Management\n## Emergency Response & Operational Continuity\n## Performance & Operational Goals\n## Training & Development\n## Flexibility\n## Safeguarding\n## Trust Ethos","[{\"question\":\"What are the main duties of the Shift Leader during a shift?\",\"answer\":\"The Shift Leader ensures the sports centre runs smoothly, safely, and efficiently by completing daily operational tasks, maintaining cleanliness and safety standards, and supporting service delivery across all areas.\"},{\"question\":\"What key-holder and emergency responsibilities does the role include?\",\"answer\":\"The role includes independent opening and closing of the building, acting as first aider and fire marshal during shifts, and responding calmly and effectively to emergencies while maintaining operational continuity.\"},{\"question\":\"What compliance and training requirements apply to this position?\",\"answer\":\"The Shift Leader must adhere to ELA Active health and safety policies and complete routine facility checks. The role also requires mandatory safeguarding and child protection training, plus compulsory and refresher training to maintain compliance.\"}]","Shift Leader - Key Responsibilities and Person Specification | PDF",1789321693]