[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-242255-105":53,"doc-detail-242255-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","session-703-implementing-capacity-management-a-journey-into-the-unknown","Session 703 - Implementing Capacity Management：A Journey Into the Unknown","","Session 703 focuses on implementing business capacity management to transform ITSM from reactive responses into proactive planning. The session explains how to reduce downtime and achieve cost savings while ensuring processing power and storage are ready for business needs. It covers why capacity management matters, how it differs from monitoring and alerting, how to start with defined questions, and how to build feasibility and capacity plans. It concludes with guidance on making capacity visible, reporting, templates, and acceptance criteria.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/session-703-implementing-capacity-management-a-journey-into-the-unknown/242255/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/session-703-implementing-capacity-management-a-journey-into-the-unknown/242255.png","ImageObject",442,249,{"name":88,"@type":89},"Sarah ","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-17","2026-09-12",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",7,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is business capacity management and what benefits does it aim to deliver?","Question",{"text":109,"@type":110},"Business capacity management is the proactive process used to ensure processing power and storage match business demand. The session highlights reduced downtime, increased cost savings, and readiness when the business needs capacity.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How does capacity management differ from monitoring and alerting?",{"text":114,"@type":110},"Capacity management plans and documents capacity delivery and future needs, while monitoring and alerting focus on detection and notifications. The session argues you should avoid paying twice for the same capability and outlines when you can reduce monitoring and alerting after adopting capacity management.",{"name":116,"@type":107,"acceptedAnswer":117},"What are the starting-point questions for implementing the process?",{"text":118,"@type":110},"The session provides four questions: where you are, where you need to be, how you will get there, and how you will know when it worked. These questions anchor the capacity management process and planning.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},242255,1791736863,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":136,"language":137,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":61,"update_tm":141,"read_time":101},962085320529,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","SESSION 703 Friday, November 4, 9:00 AM-10:00 AM  \nTrack: The Generalist  \nImplementing Capacity Management: A Journey Into the Unknown  \nMalcolm Gunn  \nCapacity and Availability Lead,Soprasteria  \n [mrdg70@gmail.com](mrdg70@gmail.com)   \nSession Description  \nWhat if we told you that there's a process waiting to be unleashed that can take ITSM from reactive to proactive? One that results in less down time and increased cost savings while making sure processing power and storage are ready and waiting when your business needs it? This hidden gem is called business capacity management, and this session will show you how to implement and grow this process to deliver real business benefits. (Experience Level: Fundamental)  \nSpeaker Background  \nMalcolm Gunn is well versed in implementing and developing ITIL processes, having worked with internal supply chains and IT outsourcing companies. Working initially in the reactive areas, he realized that if a proactive process could be effectively implemented and aligned to critical business goals, ITSM could become the game changer it was always meant to be. Malcolm is a firm believer that capacity management is one of those key proactive building blocks.  \nSession 703  \nCapacity Management A Journey Into The Unknown  \nMalcolm Gunn  \nBackground  \n•Retail Banking  \n•Commercial Banking  \n•Service Management  \n•IT Outsourcing  \nWhy Capacity Management  \n6  \nWe all Capacity Manage  \nCapacity Management Vs Monitoring and Alerting  \n“We have monitoring and alerting in place across the estate”  \n“I’m not going to paying twice for the same thing”  \n“We’re cloud based, capacity is always there when we need it so we don’t need capacity management”  \n“We can remove monitoring and alerting now we have capacity management”  \nThe Starting Point  \n4 Questions and a Process  \n• Where are we  \n• Where do we need to be  \n• How will we get there  \n• How will we know when its worked  \nFeasibility Study  \nThe Basics Component Level  \n• Monitoring and alerting  \n• Its not just the level we are now  \n• How quickly can we add capacity  \n• What will be the impact of extra capacity  \nLooking at a Service Level  \n•Reporting at a service level is useful.  \n•Past performance  \n•Predicting the future  \n•Understand the context  \n•We need something more  \nBusiness Capacity Management  \n•Know the history  \n•Add in business demand  \n•Understand business impact  \n•Plan for the future  \n•Clear, costed solutions  \n•Track expectations against actual  \n•Adding a toolset  \nCapacity Management Level’s  \nS  \ne r  \nv  \ni c  \ne  \nR  \ni s  \nk  \nLevel 3 Capacity Management Monitoring and Alerting Plus(Component)  \nLevel 2 Capacity Management Internal Reporting (Service)  \nDeployment  \nIn each case a Capacity plan will be created to document the level of capacity service being delivered and the scope of coverage for that service.  \nLevel 1 Capacity Management Active Management (Business)  \nService Stability  \nNew Goals  \n• Develop a low cost starter service  \n• Based on self service functionality  \n• Offer something that benefits the client  \n• Helps us understand the clients business  \n• Make the best use of resources  \nThe Future  \n• All new accounts automated  \n• Standard processing  \n• Standard toolset  \n• Make the best use of resources  \n• Reducing delivery cost  \nMake it Visible  \n• Action Log  \n• Regular briefings  \n• Include highlights in your reporting  \n• Bring capacity into general conversations  \n• Areas to consider  \n• Cost of incident  \n• Cost of alerts  \n• Cost of an outages saved  \nTime For a Few Questions  \nThe Basics  \n• Capacity Management elevator pitch  \n• Capacity Management process  \n• Capacity Management Plan  \n• Capacity Management report  \n• Capacity Management templates  \n• Capacity Management acceptance criteria  \n• Capacity Management cost model  \nIn Summary  \n• Understand the challenges you will face  \n• Start simple and build up  \n• Build a standard repeatable process  \n• Be positive talk solutions and b","cbCaitTR9YlBQWWI","https://ap.wps.com/l/cbCaitTR9YlBQWWI","pdf",1140313,20,"English","# Session Description\n## Why Capacity Management\n## Capacity Management vs Monitoring and Alerting\n## The Starting Point\n## Feasibility Study\n# Capacity Management Framework\n## Component and Service Levels\n## Business Impact and Planning\n# Deployment and Governance\n## Service Stability and New Goals\n## The Future\n# Make it Visible\n## Action Log and Reporting\n## Areas to Consider\n# Time For a Few Questions\n## The Basics\n## In Summary\n# Contact Details","[{\"question\":\"What is business capacity management and what benefits does it aim to deliver?\",\"answer\":\"Business capacity management is the proactive process used to ensure processing power and storage match business demand. The session highlights reduced downtime, increased cost savings, and readiness when the business needs capacity.\"},{\"question\":\"How does capacity management differ from monitoring and alerting?\",\"answer\":\"Capacity management plans and documents capacity delivery and future needs, while monitoring and alerting focus on detection and notifications. The session argues you should avoid paying twice for the same capability and outlines when you can reduce monitoring and alerting after adopting capacity management.\"},{\"question\":\"What are the starting-point questions for implementing the process?\",\"answer\":\"The session provides four questions: where you are, where you need to be, how you will get there, and how you will know when it worked. These questions anchor the capacity management process and planning.\"}]","Session 703 - Implementing Capacity Management：A Journey Into the Unknown | PDF",1789188435]