[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-detail-263009-en":53,"doc-seo-263009-105":75},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":5,"data":54},{"doc_id":55,"user_id":56,"nickname":57,"user_avatar":58,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":60,"doc_content":61,"file_id":62,"file_url":63,"file_type":64,"file_size":65,"view_count":8,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":66,"language":67,"language_code":68,"site_id":69,"html_lang":68,"table_of_contents":70,"faqs":71,"seo_title":72,"seo_description":60,"update_tm":73,"read_time":74},263009,4398048950312,"Violet","https://ap-avatar.wpscdn.com/avatar/400002538284de19e3c?_k=1778320343897328908","ServiceNow Platform Developer - FY27-002","The Office of the Comptroller (CTR) seeks a ServiceNow Platform Developer to assess, redesign, configure, and improve CTR’s ServiceNow environment. The role includes hands-on technical leadership across the current-state platform, including rebuilding and maturing the ITSM, ITAM, and CSM modules, and establishing governance, development standards, documentation, reporting practices, and a maturity roadmap. Responsibilities cover redesigning intake and fulfillment processes, configuring core components, improving dashboards, security, integrations, automation, and providing training and knowledge transfer.","OFFICE of the COMPTROLLER (CTR)  \nServiceNow Platform Developer  \nFY27-002  \nAbout the Office of the Comptroller  \nThe Office of the Comptroller ensures that the more than $50 billion in annual transactions authorized by the general appropriations act and supplemental appropriations are executed in accordance with all statutory requirements and recorded in compliance with accounting standards. We also oversee capital assets, federal funding inflows, and other transactions. We also own and maintain statewide payments and payroll systems, safeguarding critical financial information. We operate in support of our partners, the financial staff at more than 150 departments and agencies across the Commonwealth.  \nAs stewards of the public trust, we aspire to inspire confidence by maintaining our core principles: clarity, integrity, and accountability.  \nThe powers and obligations of the Office of the Comptroller are generally dictated by M.G. L. c . 7A.  \nSummary of Comptroller Technology Group (CTG) Team   \nComptroller Technology Group (CTG) delivers critical IT services to ensure the smooth operation of daily business activities while supporting the strategic objectives of both the Office of the Comptroller and the Commonwealth of Massachusetts. CTG is tasked  \nwith maintaining and enhancing essential enterprise-wide systems that underpin state operations, including Mosaic (the Commonwealth’s financial systems), CTHRU (the transparency platform for government spending), and VendorWeb (the payment portal for state vendors) . CTG plays a pivotal role in managing several key relationships, including the Executive Office of Technology Services and Security (EOTSS), over 150 state departments, and external vendors.  \nPosition Summary  \nThe Office of the Comptroller is seeking a ServiceNow Platform Developer to assess, redesign, configure, and improve CTR’s ServiceNow environment. This position will serve as a handson technical lead responsible for assessing current-state, rebuilding, and maturing the agency’s ServiceNow platform.  \nThis role requires someone who can both design the right platform structure and personally execute the configuration, development, cleanup, documentation, and implementation work. The successful candidate will work closely with Comptroller Technology Group leadership, the Solution Desk Team, the Operations Team, technical teams, business stakeholders, and external partners to improve how CTR uses ServiceNow to manage work, communicate status, track service delivery, and support agency operations .  \nThe ServiceNow Platform Developer will lead the assessment, maintenance, and continuous improvement of CTR’s, current ITSM, ITAM, and CSM modules, while evaluating and supporting future needs.  \nThe ServiceNow Platform Developer will help establish sustainable platform governance, development standards, documentation, reporting practices, and a roadmap for ongoing ServiceNow maturity.  \nSpecific Duties  \nThe specific duties of this position include but are not limited to the following:  \n• Assess CTR’s current ServiceNow configuration, workflows, forms, service catalog, assignment groups, roles, notifications, dashboards, reports, and related processes.  \n• Redesign and improve ServiceNow intake, incident, request, change, knowledge, service catalog, and fulfillment processes to better support CTR operations.  \n• Perform hands-on ServiceNow configuration and development, including forms, lists, tables, business rules, portals, client scripts, UI policies, flows, workflows, approvals, notifications, catalog items, and related platform components .  \n• Build and maintain ServiceNow reports and dashboards that provide clear operational visibility for leadership, technical teams, service desk staff, and business stakeholders while constantly improving as needed  \n• Review and improve assignment groups, roles, permissions, access controls, and platform security practices in coordination with CTR leadership and applicab","cbCaig8yylx25hMD","https://ap.wps.com/l/cbCaig8yylx25hMD","pdf",428312,9,"English","en",105,"# Position Summary\n## Specific Duties","[{\"question\":\"What is the primary purpose of the ServiceNow Platform Developer role?\",\"answer\":\"To assess, redesign, configure, and improve CTR’s ServiceNow environment through hands-on technical leadership that rebuilds and matures the platform.\"},{\"question\":\"Which ServiceNow modules and platform areas are included in the role?\",\"answer\":\"The role covers continuous improvement of ITSM, ITAM, and CSM modules, along with configuration and development of related platform components such as workflows, portals, and service catalog items.\"},{\"question\":\"What kinds of duties support day-to-day operations and reporting?\",\"answer\":\"The developer will redesign intake and service processes, build and maintain operational reports and dashboards, improve requester visibility, and coordinate ticket routing, escalation, and service level tracking.\"}]","ServiceNow Platform Developer - 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