[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-detail-188168-en":3,"doc-seo-188168-105":30,"detail-sidebar-cat-1-en-105":92},{"code":4,"msg":5,"data":6},0,"success",{"doc_id":7,"user_id":8,"nickname":9,"user_avatar":10,"doc_module":11,"category_id":12,"category_name":13,"doc_title":14,"doc_description":15,"doc_content":16,"file_id":17,"file_url":18,"file_type":19,"file_size":20,"view_count":11,"is_deleted":4,"is_public":11,"is_downloadable":11,"audit_status":11,"page_count":21,"language":22,"language_code":23,"site_id":24,"html_lang":23,"table_of_contents":25,"faqs":26,"seo_title":27,"seo_description":15,"update_tm":28,"read_time":29},188168,8796095360427,"Lucas Martin","https://ap-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d",1,11,"Presentations","ServiceNow for TMT - Put AI to work","ServiceNow for TMT focuses on deploying AI across sales, service, and success workflows to unify customer engagement and operational execution. 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It also emphasizes standardized managed services, omni-channel access, and a 360-degree view of customer data.","servicenow  \nPUT AI TO WORK  \nSUMMIT  \nPut AI to workfor TMT  \nservicenow  \nAps Chikhalikar  \nSenior DirectorIndustry SolutionsServiceNow  \nJason Lander  \nSenior Advisory SolutionConsultantServiceNow  \nAgenda  \nServiceNow for TMT  \nBring Al to every corner of your business  \n# Customer Success\n\nWith ServiceNow,Service providers can unitesales,service,and success workflows on one Al platform  \nOCNow Platform°  \n# Drive customer lifetime value\n\nacross front,middle,and back-office teams  \nFront office |Middle office |Back office  \n## Self-Service\n\n| Lapauiy yuu icyunc:   |\n| --- |\n\n\n| 100-250 TB   |\n| --- |\n|  |\n| 250-500TB   |\n\nEmpower yourCUStomersto do more  \n\n| 500-1000TB   |\n| --- |\n| 1000-2000TB   |\n\n\n| Can you also tell me how soon you  \u003Cbr>are looking to move?   |\n| --- |\n\n\n| ASAP   |\n| --- |\n|  |\n| Within the next 6 months   |\n|  |\n| Within the next 12 months   |\n|  |\n| Not sure   |\n\nAllow customers to quickly get answers,make servicerequests,and change appointments with Al-powered  \n        Activity Stream     Attachments                    VA from their own NOW instance or preferred channelOnboarding case for PepsiCoOnboardingvype you mesageDue dateVirtual AssistantOffer customers a menu of self-service options throughGo-like date01-04-20240a personalised portal,where they can find blogs,ALEONO0105432024-04-20In-progress01-04-20240knowledge articles,and videosALTASK0008571State Park Camping PermitResolved01-04-20240ALTASK0008572William MarksStart Park Fishing LicenseIn progressIn progress01-04-20240Set up self-service options on your customer's ServiceNowALTASK0008573William MarksSller's permitIn progressIn progress01-04-20240instance without needing any code  \nKeep customers informed about their service status fromstart to finish  \nProducfivity  \nSuperchargeagentproductivity  \nEmpower agents with Now Assist to quickly get up to speedwith chat and case summaries,generate resolution notes andknowledge articles to help with future-like casesEquip customer success teams with intelligent workflowautomation designed specifically for customer onboardingthrough contract renewal  \nGain a 360 view of customer data so agents can quicklyunderstand all relevant information to drive faster resolutionProactively identify when customers are affected by service issuesand take action through integrated workflows,with intelligentimpact analysis handling it all in one systemservicenow.  \n## Proactive Service\n\nCritical security update for Dell PowerProtect DD9900 storage appliances 5the deploymen process.ComposeUpdated 2024-09-20084109岛Work notes (Private)Type your comments hereImpact HghImpacted Cls12  \nActivityAsigned to l  \nBoxeo has purchased three of Alectri'ssecurity products and is in the early stages ofadoption.They currently have a health scoreNot interestedof 83/100.While they are still in the green,recent risk signals and a decline in theircustomer support score are impacting their                Appointments                                              overall health.Boxeo's dedicated team hasshown enthusiasm in integrating Alectri'sChat summarized by Equinix Asist ①Recommendationssolutions,and actively utilizing supportadmcntyan rece sforse ots oineforanewcoud providerto sbefor businesSearchresources to address minor issues promptly.Pod baladete nedsae-delo bare metal severs acesih perfomance storage.deloyHowever,there has been a recent influx of  \nStorage solutions for Fast.ai          \n·His current cloud provider is Rackspace and he wants to get onto a new provider ASAPsupport tickets from Boxeo.CheckA-generated summaries for accuracy  \nUpdated 2026-07-0508:41:09Adam Jackson CTOBoston,MA1500employees  \nNow Assist  \nPure Storage X90Specializing in cutting-edge machine kearning algorithmsand advanced robotics,Fast.ai isreshaping industries from healthcare to finance,delivering unparalleled efficiency and insightthrough intelligent automation.INDUSTRYcCaas  \n## Product Support\n\nSuccess  \nTotalengagementsHealth Decined223Create","cbCaibQcuTSUF2wk","https://ap.wps.com/l/cbCaibQcuTSUF2wk","pdf",15755454,23,"English","en",105,"# Customer Success\n## Self-Service\n## Proactive Service\n## Product Support\n# Industry Workflows are built on Customer Workflows\n# Standardise Managed Service offerings to improve experiences and margins","[{\"question\":\"What does ServiceNow help TMT organizations unify in their workflows?\",\"answer\":\"It unites sales, service, and success workflows on one AI platform to streamline customer execution across functions.\"},{\"question\":\"How does the self-service approach work for customers?\",\"answer\":\"Customers access an AI-powered, personalised portal that provides blogs, knowledge articles, and videos, enabling quick answers, service requests, and appointment 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