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reports: | None |\n| Date reviewed: | 28/09/23 |\n| Author: | Paul Jennings |\n\nAbout VIRTUS  \nVIRTUS Data Centres is the UK’s fastest growing data centre provider which owns, designs, builds and operates the country’s most efficient and flexible data centres.  \nIn May 2023 we announced our plans to expand into continental Europe, with our first Data Centre due to open in Berlin in 2026, to be quickly followed by two full campuses and expansion into other countries in the pipeline.  \nOur purpose is to serve humanity by being an active, positive participant in the  \n4th industrial revolution. When we talk about our purpose, we refer to our customers’customers; the child playing a computer game, the person watching their favourite movie, booking a medical appointment, a plane ticket, a hotel or doing their online banking; those things can’t be done if we don’t do our job.  \nOur mission is to consistently exceed the expectations of customers through innovative, high-quality solutions and services. We employ intelligent thinkers – people with positive attitudes, who add to the quality of our customer proposition and business.  \nWe value individual endeavour and initiative and encourage teamwork and togetherness because collective experience and expertise is VIRTUS’ greatest strength.  \nJob Summary  \nThis is an exciting time to join IT, we are recruiting for a ServiceNow Developer to join our Application Services team . The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by VIRTUS to support its external customers and internal staff. The role requires you to work closely with team members, stakeholders and end users to provide application support, system development, delivery, testing and documentation services. The applicant will need to have hands-on experience of designing and developing solutions, writing and maintaining code and taking this through the test and deployment process.  \nDuties and Responsibilities  \nThe role includes but is not limited to the following: -  \n• Configuration of ServiceNow using an Agile development methodology  \n• Develop and maintain workflows and scripts across existing ServiceNow applications, with a view to automate and improve business processes as much as possible  \n• Support business processes such as Incident, Change, Problem, Knowledge management etc.  \n• Continuously improving the platform offering and collaborating with other areas of the Applications team to ensure ServiceNow is being used to its full potential  \n• Liaise with business stakeholders to understand and document requirements, agree acceptance criteria, and work with the team to ensure the backlog is well managed and the right solutions are delivered  \n• Managing system upgrades and user acceptance testing  \n• Maintain a thorough testing protocol for any system changes  \nWhat success looks like in 12 months’ time:  \nThere are 5 key metrics that measure success :  \n• Demands for ServiceNow developments have been delivered as per scope with stakeholdersign-off  \n• Automation capability for business processes has been assessed and measured  \n• User Acceptance Criteria is defined and measured  \n• Attention to detail for System Upgrades is clear and concise, with defined results achieved  \n• Less reliance on third party development activity is evidenced  \nPerson Specification  \n• Experience working as a ServiceNow Developer, carrying out system maintenance and new implementations  \n• Experience using Business Rules, Client Scripts, Workflows, Form Design and UI Actions  \n• Experience of the CSM module  \n• Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting  \n• Demonstrated knowledge of scripting in on","cbCaip53FbBymXkO","https://ap.wps.com/l/cbCaip53FbBymXkO","pdf",171993,"English","# Job Summary\n## Duties and Responsibilities\n## What Success Looks Like in 12 Months\n## Person Specification\n## Additional Information","[{\"question\":\"What is the primary objective of the ServiceNow Developer role?\",\"answer\":\"To deploy, maintain, and improve the ServiceNow Service Management platform used by VIRTUS to support external customers and internal staff.\"},{\"question\":\"Which ServiceNow capabilities and processes does the role support?\",\"answer\":\"It includes Incident, Change, Problem, and Knowledge management, plus experience with CSM, Service Portal, Service Catalogue, CMDB, and Performance Analytics and Reporting.\"},{\"question\":\"How is success measured within 12 months?\",\"answer\":\"Success is measured by delivering ServiceNow developments to scope with stakeholder sign-off, assessing and measuring business process automation, defining and measuring user acceptance criteria, achieving clear and concise upgrade results, and reducing reliance on third-party development.\"}]","ServiceNow Developer - Job Description | PDF",1789366392]