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The guide details prerequisites, PowerFlow application contents, required update sets, domain separation configuration, scheduling, and discovery and decommissioning operations. 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Synchronization PowerPack  9  \nArchitecture Overview for ServiceNow Synchronization PowerPacks  10  \nSL1 and ServiceNow Terminology  11  \nDependency Map for ServiceNow Synchronization PowerPacks  11  \nPrerequisites for the ServiceNow CMDBSynchronization PowerPack  12  \nContents of the ServiceNow CMDB Synchronization PowerPack  13  \nPowerFlow Applications  13  \nPowerFlow Applications (Internal)  15  \nInstalling and Configuring the CMDB Synchronization PowerPack  16  \nDownloading, Importing, and Installing the ServiceNow CMDB Synchronization PowerPack  17  \nUsing the Optional Identification Update Sets  17  \nDownloading the Synchronization PowerPack  17  \nImporting the Synchronization PowerPack  18  \nInstalling the Synchronization PowerPack  18  \nAllowing Cross-Scoped Access in ServiceNow  19  \nInstalling the ScienceLogic SL1: CMDB & Incident Automation Application in ServiceNow  21  \nCreating a ServiceNow Group  22  \nCreating a ServiceNow User  25  \nInstalling and Activating the CMDB Plugin in ServiceNow  26  \nEnabling the ServiceNow Identification and Reconciliation Module  27  \nConfiguring Service Rules for Device Sync  28  \nContainment Rules  28  \nHosting Rules  30  \nCreating a ServiceNow Update Set  30  \nAdding Service Rules to an Update Set  32  \nExporting an Update Set  33  \nConfiguring Customer CI Relation Overrides  34  \nInstalling the ScienceLogic Domain Separation (Global) Update Set in ServiceNow  38  \nOverview of the Update Set  38  \nLimitations of the Identification Engine  39  \nInstalling the Update Set  40  \nConfiguring Domain Separation without Using the Update Set  41  \nCreating the Configuration Objects for the ServiceNow Domains  41  \nExample JSON Code for a Configuration Object  42  \nAligning a Schedule with a ServiceNow Domain  44  \nUsing ServiceNow Domain Separation with PowerFlow  45  \nUser Setup  45  \nExample 1  46  \nExample 2  47  \nWorkflow  48  \nConfiguring Applications for the CMDB Synchronization PowerPack  49  \nCreating and Aligning a Configuration Object  50  \nCreating a Configuration Object  50  \nAligning a Configuration Object  53  \nSyncing Organizations  54  \nFor Domain-separated ServiceNow Environments Only  54  \nConfiguring Organization Sync  54  \nSyncing Devices from SL1 to ServiceNow  57  \nMerged Devices in SL1  58  \nUsing Other Data Sources with Merged Devices  58  \nCommon Fields Used by Device Sync  59  \nRunning a Device Sync  59  \nUsing a Jinja2 Template  67  \nExample: A Basic Template for Device Attributes  67  \nExample: An Advanced Template for Device Sync  68  \nExample: Another Advanced Template for Device Sync  68  \nExample: Advanced Template for Device Class, Sub Category, and Model  69  \nAdding Device Mappings  70  \nPersistently Saving Device Mappings with the API  71  \nChecking for Missing Device Mappings  72  \nDevice Attribute Mappings  76  \nDefault Device Attribute Mappings  77  \nSL1 Device Attributes Available for Syncing  78  \nAdding New Device Attributes to ServiceNow  80  \nSyncing CI Attributes from ServiceNow to SL1  81  \nSyncing Advanced Topology Data from SL1 to ServiceNow  85  \nAdding Related Items and Lists to the CI Record in ServiceNow  87  \nSyncing Network Interfaces from SL1 to ServiceNow  89  \nSyncing File Systems from SL1 to ServiceNow  92  \nSyncing Business Services  93  \nSyncing Business Services from SL1 to ServiceNow  93  \nSyncing Business Services from ServiceNow to SL1  96  \nSyncing Installed Software between SL1 and ServiceNow  98  \nDiscovery Sync  100  \nConfiguring a ServiceNow Service Request for Discovery Sync  101  \nDiscovery Sync Workflow  102  \nRunning a Discovery Sync in ServiceNow  105  \nDiscovering One or More Devices from ServiceNow to SL1  110  \nDecommissioning Devices  112  \nActivating the ServiceNow Service Request for Monitoring Removal  113  \nRemoving Devices from Monitoring  113  \nDeleting Devices  115  \nScheduling PowerFlow App","cbCaiu6mqwITmNz6","https://ap.wps.com/l/cbCaiu6mqwITmNz6","pdf",7486793,218,"English","# Introduction to the ServiceNow CMDB Synchronization PowerPack\n# Architecture Overview for ServiceNow Synchronization PowerPacks\n# SL1 and ServiceNow Terminology\n# Dependency Map for ServiceNow Synchronization PowerPacks\n# Prerequisites for the ServiceNow CMDB Synchronization PowerPack\n# Contents of the ServiceNow CMDB Synchronization PowerPack\n## PowerFlow Applications\n## Installing and Configuring the CMDB Synchronization PowerPack\n## Installing and Activating the CMDB Plugin in ServiceNow\n## Configuring Service Rules for Device Sync\n## Syncing Organizations and Devices\n## Syncing CI Attributes and Topology Data\n## Running a Device Sync\n## Discovery Sync and Decommissioning Devices\n# Troubleshooting the CMDB Synchronization PowerPack","[{\"question\":\"What components and prerequisites are required to install the ServiceNow CMDB Synchronization PowerPack 3.3.0?\",\"answer\":\"The guide lists prerequisites, the PowerFlow applications included in the PowerPack, and required setup steps such as downloading, importing, and installing the PowerPack and related options like identification update sets.\"},{\"question\":\"How is domain separation configured for the PowerPack in ServiceNow?\",\"answer\":\"It explains installing the ScienceLogic Domain Separation update set, creating configuration objects for ServiceNow domains, aligning schedules with domains, and using domain separation with PowerFlow.\"},{\"question\":\"Which kinds of data can be synchronized between SL1 and ServiceNow using this PowerPack?\",\"answer\":\"It covers syncing devices, CI attributes, advanced topology data, related items and lists, network interfaces, file systems, business services, installed software, and discovery and maintenance schedule-related data depending on the configured workflows.\"}]","ServiceNow CMDB Synchronization PowerPack - Version 3.3.0 - Installation and Troubleshooting Guide | PDF",76]