[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-242818-105":53,"doc-detail-242818-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","service-summary-annual-service-assessment-template","Service Summary - Annual Service Assessment Template","","Annual service assessment template for capturing a complete picture of a service’s lifecycle and performance across multiple time horizons. Includes fields for service identity, ownership, catalog and internal documentation links, mission and vision narrative, quantitative statistics, labor and non-labor budget planning, financial health and coding, funding source, trends, and customer satisfaction grading. Also captures prior-year goals and outcomes, next-year initiatives with needs, risks, KPIs, dependencies, process development, requested assistance, and a three-year business assessment covering opportunities, complaints, projections, usage change, alternatives, and service value.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/service-summary-annual-service-assessment-template/242818/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/service-summary-annual-service-assessment-template/242818.png","ImageObject",442,249,{"name":88,"@type":89},"Hazel","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-15","2026-09-12",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",9,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What information is required in the Service Summary section?","Question",{"text":109,"@type":110},"It requires service name and dates, service owner and manager details, service catalog and optional internal documentation links, mission and vision narrative, service quantity and lifecycle statistics, customer statistics, labor and non-labor expense planning, financial health assessment and coding, funding source, budget and trends, plus customer satisfaction grading (A-F).","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How does the template document the previous year’s performance?",{"text":114,"@type":110},"It captures last year’s goals, a summary of major accomplishments, Program Management Office data (including project URLs), and rate data such as recalculations, budgeting, and cost information.",{"name":116,"@type":107,"acceptedAnswer":117},"What should be included in the annual plan and the three-year business assessment?",{"text":118,"@type":110},"The annual plan covers key initiatives for the next 12 months, pressing needs, categorized risks, success indicators and measurement methods, service dependencies, ITIL process development items, and any requested assistance. The three-year assessment addresses opportunities, customer complaints, customer projections, expected usage changes, alternative approaches, unique value vs other providers, missed opportunities, funding stability issues, and lifecycle consequences if the service stops.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},242818,1791742682,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":9},137441390410,"https://ap-avatar.wpscdn.com/avatar/2000252f4ab5702993?_k=1776741390130283984","1.0 Service Summary  \n\n| 1.1 Name | The official service name as listed in the Service Catalog |\n| --- | --- |\n| 1.2 Document Date | Date document created, or latest version date. |\n| 1.3 Service Owner | Include name with title and organization. |\n| 1.4 Service Manager | Include name with title and organization. |\n| 1.5 Service Catalog Link | Provide the Service Catalog URL for the service. |\n| 1.6 Internal\u003Cbr>Documentation Link\u003Cbr>(optional) | If applicable, provide a link to internal UW-IT service documentation. |\n| 1.7 Mission/Vision | In a narrative, describe in one or two paragraphs the mission and vision for this service. Include its place in the UW-IT Service Portfolio, or align the service with a goal(s) in the UW-IT Strategy. |\n| 1.8 Statistics: quantity | Include the quantity and type of units the service provides |\n| 1.9 Statistics: lifecycle | Include the age of the service, i.e., for how long has UW-IT provided this service. |\n| 1.10 Statistics: customers | Include data regarding the consumers ofthis service. This could include the type of customers (e.g., researchers, students, administrators) and applicable percentages. |\n| 1.11 Time Reporting/ Labor Expenses | What is the budgeted Labor amount for the current fiscal year? What is the current budget variance? Based on current trends and plans, what do you expect the variance to be at the end of this fiscal year? Provide a brief description of the labor supporting this service, including BPSE and CacTrack project data. Reference this link for B&F reports:\u003Cbr>[https://www.washington.edu/intech/baf/reports/financial/](https://www.washington.edu/intech/baf/reports/financial/) |\n| 1.12 Hardware/ Software Expenses | What is the Budgeted Non-Labor amount for the current fiscal year? What is the current budget variance? Based on current trends and plans, what do you expect the variance to be at the end of this fiscal year? Provide a brief description of the expenses; include BPSE and vendor details. Reference this link for B&F reports:\u003Cbr>[https://www.washington.edu/intech/baf/reports/financial/](https://www.washington.edu/intech/baf/reports/financial/) |\n| 1.13 Financial Health Assessment | Provide a general description of the financial condition of the service. This could include context for related services, a comparison to the previous year’s financial health, or other summary financial information relevant to the service. |\n| 1.14 Financial Coding | List the applicable LOBs and BPSEs for this service. |\n| 1.15 Funding Source | Indicate if this service is Self-sustaining, covered by the Technology Recharge Fee, or University Supported. |\n| 1.16 Budget | Include the related budget number(s), and the annual allocated amount. |\n| 1.17 Financial Trends | Include trend data regarding revenue, rate, expenses. |\n| 1.18 Customer Satisfaction | Include any customer satisfaction data gathered from surveys, customer meetings/ feedback/ complaints. Provide a grade for the service (A-F). |\n\n2.0 Summary of Previous Year  \n\n| 2.1 Last Year’s Goals | If an Annual Service Assessment was completed in the previous year, include the listed goals. . |\n| --- | --- |\n| 2.2 Summary of Major Accomplishments | This section could include improved functionality, increased customer adoption/usage, improved disaster recovery infrastructure, improved reliability, etc. |\n| 2.3 Program Management Office Data | Include any projects from last year and relevant information. Provide URL(s) for these project pages. |\n| 2.4 Rate Data | Include any rate recalculation, budgeting, and cost data |\n\n3.0 Annual Plan for the Next Year  \n\n| 3.1 Key Initiatives | List key initiatives/projects planned for the next 12 months. Include phase, milestones, or deliverables as appropriate by academic quarter. Include cost and expected lifetime of investment. |\n| --- | --- |\n| 3.2 Pressing Needs | Include the drivers for the tasks above, and other needs that are not currently being addressed. |\n| 3.3 Key Risks | Note as L","cbCaij9UBq0WYNHr","https://ap.wps.com/l/cbCaij9UBq0WYNHr","pdf",54663,"English","# 1.0 Service Summary\n## 1.1 Name\n## 1.2 Document Date\n## 1.3 Service Owner\n## 1.4 Service Manager\n## 1.5 Service Catalog Link\n## 1.6 Internal Documentation Link (optional)\n## 1.7 Mission/Vision\n## 1.8 Statistics: quantity\n## 1.9 Statistics: lifecycle\n## 1.10 Statistics: customers\n## 1.11 Time Reporting/ Labor Expenses\n## 1.12 Hardware/ Software Expenses\n## 1.13 Financial Health Assessment\n## 1.14 Financial Coding\n## 1.15 Funding Source\n## 1.16 Budget\n## 1.17 Financial Trends\n## 1.18 Customer Satisfaction\n# 2.0 Summary of Previous Year\n## 2.1 Last Year’s Goals\n## 2.2 Summary of Major Accomplishments\n## 2.3 Program Management Office Data\n## 2.4 Rate Data\n# 3.0 Annual Plan for the Next Year\n## 3.1 Key Initiatives\n## 3.2 Pressing Needs\n## 3.3 Key Risks\n## 3.4 Key Performance and Success Indicators\n## 3.5 Key Service Dependencies\n## 3.6 Process Development\n## 3.7 Assistance Requested\n# 4.0 Three Year Business Assessment\n## 4.1 Key Service Opportunities\n## 4.2 Primary Customer Complaints\n## 4.3 Customer Projections\n## 4.4 Changes in Usage\n## 4.5 Alternative Approaches\n## 4.6 Value of UW-IT providing service\n## 4.7 Missed Opportunities\n## 4.8 Funding Stability\n## 4.9 Lifecycle Considerations","[{\"question\":\"What information is required in the Service Summary section?\",\"answer\":\"It requires service name and dates, service owner and manager details, service catalog and optional internal documentation links, mission and vision narrative, service quantity and lifecycle statistics, customer statistics, labor and non-labor expense planning, financial health assessment and coding, funding source, budget and trends, plus customer satisfaction grading (A-F).\"},{\"question\":\"How does the template document the previous year’s performance?\",\"answer\":\"It captures last year’s goals, a summary of major accomplishments, Program Management Office data (including project URLs), and rate data such as recalculations, budgeting, and cost information.\"},{\"question\":\"What should be included in the annual plan and the three-year business assessment?\",\"answer\":\"The annual plan covers key initiatives for the next 12 months, pressing needs, categorized risks, success indicators and measurement methods, service dependencies, ITIL process development items, and any requested assistance. The three-year assessment addresses opportunities, customer complaints, customer projections, expected usage changes, alternative approaches, unique value vs other providers, missed opportunities, funding stability issues, and lifecycle consequences if the service stops.\"}]","Service Summary - Annual Service Assessment Template | PDF",1789195251]