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The agreement sets out contract term and automatic renewal terms, monitoring and an annual service visit during normal working hours, and a pricing structure for monitoring and alarm maintenance package options. It specifies inclusions such as response times, engineer reports, and a one-year warranty on replaced parts, plus exclusions for out-of-hours callouts, unauthorised repairs, vandalism/misuse, deliberate damage, modifications, and damage from adverse conditions. A 14-day cooling-off right applies to consumers.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":36,"@type":70,"position":76},"https://docshare.wps.com/template/forms/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/service-maintenance-agreement-saints-electrical-security/282484/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/service-maintenance-agreement-saints-electrical-security/282484.png","ImageObject",442,249,{"name":88,"@type":89},"Maeve","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-30","2026-09-16",true,{"@type":98,"interactionType":99,"userInteractionCount":8},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What services are included under the agreement?","Question",{"text":108,"@type":109},"The agreement covers servicing and maintenance of the specified signalling equipment, including monitoring and an annual engineer’s report, with call-outs aimed at being responded to during normal working hours.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What is excluded from the alarm maintenance coverage?",{"text":113,"@type":109},"Excluded items include out-of-hours call-outs charged at the standard rate, repairs to equipment or ancillary parts not covered, and damage caused by vandalism/misuse, unauthorised modifications or repairs, or adverse weather and factors beyond the provider’s control.",{"name":115,"@type":106,"acceptedAnswer":116},"Does the Client have a cooling-off period and what happens if works start within it?",{"text":117,"@type":109},"If the Client is a consumer, a statutory 14-day cooling-off period applies. If works are carried out during that initial period, the right is lost and the Client is charged for parts ordered and work completed.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},282484,1790997711,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":35,"category_name":36,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":8,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9,"preview_page_count":4},5909877438554,"https://ap-avatar.wpscdn.com/avatar/5600025385ad2bf12a7?_k=1778553567797529272","SERVICE & MAINTENANCE AGREEMENT  \nThis Agreement is made the   2019 between us, Saints Electrical & Security Ltd (“the Service Provider”) and you,   (“the Client”)  \nClient details:  \nSite details:  \nTerm of contract:  \nMonitoring  \nIncluding annual service visit during normal working hours  \nThis includes for the maintenance of the signalling equipment only. All call outs and parts required are chargeable as extra  \nAlarm Maintenance Package  \n􀂅 Option 1  \nIncluding labour only – any parts needed will be chargeable  \n􀂅 Option 2  \nIncluding parts and labour  \nNotes:  \n£  per month  \n£  per month  \nInclusions/Exclusions  \nWe undertake to service the equipment as specified in this Service and Maintenance Agreement , as specified out below.  \nInclusions:  \n􀁸 No labour charge under our alarm maintenance packages – you will be charged for parts only, unless otherwise stated above  \n􀁸 We aim to respond to call outs during normal working hours (Monday to Friday 9am – 5pm) within 24 hours of receiving the call, wherever possible  \n􀁸 Provision of annual engineer’s report with details about the system  \n􀁸 1 year warranty on all parts replaced by us  \nExclusions:  \n􀁸 Any call outs required outside of working hours will be charged at our current standard call out charge  \n􀁸 Repairs to any equipment not listed above , or any part that is ancillary to the equipment  \n􀁸 Repairs to any part of the equipment or to its infrastructure damaged deliberately or due to Vandalism or Misuse by the Client or any third party  \n􀁸 Repairs to any part of the equipment or to its infrastructure damaged, modified, moved, reinstalled or repaired by the Client or any third party not authorised by us  \n􀁸 Repairs to any part of the equipment or to its infrastructure damaged as a result of adverse weather conditions or anyother causes beyond our control such as excessive voltage, mechanical shock or water damage  \nIf you are a consumer, you have a statutory right to a 14 day cooling off period. By signing this agreement, you understand and accept that if you require works to be carried out during this initial 14 day period, you will lose your right to the cooling off period and therefore you will be charged for parts ordered and work done during this time.  \nSigned:   Signed:    \nFor and on behalf of the Service Provider For and on behalf of the Client  \nDate:   Date:    \nPrint name:   Print name:    \nThe Client wishes to procure the Services from us and we agree to provide the Services under the terms and conditions set out in this Agreement. The acceptance of this Service and Maintenance Agreement includes the acceptance of these terms and conditions which shall apply between the Parties hereto. These terms and conditions shall apply as the binding and entire contract between the Parties hereto and any terms and conditions of the Client, unless agreed to by us in writing, are excluded from this Agreement.  \n1. Definitions and Interpretation: In this Agreement, unless the context otherwise requires, the following expressions have the following meanings:  \n“Site(s)” means the location or locations at which we shall provide the Services as set out in the attached Service and Maintenance Agreement;  \n“Equipment” is as detailed in the attached Service and Maintenance Agreement;  \n“Services” means the maintenance and servicing of the equipment to be provided to the Client by us as defined in the attached Service and Maintenance Agreement;  \n“Commencement date” and “Term” means the commencement date and term as defined in the attached Service and Maintenance Agreement;  \n“Service Fee” means a fixed sum to be paid to us by the Client as defined in the attached Service and Maintenance Agreement;  \n“Engineer” means a technical, trained and competent service or breakdown engineer  \nprovided by us;  \n“Materials” means any component, part and ancillary equipment which may form part of the overall equipment;  \n“Consumables” means batteries and cleaning agents;  \n“Ancillary eq","cbCain1IoqyTp11C","https://ap.wps.com/l/cbCain1IoqyTp11C","pdf",322751,"English","# Service & Maintenance Agreement\n## Parties and client/site details\n## Contract term and renewal\n## Monitoring and annual service visit\n## Alarm maintenance package options\n## Inclusions and exclusions\n## Definitions and interpretation\n## Fees and payment\n## Cooling-off rights and signatures","[{\"question\":\"What services are included under the agreement?\",\"answer\":\"The agreement covers servicing and maintenance of the specified signalling equipment, including monitoring and an annual engineer’s report, with call-outs aimed at being responded to during normal working hours.\"},{\"question\":\"What is excluded from the alarm maintenance coverage?\",\"answer\":\"Excluded items include out-of-hours call-outs charged at the standard rate, repairs to equipment or ancillary parts not covered, and damage caused by vandalism/misuse, unauthorised modifications or repairs, or adverse weather and factors beyond the provider’s control.\"},{\"question\":\"Does the Client have a cooling-off period and what happens if works start within it?\",\"answer\":\"If the Client is a consumer, a statutory 14-day cooling-off period applies. If works are carried out during that initial period, the right is lost and the Client is charged for parts ordered and work completed.\"}]","Service - Maintenance Agreement - Saints Electrical & Security | PDF",1789575735]