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Payment is due by the fifteenth day of the billing date, and late payment may allow the Service Provider to terminate the agreement.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},242728,1789193958,{"code":4,"msg":82,"data":83},"success",[84,89,94,99,104,109,113,118,123],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":91,"show_sort_weight":92,"slug":93},12,"Resumes",80,"resumes",{"id":95,"doc_module":22,"doc_module_name":25,"category_name":96,"show_sort_weight":97,"slug":98},14,"Invoices",70,"invoices",{"id":100,"doc_module":22,"doc_module_name":25,"category_name":101,"show_sort_weight":102,"slug":103},15,"Posters",60,"posters",{"id":105,"doc_module":22,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},16,"Social Media",50,"social-media",{"id":110,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":111,"slug":112},17,40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":115,"show_sort_weight":116,"slug":117},18,"Letters",30,"letters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":121,"slug":122},21,"Paper Templates",5,"papers-templates",{"id":124,"doc_module":22,"doc_module_name":25,"category_name":125,"show_sort_weight":4,"slug":126},158,"General","general-158",{"code":4,"msg":82,"data":128},{"doc_id":79,"user_id":129,"nickname":42,"user_avatar":130,"doc_module":22,"category_id":110,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":136,"language":137,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":12,"update_tm":80,"read_time":30},687207020761,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","Service Level Agreement (SLA)  \nfor  \nTracy Public Cemetery District  \nby  \nSan Joaquin County Information Systems Division (ISD)  \nEffective Date: 03-28-2022  \n\n| Document Owner: | San Joaquin County Information Systems Division (ISD) |\n| --- | --- |\n\nVersion  \n\n| Version | Date | Description | Author |\n| --- | --- | --- | --- |\n| 1.0 | 03-28-2022 | Service Level Agreement | IS Manager |\n|  |  |  |  |\n|  |  |  |  |\n\nApproval  \n(By signing below, all Approvers agree to all terms and conditions outlined in this Agreement.)  \n\n| Approvers | Role | Signed | Approval Date |\n| --- | --- | --- | --- |\n| ISD Director | Service Provider |  |  |\n| TPCD Representative | Customer |  |  |\n\nAgreement Overview  \nThis Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between San Joaquin County Information Systems Division (“ISD” or “Service Provider”) and Tracy Public Cemetery District (“TPCD,”“Customer” or “Special District”) for the provisioning of IT services required to support and sustain TPCD’s Website.  \nThis Agreement remains valid until superseded by a revised agreement mutually endorsed by the stakeholders or otherwise terminated as provided herein.  \nThis Agreement outlines the parameters of all IT services covered as they are mutually understood by the primary stakeholders. This Agreement does not supersede current processes and procedures unless explicitly stated herein.  \n1. Goals & Objectives  \nThe purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent IT service support and delivery to the Customer(s) by the Service Provider(s) .  \nThe goal of this Agreement is to obtain mutual agreement for IT service provision between the Service Provider(s) and Customer(s) .  \nThe objectives ofthis Agreement are to:  \n• Provide clear reference to service ownership, accountability, roles and/or responsibilities.  \n• Present a clear, concise and measurable description of service provision to the customer.  \n• Match perceptions of expected service provision with actual service support & delivery.  \n• Clearly define costs to be incurred by the Special District for services identified.  \n2. Stakeholders  \nThe following Service Provider(s) and Customer(s) will be used as the basis of the Agreement and represent the primary stakeholders associated with this SLA:  \nIT Service Provider(s): San Joaquin County ISD (“Provider”)  \nIT Customer(s): Tracy Public Cemetery District (“Customer”)  \n3. Periodic Review  \nThis Agreement is valid from the Effective Date outlined herein and is valid until further notice. This Agreement should be reviewed at a minimum once per fiscal year; however, in lieu of a review during any period specified, the current Agreement will remain in effect.  \nThe Business Relationship Manager (“Document Owner”) is responsible for facilitating regular reviews of this document. Contents of this document may be amended as required, provided mutual agreement is obtained from the primary stakeholders and communicated to all affected parties. The Document Owner will incorporate all subsequent revisions and obtain mutual agreements / approvals as required.  \nBusiness Relationship Manager: IS Manager Name, ISD  \nReview Period: Annually (12 months)  \nPrevious Review Date: MM-DD-YYYY  \nNext Review Date: MM-DD-YYYY  \nAny notice required to be given pursuant to the terms and conditions of this Agreement shall be in writing, and shall be effected by one of the following methods: personal delivery, prepaid Certified First-Class Mail, or prepaid Priority Mail with delivery confirmation. Unless otherwise designated in writing by either party, such notice shall be mailed to the following addresses:  \nISD Customer  \nAttn: IS Manager Name, ISD  \n44 N. San Joaquin Street  \nFourth Floor, Suite 455  \nStockton, CA 95202  \n4. Service Agreement  \nThe following detailed service parameters are the responsibility of the Service Provider in the ongoing support of this Agreement.  \n","cbCaitAPYdmXHPrB","https://ap.wps.com/l/cbCaitAPYdmXHPrB","pdf",343485,8,"English","# Agreement Overview\n# 1. Goals & Objectives\n# 2. Stakeholders\n# 3. Periodic Review\n# 4. Service Agreement\n## 4.1. Service Scope\n## 4.2. Customer Requirements\n## 4.3. Service Provider Requirements\n## 4.4. Service Assumptions\n## 4.5. Costs and Compensation","[{\"question\":\"Who are the service provider and customer under this SLA?\",\"answer\":\"San Joaquin County Information Systems Division (ISD) is the Service Provider, and Tracy Public Cemetery District (TPCD) is the Customer/Special District.\"},{\"question\":\"What IT services are covered by the agreement?\",\"answer\":\"The SLA covers website maintenance and administration, application support, requested assistance for the website, and planned or emergency onsite support.\"},{\"question\":\"How are costs calculated and when must payment be made?\",\"answer\":\"Costs include a one-time website setup charge, an annual license charge, and ongoing support billed per hour. Payment is due by the fifteenth day of the billing date, and late payment may allow the Service Provider to terminate the agreement.\"}]","Service Level Agreement (SLA) - Tracy Public Cemetery District - Version 1.0 | PDF"]