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It sets annual validity, periodic review dates, change control through mutual endorsement, and outlines custodial, inspection, supplies, grounds maintenance, pest control, elevator inspections, door inspections, and scheduled preventive maintenance. It also specifies cost structure, billing/payment options by trimester or lump sum, and includes partner signatures plus shop rate appendix.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/service-level-agreement-september-1-2021-august-31-2022/242729/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/service-level-agreement-september-1-2021-august-31-2022/242729.png","ImageObject",442,249,{"name":88,"@type":89},"Felix Montgomery","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-18","2026-09-12",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",9,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"How long is the SLA valid and when is it reviewed?","Question",{"text":109,"@type":110},"The agreement is valid for one year from the Effective Date (September 1, 2021) and is reviewed at the Next Review Date (February/March, 2022). If a review does not occur, the current agreement remains in effect.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What core services are included under the SLA for Student Centers?",{"text":114,"@type":110},"The SLA covers custodial services (including contracted support), inspections, custodial supplies handling, grounds maintenance, pest control, annual elevator inspections, automatic/overhead door yearly inspections, and scheduled preventive maintenance for elevators, solid waste, and custodial inspections.",{"name":116,"@type":107,"acceptedAnswer":117},"How are costs and payments handled under the billing options?",{"text":118,"@type":110},"Costs are listed with annual amounts and addendum references, and payment can be processed either by trimester or as one lump sum. 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Business Services will serve as Document Owner.  \n1. Periodic Review  \nThis agreement is valid for one (1) year, from the Effective Date shown below, and will be reviewed at the Next Review Date shown below. In lieu of a review, the current agreement will remain in effect. The contents of this document may be amended or revised, provided mutual agreement is obtained from the Customer and the Service Provider.  \nReview Period: One (1) year.  \nEffective Date: September 1, 2021  \nNext Review Date: February/March, 2022  \n2. Service Provided  \n2.1 Custodial Services – Facilities Services (FS) will contract with outside vendors to provide custodial services. Services to be provided and the frequencies will be mutually agreed upon. Attached Addendum details services and frequencies.  \n2.2 Inspection- FS will staff personnel to monitor contracted & in-house activities at no additional cost. See attached Appendix 2 for details.  \n2.3 Custodial Supplies – Will no longer be charged against this service level agreement. Will be charged directly to the customer by way of a billable work order.  \n2.4 Facilities Services will contract with outside vendors to provide Grounds Maintenance. Services to be provided and the frequencies will be mutually agreed upon. Attached Addendum details services and frequencies.  \n2.5 Facilities Services will contract with outside vendors to provide Pest Control services. Services to be provided and the frequencies will be mutually agreed upon. Attached Addendum details services and frequencies.  \n2.6 Facilities Services will contract with outside vendors to provide Annual Elevator Inspections. Services to be provided and the frequencies will be mutually agreed upon.  \n2.7 Automatic/Overhead Doors – Customer will pay contracted cost for yearly inspections of automatic doors and overhead doors as they are assigned at each location.  \n2.8 Scheduled Services – FS will provide services and preventive maintenance in the areas of Elevator Maintenance, Solid Waste and Custodial Inspections. Details of provided services and frequencies are listed in the Addenda as noted in the Cost Section.  \n3. Cost- Student Centers.  \n\n| Service | Annual Cost | Addendum |\n| --- | --- | --- |\n| Contracted Custodial Services | 574,861.53 | A |\n| Elevator Support & Inspections | 23,121.40 | B |\n| Solid Waste Support | 10,434.60 | C |\n| Grounds Maintenance-Contracted | 22,519.00 | D |\n| Pest Control-Contracted | 8,253.00 | E |\n| ADA/Overhead Doors-Contracted | 5243.70 | F |\n| Planned Maintenance | N/A | G |\n| TOTAL | $644,433.23 |  |\n\n4. Payment/Billing Option  \nPlease 􀂅􀂊􀂇􀂅􀂍 a billing option below:  \n Charge the cost center(s) below by trimester. Payments will be processed by Business Services September 15, 2021, January 15, 2022, & May 15, 2022.  \n Charge the cost center(s) listed below one lump sum (one-time annually) . The Payment will be processed by Business Services on September 15, 2021.  \n5. SLA Partner/Department Signatures  \nEve Esch, Director, Student Centers Date  \n6. Certifying Signature/Department Cost Center Distribution  \n1. Location/Facility Name:   Amount:   BU   FC  DP   PC   PRJ   SpeedType    \n2. Location/Facility Name:   Amount:   BU   FC  DP   PC   PRJ   SpeedType    \n3. Location/Facility Name:   Amount:   BU   FC  DP   PC   PRJ   SpeedType    \n4. Location/Facility Name:   Amount:   BU   FC  DP   PC   PRJ   SpeedType    \n5. Location/Facility Name:   Amount:   BU   FC  DP   PC   PRJ   SpeedType    \n6. Location/Facility Name:   Amount:   BU   FC  DP   PC   PRJ   SpeedType    \nCertifying Signature Date  \n7. Facilities/Construction Management Signature  \nMagda Ala","cbCaipgakNpkdwj9","https://ap.wps.com/l/cbCaipgakNpkdwj9","pdf",1840689,24,"English","# Periodic Review\n## Service Provided\n## Cost\n## Payment/Billing Option\n## Signatures and Distribution\n## Appendix 1 – Shop Rates","[{\"question\":\"How long is the SLA valid and when is it reviewed?\",\"answer\":\"The agreement is valid for one year from the Effective Date (September 1, 2021) and is reviewed at the Next Review Date (February/March, 2022). If a review does not occur, the current agreement remains in effect.\"},{\"question\":\"What core services are included under the SLA for Student Centers?\",\"answer\":\"The SLA covers custodial services (including contracted support), inspections, custodial supplies handling, grounds maintenance, pest control, annual elevator inspections, automatic/overhead door yearly inspections, and scheduled preventive maintenance for elevators, solid waste, and custodial inspections.\"},{\"question\":\"How are costs and payments handled under the billing options?\",\"answer\":\"Costs are listed with annual amounts and addendum references, and payment can be processed either by trimester or as one lump sum. Business Services processes payments on the specified dates (September 15, 2021; January 15, 2022; May 15, 2022 for trimester billing, or September 15, 2021 for lump sum).\"}]","Service Level Agreement - September 1, 2021 - August 31, 2022 | PDF",1789193962,8]