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The agreement sets definitions, appointment terms, commencement and duration, services and compliance requirements, instructions, vehicle provision, firearms and uniforms, tactical guarding and armed response, training, incident recording, insurance, penalties and sanctions, termination, confidentiality, fees, quality reviews, personal information protection, notices, disputes, force majeure, and general provisions, including annexures such as work scope and invoice/rate templates.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/service-level-agreement-framework-agreement-for-security-services/179487/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/service-level-agreement-framework-agreement-for-security-services/179487.png","ImageObject",442,249,{"name":88,"@type":89},"Terk","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-10-22","2026-09-02",true,{"@type":98,"interactionType":99,"userInteractionCount":40},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What does the agreement define and how are key terms handled?","Question",{"text":108,"@type":109},"The Interpretation section assigns meanings to defined words and expressions and sets how the Agreement’s terms operate unless a contrary intention is indicated.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What security services topics are covered beyond general appointment?",{"text":113,"@type":109},"The framework covers compliance, instructions, provision of vehicles, firearms, uniforms and tactical response equipment, tactical guarding and armed response, and training.",{"name":115,"@type":106,"acceptedAnswer":116},"How are performance, incidents, and obligations managed over time?",{"text":117,"@type":109},"The Agreement includes recording of incidents, quality reviews, confidentiality, personal information protection, insurance, and penalties/sanctions, along with provisions for termination and notices.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},179487,1790024214,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":40,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":20},1099525198933,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","SERVICE LEVEL AGREEMENT                             FRAMEWORK AGREEMENT FOR SECURITY SERVICES\nbetween\nNATIONAL TRANSMISSION COMPANY SOUTH AFRICA SOC Ltd                                 Registration Number 2021/539129/30\nherein represented by _______________ in his\ncapacity as _________________________\n(Hereinafter referred to as “the NTCSA”)\nand\n……………………………………………….                                                                            Registration Number…………………………..\nherein represented by ……………….. in his\nCapacity as ………………………………….\n(Hereinafter referred to as “the Security Company”)\n(Collectively hereinafter referred to as “the Parties”)\nTABLE OF CONTENTS\n\u0013 TOC \\t \"level1,1\" \u00141\tINTERPRETATION\t\u0013 PAGEREF _Toc172888785 \\h \u00142\u0015\n2\tAPPOINTMENT\t7\n3\tCOMMENCEMENT AND DURATION\t\u0013 PAGEREF _Toc172888787 \\h \u00147\u0015\n4\tservices and compliance\t\u0013 PAGEREF _Toc172888788 \\h \u00148\u0015\n5\tInstructions\t\u0013 PAGEREF _Toc172888789 \\h \u001410\u0015\n6\tprovision of  vehicles \t\u0013 PAGEREF _Toc172888790 \\h \u001411\u0015\n7\tprovisions of firearms \t\u0013 PAGEREF _Toc172888791 \\h \u001412\u0015\n8\tPROVISION OF UNIFORMS AND TACTICAL RESPONSE EQUIPMENT\t12\n9\tTACTICAL GUARDING AND ARMED RESPONSE\t12\n10\tPROVISION OF TRAINING\t\u0013 PAGEREF _Toc172888794 \\h \u001414\u0015\n11\tRECORDING OF INCIDENTS\t14\n12\tINSURANCE\t14\n13\tPENALTIES AND SANCTIONS\t15\n14\tEARLY TERMINATION\t\u0013 PAGEREF _Toc172888798 \\h \u001416\u0015\n15\tCONFIDENTIALITY\t16\n16\tFEES\t17\n17\tQUALITY REVIEWS\t18\n18\tprotection of personal information\t18\n19\tbreach and tERMINATION\t20\n20\tCORRUPT PRACTICES\t21\n21\tRELATIONSHIP BETWEEN THE PARTIES\t21\n22\tINDEMNITIES\t21\n23\tsupplier development, localization and industrialization,                    change in ownership…………………………………………………………………22\n24\tNOTICES AND DOMICILIa\t23\n25\tDISPUTES\t24\n26\tFORCE MAJUERE\t25\n27\tgood faith\t26\n28\tapplicable law and jurisdiction\t26\n29\tGENERAL\t26\n30\tSIGNATURE\t28\n\u0015ANNEXURES\nANNEXURE \"[A]\": Security Company Grid Supervisor\t                                                                  ANNEXURE [“B”]: Scope of Work\nANNEXURE \"[C]”: Tax Invoice Template \t                                                                     ANNEXURE\"[D]\": Rates\nANNEXURE \"[E1 and E2]\": Process for Invoicing\nANNEXURE \"[F]\": Instruction Letter\nPREAMBLE\nWhereas the National Transmission Company South Africa SOC Ltd on behalf of the Servitude and Land Management Department conducted a procurement process, through which the Security Company was selected to render the Services.\nAnd Whereas, the Parties have agreed that the Security Company shall provide Service to the Servitude and Land Management Department subject to the terms and conditions set out in this Agreement.\n1.\tINTERPRETATION\nIn this Agreement, unless the context indicates a contrary intention, the following words and expressions bear the meanings assigned to them and cognate expressions bear corresponding meanings\n“Agreement” means this Service Level Agreement;\n“Assessment Request” means a request issued by the NTCSA Contracts Manager to the NTCSA Security Operation Manager to assess the resources needed to attend to an Incident;\n“B-BBEE” means broad-based black economic empowerment as defined in the B\u001eBBEE Act as amended from time to time;\n“B-BBEE Act” means the Broad-Based Black Economic Empowerment Act No. 53 of \t2003 as amended from time to time, including any codes of good practice issued in terms thereof from time to time;\n“B-BBEE Status” means, in relation to the Security Company, its B-BBEE status, having regard to its overall performance using the relevant scorecard set out in the B\u001eBBEE Act as reflected in the Security Company’s verification certificate;\n“Black” means African, Coloured and Indian as defined in the Broad Based Black Economic Empowerment Act 53 of 2003 as amended from time to time;\n\"Anti-Bribery and Corruption Laws\" means the Prevention and Combating of Corrupt Activities Act, 12 of 2004 as amended from time to time, or any other anti-bribery and corruption laws, or any other national or international regulatory enactment of similar import, that may have a bearin","cbCailJg93GRPtZC","https://ap.wps.com/l/cbCailJg93GRPtZC","docx",111762,41,"English","# INTERPRETATION\n# APPOINTMENT\n# COMMENCEMENT AND DURATION\n# services and compliance\n# Instructions\n# provision of vehicles\n# provisions of firearms\n# PROVISION OF UNIFORMS AND TACTICAL RESPONSE EQUIPMENT\n# TACTICAL GUARDING AND ARMED RESPONSE\n# PROVISION OF TRAINING\n# RECORDING OF INCIDENTS\n# INSURANCE\n# PENALTIES AND SANCTIONS\n# EARLY TERMINATION\n# CONFIDENTIALITY\n# FEES\n# QUALITY REVIEWS\n# protection of personal information\n# breach and tERMINATION\n# CORRUPT PRACTICES\n# RELATIONSHIP BETWEEN THE PARTIES\n# INDEMNITIES\n# supplier development, localization and industrialization\n# NOTICES AND DOMICILIa\n# DISPUTES\n# FORCE MAJUERE\n# good faith\n# applicable law and jurisdiction\n# GENERAL\n# SIGNATURE\n## ANNEXURES","[{\"question\":\"What does the agreement define and how are key terms handled?\",\"answer\":\"The Interpretation section assigns meanings to defined words and expressions and sets how the Agreement’s terms operate unless a contrary intention is indicated.\"},{\"question\":\"What security services topics are covered beyond general appointment?\",\"answer\":\"The framework covers compliance, instructions, provision of vehicles, firearms, uniforms and tactical response equipment, tactical guarding and armed response, and training.\"},{\"question\":\"How are performance, incidents, and obligations managed over time?\",\"answer\":\"The Agreement includes recording of incidents, quality reviews, confidentiality, personal information protection, insurance, and penalties/sanctions, along with provisions for termination and notices.\"}]","SERVICE LEVEL AGREEMENT - FRAMEWORK AGREEMENT FOR SECURITY SERVICES | DOCX",1788337202]