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Administrative Support Services provides a host of services to the departments/units which fall under the Institutional Planning and Operations’ (IP&O) divisional umbrella. They are responsible for coordinating and uniting the administrative (budget, finance, accounting, IT and labor relations) support of IP&O.\u003Cbr>This SLA covers the period from July 1, 2026-June 30, 2027, and will be reviewed and revised at the end of this period.\u003Cbr>2.0 DESCRIPTION OF SERVICES |\n| --- |\n| Administrative Support Services group is responsible for coordinating and uniting the efforts of IP&O individual units statewide. The unit provides data that drives decisions about business efforts, as well as aiding in future planning. Oversees budget, finance, accounting, timekeeping, IT and labor relations support. Administrative Support Services are a team of professionals committed to the delivery of innovative, effective and efficient customer services while maintaining fiscal integrity.\u003Cbr>3.0SERVICE COSTS |\n| Note: “General and Administrative” RCM Metric uses operating expenses to allocate the cost pool. Exclusions include: direct debt, direct utilities, F&A return, and subcontracts.\u003Cbr>In developing the fiscal operating budget (Cost Pool), there are numerous assumptions and sensitivities that are addressed. These include but are not limited to:\u003Cbr>1. Changes in aligned employees collective bargaining agreements.\u003Cbr>2. Fluctuation in fringe benefit rates.\u003Cbr>3. Rise in contract, equipment and supply costs.\u003Cbr>4.0SERVICE PROVIDER RESPONSIBILITIES |\n\nAdministrative Support Services is a diverse group of professionals providing valued services to IP&O. We strive for outstanding service delivery, innovation and continuous improvements.  \nFinancial Governance  \n• Managing the fiscal affairs of the unit within the IP&O Division  \n• Providing business related guidance to unit’s staff  \n• Serving as the unit’s primary contact with numerous divisions ofthe central University, including:  \n• the Office of Budget  \n• the Office of the Controller  \n• Research Financial Services  \n• the Payroll Department  \n• and other Rutgers business offices  \n• Improving internal controls  \n• Enhancing reporting and finance related services  \n• Reducing costs across the division  \nFinancial Services  \n• Overseeing general accounting activities and authorizations (signatory authority, journal entries, new accounts, etc.)  \n• Managing approval of salary and non-salary expenditures  \n• Initiating and Analyzing Financial Reports (monthly, quarterly, year-end and ad-hoc)  \n• Monitoring Accounts Payable and Accounts Receivables  \n• Maintaining Chart of Accounts  \nBudget Services  \n• Budget Development  \n• Budget Adjustments  \n• Forecasting  \n• Workforce Planning  \n• Budget to Actual Analysis and Reporting  \n• RCM Modeling  \nProcurement Services  \n• Strategic Sourcing  \n• Requisition and Purchase Order Processing/Approval  \n• Invoice Payments Processing/Approval  \n• RFP and RFI Development  \n• Bidding Process  \nTimekeeping  \n• Kronos Administration  \nInformation Technology Service  \n• Application Development  \n• Data Administration  \n• Server Administration  \n• Desktop Support  \n• Enterprise Software Support/Management  \n• Help Desk Support  \n• Systems Administration  \n• Web Development/Programming  \nLabor Relations  \n• Providing advice to","cbCairukyhp5CuJo","https://ap.wps.com/l/cbCairukyhp5CuJo","pdf",547945,8,"English","# 1.0 Service Level Agreement Overview\n# 2.0 Description of Services\n# 3.0 Service Costs\n# 4.0 Service Provider Responsibilities\n# 5.0 Problem Management\n## 5.1 Support & Problem Escalation Contact List\n# 6.0 Key Performance Indicators and Metrics\n# 7.0 Periodic Review Process\n# 8.0 Out of Scope Services","[{\"question\":\"What is the coverage period for this service level agreement?\",\"answer\":\"The agreement covers July 1, 2026 through June 30, 2027. It will be reviewed and revised at the end of that period.\"},{\"question\":\"What services does Administrative Support Services provide?\",\"answer\":\"It coordinates and unifies administrative support for IP\\u0026O units, overseeing areas such as budget, finance, accounting, timekeeping, information technology, procurement, and labor relations.\"},{\"question\":\"How are problems escalated when they cannot be resolved?\",\"answer\":\"Designated contacts manage issues first, and if unresolved, escalation proceeds to the Vice President.\"}]","Service Level Agreement - Administrative Support Services - July 1, 2026 to June 30, 2027 | PDF",1789106359]