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between Sona and the Customer relating to the Product, Implementation Services and Support Services.\u003Cbr>This Services SoW, along with the Sona Order Form and Sona Technologies Terms and Conditions executed by the Customer, form the Agreement between Sona and the Customer.\u003Cbr>Capitalised words and expressions in this Services SoW which are defined in the Sona Terms and Conditions shall carry the meaning set out in the Sona Terms and Conditions. |  |\n\nSona approvals  \n\n| Role | Name | Date Reviewed | Date Signed Off |\n| --- | --- | --- | --- |\n| Sales Lead |  |  |  |\n| Implementation Manager |  |  |  |\n| Customer Success Lead |  |  |  |\n| Founder Sponsor |  |  |  |\n\nTable of Contents  \n1.0 PRODUCT & SCOPE 3  \n1.1 PRODUCT MODULES 3  \n1.2 INTEGRATIONS 3  \n1.2 REPORTING 4  \n2.0 IMPLEMENTATION 4  \n2.1 IMPLEMENTATION STAGES AND TIMELINES 4  \n2.1.1 IMPLEMENTATION ACTIVITIES 5  \n2.1.1.1 SONA TRAINING STRATEGY 7  \n2.1.1.1 SONA TESTING STRATEGY 8  \n2.1.2 IMPLEMENTATION TIMELINES 8  \n2.2 IMPLEMENTATION RESOURCES 9  \n3.0 POST IMPLEMENTATION SUPPORT 10  \n3.1 SUPPORT SERVICES 10  \n3.2 ACCOUNT MANAGEMENT 11  \n4.0 OUT OF SCOPE- 12  \n5.0 RAID- 12  \n5.1 RISKS 12  \n5.1 ASSUMPTIONS 12  \n5.3 ISSUES 13  \n5.4 DEPENDENCIES 13  \n6.0 CHANGE REQUEST 14  \n7.0 ACCEPTANCE 14  \n1 .0 SCOPE  \n1 . 1 PRODUCT MODULES  \nThis section outlines the general overview of the Modules purchased by the Customer.  \nThis section will be replaced by a detailed Solution Design Document during Stage [1] of the Implementation Period, as detailed in Section [2.1.1] Implementation Services.  \nModules:  \nSona Product Overview  \nRostering  \n● Build and view rosters by staff, role or by people we support  \n● Gain efficiencies with drafts and templates  \n● Ensure compliance with required skills  \n● Keep track of contracted hours and staffing levels  \n● Seamless sync with holiday and absence  \n● Powerful shift distribution to qualified and available staff  \nTime & Attendance  \n● Geo-fenced mobile clock in and out of shifts  \n● Configurable tolerances on being early and late  \n● Manage exceptions to accurately log every minute worked  \n● Locking down pay periods  \n● Create and track amendments post payroll  \nAbsence Management  \n● Short and long term absence management  \n● Holiday entitlement calculations  \n● Holiday requests, approvals and overviews  \nHR & Employee Records  \n● Employee details  \n● Employment contracts and pay rates  \n● Skills and preference management  \n● Grievances and disciplinaries  \n● Permissions  \n● Additional Forms + Workflows TBC  \nTime to Gross Pay Engine  \n● Ingest time worked  \n● Granular management of pay related policies  \n● Identify correct pay rates for each minute worked  \n● Creating payroll outputs  \nCommunication & Engagement  \n● 1-1 messages  \n● Group Messages  \n● Newsfeed  \n● Wellbeing check-ins  \n● Staff Praise  \n● Staff Directory  \nPayroll software  \n● Fully integrated across HR and Scheduling with one version of the truth  \n● Integrated with HMRC to transfer payment records through RTI  \n● Manage all pension schemes, with automatic enrolment and postponement periods  \n● Configurable journal export to integrate to accounting system packs  \n● Support for multiple BACs files to facilitate payments to employees  \n● Variance reporting to highlight any significant changes across pay periods  \nStandard Reporting Suite  \n● Shifts and hours  \n● Shift overview report  \n● Cancelled shifts report  \n● T&A variance  \n● Absence and holiday  \n● Absence Overview  \n● Holiday Overview  \n● Commissioned hours variance report  \n● Commissioned hours report  \n● Commissioned hours variance report  \n● Contracted hours variance report  \n● Shift fulfilment report  \n● Agency usage report  \n● Labour cost report  \n1 .2 INTEGRATIONS  \nThe following integrations will ","cbCainbP7iYLeQAW","https://ap.wps.com/l/cbCainbP7iYLeQAW","pdf",366823,"English","# 1.0 PRODUCT & SCOPE\n## 1.1 PRODUCT MODULES\n## 1.2 INTEGRATIONS\n## 1.2 REPORTING\n# 2.0 IMPLEMENTATION\n## 2.1 IMPLEMENTATION STAGES AND TIMELINES\n## 2.1.1 IMPLEMENTATION ACTIVITIES\n## 2.2 IMPLEMENTATION RESOURCES\n# 3.0 POST IMPLEMENTATION SUPPORT\n## 3.1 SUPPORT SERVICES\n## 3.2 ACCOUNT MANAGEMENT\n# 4.0 OUT OF SCOPE\n# 5.0 RAID-\n## 5.1 RISKS\n## 5.1 ASSUMPTIONS\n## 5.3 ISSUES\n## 5.4 DEPENDENCIES\n# 6.0 CHANGE REQUEST\n# 7.0 ACCEPTANCE","[{\"question\":\"What is the purpose of this Services SoW in the agreement?\",\"answer\":\"It sets out the commercial terms agreed between Sona and the Customer relating to the Product, Implementation Services, and Support Services. Together with the Sona Order Form and Terms and Conditions, it forms the Agreement between the parties.\"},{\"question\":\"Which areas are covered under product scope?\",\"answer\":\"The document outlines the Modules purchased by the Customer, including capabilities across rostering, time \\u0026 attendance, absence management, HR \\u0026 employee records, payroll and reporting, and communication \\u0026 engagement.\"},{\"question\":\"How are implementation work, timelines, and resources handled?\",\"answer\":\"Implementation is organized into stages with estimated timelines and defined activities and resources. It also specifies that Stage 1 includes creating a detailed Implementation Plan based on discovery workshop outputs.\"}]","Service Definition Document - Statement of Work | PDF",1789201443,6]