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Covers login, navigating the Tracking and History page, searching returns by date range and additional filters, using export and timezone conversion, and reviewing key page features. Includes guidance for Reports, Management, Administration, FTP and messaging logs, track-and-trace email setup, Shopify return initiation and manual processing, rules and conditions, and configuration through preferences and system setup.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":51,"@type":70,"position":76},"https://docshare.wps.com/template/general/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/seko-omnirps-client-user-guide-september-2021/385077/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/seko-omnirps-client-user-guide-september-2021/385077.png","ImageObject",442,249,{"name":88,"@type":89},"awa","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-31","2026-09-24",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",8,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"How do I log in to OmniRPS?","Question",{"text":109,"@type":110},"Go to the OmniRPS login page, enter the provided user name and password, and click Sign in to access the Tracking and History Page.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How can I search for returns using the Tracking and History page?",{"text":114,"@type":110},"Select the required Date Range, press SEARCH to display returns for that range, and apply additional filters such as return reason to narrow results.",{"name":116,"@type":107,"acceptedAnswer":117},"What can I configure and manage in OmniRPS Administration?",{"text":118,"@type":110},"Administration covers adding new users, performing FTP order searches, reviewing AWS SQS message logs, setting up track-and-trace emails and Shopify rules, and managing return reasons, exclusions, and related operational settings.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},385077,1791294820,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":50,"category_name":51,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":136,"language":137,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":61,"update_tm":141,"read_time":142},3985747858093,"https://ap-avatar.wpscdn.com/davatar_3d24733baf745e90a7e4bdd5f77d97b2","CLIENT USER GUIDE  \nThank you for choosing SEKO’s OmniRPS.  \nThe following guide will assist you with learning to use all the fantastic features of the SEKO Returns Processing System (RPS) which will help you and your team monitor and efficiently complete the end-to-end Returns journey, all the way back to your warehouse.  \nCONTENTS  \n1.0 HOW TO LOG IN TO OMNIRPS........................................................................................4  \n2.0 OMNIRPS TRACKING AND HISTORY PAGE ........................................................................ 5  \nHow to Search for Returns in Tracking and History ...................................................................... 5  \nHow to Search For Returns Sent But Not Yet Received ................................................................. 6  \nHow to Search For One Returned Item .......................................................................................... 7  \nHow to Check How Many Boxes are in an Exported Shipment ....................................................... 7  \nHow to View all items within a Consolidated Shipment ................................................................. 9  \n3.0 OMNIRPS REPORTS PAGE.......................................................................................... 10  \nHow to Run a Milestone Report ................................................................................................... 10  \n4.0 OMNIRPS MANAGEMENT PAGE .................................................................................... 11  \nHow to Check the Number of and items Processed for a Date Range ............................................11  \nShopify: How to initiate the return .............................................................................................. 12  \nTo process the return action manually please follow the steps below: ......................................... 12  \n5.0 OMNIRPS ADMINISTRATION.........................................................................................13  \nHow to Add a New User ............................................................................................................... 13  \nHow to perform an FTP Order Search .......................................................................................... 14  \nThe AWS SQS Message Log ......................................................................................................... 14  \nHow to Set Up Track and Trace Emails ........................................................................................ 14  \nHow To Check Track and Trace Notifications Using Emails Queue ............................................... 17  \nThird Party Integration ............................................................................................................... 18  \nHow to Set Up Shopify Rules ....................................................................................................... 19  \nTime of Return Action ................................................................................................................ 20  \nWhen to Use Priority .................................................................................................................. 22  \nConditions List .......................................................................................................................... 23  \nHow to Check Shopify order Logs .............................................................................................. 23  \nHow to Add/Change‘Return Reasons’........................................................................................ 24  \nHow to Add a Shopify Product Exclusion Tag ............................................................................. 24  \n6.0 PREFERENCES AND SETTINGS .....................................................................................26  \n7.0 SYSTEM SET-UP SUMMARY .....................................................................","cbCaid6asVipo0Is","https://ap.wps.com/l/cbCaid6asVipo0Is","pdf",2215599,27,"English","# How to Log in to OmniRPS\n# OmniRPS Tracking and History Page\n## How to Search for Returns in Tracking and History\n# OmniRPS Reports Page\n# OmniRPS Management Page\n# OmniRPS Administration\n# Preferences and Settings\n# System Set-up Summary","[{\"question\":\"How do I log in to OmniRPS?\",\"answer\":\"Go to the OmniRPS login page, enter the provided user name and password, and click Sign in to access the Tracking and History Page.\"},{\"question\":\"How can I search for returns using the Tracking and History page?\",\"answer\":\"Select the required Date Range, press SEARCH to display returns for that range, and apply additional filters such as return reason to narrow results.\"},{\"question\":\"What can I configure and manage in OmniRPS Administration?\",\"answer\":\"Administration covers adding new users, performing FTP order searches, reviewing AWS SQS message logs, setting up track-and-trace emails and Shopify rules, and managing return reasons, exclusions, and related operational settings.\"}]","SEKO OmniRPS Client User Guide - September 2021 | PDF",1790266610,9]