[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-305954-105":53,"doc-detail-305954-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","secure-online-code-frequently-asked-questions","Secure Online Code - Frequently Asked Questions","","Secure Online Code is a free card protection service provided with Visa and MasterCard, designed to add an extra security layer to Citi corporate card purchases made online at participating merchants. Each online purchase triggers a prompt for a one-time passcode sent via SMS to the cardholder’s mobile phone. The service verifies the authorised cardholder, declines transactions with incorrect passcodes, and helps protect against unauthorised card use.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":36,"@type":70,"position":76},"https://docshare.wps.com/template/forms/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/secure-online-code-frequently-asked-questions/305954/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/secure-online-code-frequently-asked-questions/305954.png","ImageObject",442,249,{"name":88,"@type":89},"Mason","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-07","2026-09-19",true,{"@type":98,"interactionType":99,"userInteractionCount":76},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is Secure Online Code?","Question",{"text":108,"@type":109},"Secure Online Code is a free card protection service that provides additional protection for Citi corporate card purchases made online at participating merchants.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How does Secure Online Code protect me?",{"text":113,"@type":109},"After you start an online purchase, a screen prompts you to enter a one-time passcode. Citi sends the unique passcode to your mobile phone by SMS, and the purchase is completed only after identity verification.",{"name":115,"@type":106,"acceptedAnswer":116},"What should I do if I do not receive the one-time passcode?",{"text":117,"@type":109},"This usually happens when Citi does not have your current mobile number. Contact Citi Customer Services using the phone number on the back of your Citi card.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},305954,1791073433,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":35,"category_name":36,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":76,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},5909887256941,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","Secure online code-Frequently Asked Questions  \nWhat is secure online code?  \nSecure online code is a free card protection service we provide in association with Visa International and MasterCard Worldwide. Secure online code provides additional protection against unauthorised use of your Citi corporate card when shopping online at participating merchants. With secure online code:  \n􀁸 You know your personal information and card details are safe.  \n􀁸 We know it’s you using your card to purchase online-not a fraudster.  \nHow does secure online code protect me?  \nEvery time you make an online purchase at a participating merchant, a screen will automatically appear asking you to enter your one-time passcode. Citi will send this unique passcode to your mobile phone by SMS text message. You will need to enter this one-time passcode to confirm your identity. So even if someone knows your card number, the secure online code service will add an extra layer of security to your card transaction.  \nHow do I shop using the secure online code?  \nThe first time you make an online purchase at a participating merchant, a secure online code screen will appear. You will have the option to select your preferred language.  \nEvery time you make an online purchase, Citi will send a one-time passcode to your mobile phone by SMS text message. This passcode is unique and can only be used once. You will need to enter this one-time passcode in the secure online code screen in order to complete your online purchase. When you correctly enter your passcode, Citi will confirm that you are the authorised cardholder and your purchase will be successful. If an incorrect passcode is entered, your purchase will be declined as your identity can not be verified.  \nDo I need to register for the secure online code service?  \nAll Citi cardholders with a valid mobile number will automatically qualify for the secure online code service. It is essential that Citi has your current mobile number. If we do not have a mobile number on file you will not be offered this service. Your online purchases will proceed in the existing manner without the additional card protection.  \nHow do I know if an online merchant participates in this secure online code service?  \nParticipating merchants will display either the MasterCard® SecureCode™ or the Verified by Visa logo on their website.  \nHow do I check or change my mobile number?  \nCardholders can verify on the secure online code screen the last 4 digits of their mobile phone number and the first four digits which includes country dialing code. If your mobile number is incorrect, you will not receive the SMS text message containing your one-time passcode so you will not be able to benefit from this service. It is very important that Citi has your correct mobile number at all times. If you change your mobile number, please notify Citi Customer Services by calling the phone number on the back of your Citi card.  \nWhy am I not receiving the one-time passcode?  \nThis usually happens when Citi does not have your current mobile number. To rectify this, please contact Citi Customer Services by calling the phone number on the back of your Citi card.  \nDo I need to remember my one-time passcode?  \nNo. For every online purchase that you make, Citi will send a unique one-time passcode to your mobile phone. Once your online purchase has been successfully completed, please delete the passcode text message.  \nDoes the one-time passcode expire?  \nYes. You have between 8-10 minutes to enter your one-time passcode before it expires. This time restriction is in line with some merchant’s websites. See below for how to get a new one-time passcode.  \nI have accidentally deleted my one-time passcode, what should I do?  \nTo resend your one-time passcode to your mobile phone, please click on the ‘resend one-time passcode’ button on the secure online code screen. You can use this functionality 3 times. After 3 attempts, you will need to start the online purc","cbCaisQmqVdGKnQx","https://ap.wps.com/l/cbCaisQmqVdGKnQx","pdf",143636,"English","# Secure Online Code FAQs\n## What it is and how it protects\n## How to shop using it\n## Registration and merchant participation\n## Managing your mobile number and passcodes\n## Troubleshooting common issues","[{\"question\":\"What is Secure Online Code?\",\"answer\":\"Secure Online Code is a free card protection service that provides additional protection for Citi corporate card purchases made online at participating merchants.\"},{\"question\":\"How does Secure Online Code protect me?\",\"answer\":\"After you start an online purchase, a screen prompts you to enter a one-time passcode. Citi sends the unique passcode to your mobile phone by SMS, and the purchase is completed only after identity verification.\"},{\"question\":\"What should I do if I do not receive the one-time passcode?\",\"answer\":\"This usually happens when Citi does not have your current mobile number. Contact Citi Customer Services using the phone number on the back of your Citi card.\"}]","Secure Online Code - Frequently Asked Questions | PDF",1789831353]