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Scope includes implementing and maintaining email authentication and transport protections such as SPF, DKIM, DMARC, and MTA-STS, along with email connectors and Data Loss Prevention (DLP). 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It can also include email connectors and Data Loss Prevention (DLP).","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How is ongoing management delivered?",{"text":113,"@type":109},"Ongoing management is provided through ongoing reporting (for example, DMARC reporting) and responding to changes in the agency’s email environment. Configuration documentation is maintained in line with agency requirements.",{"name":115,"@type":106,"acceptedAnswer":116},"What environments and delivery processes can the supplier support?",{"text":117,"@type":109},"The service can support small, medium, and large enterprise environments, and email solutions including Microsoft and Google. Delivery may follow traditional frameworks (e.g., ITILv3/ITSM/SDLC) or modern approaches (e.g., DevOps, Lean/Agile, ITILv4).","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},177051,1790614761,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":79,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},8796095461564,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","Service Definition\nSecure Email Management and Administration services implement the configuration, monitoring and optimisation of the Participating Agency’s email services to meet NZ Government recommendations and agency requirements for security settings. Examples include, but are not limited to, configuration of Sender Policy Framework (SPF), DomainKeys Identified Mail (DKIM), Domain-based Message Authentication, Reporting and Conformance (DMARC), Mail Transfer Agent – Strict Transport Security (MTA-STS), email connectors and Data Loss Prevention (DLP).\nThe services may be to implement or configure these security settings, and/or to provide ongoing management through ongoing reporting (e.g. DMARC) and responding to changes in the Participating Agency’s email environment. All configuration will be documented, and managed in line with the requirements of the Participating Agency.\nService Contact Details\nService Summary\nSecure Email Management and Administration Services Available (tick all that apply):\n\u0003☐\u0004\tReal-time and proactive monitoring\n\u0003☐\u0004\tConfiguration management and documentation\n\u0003☐\u0004\tQuality assurance, testing and configuration validation Services\n\u0003☐\u0004\tSender Policy Framework (SPF)\n\u0003☐\u0004\tDomainKeys Identified Mail (DKIM)\n\u0003☐\u0004\tDomain-based Message Authentication Reporting and Conformance (DMARC) Configuration\n\u0003☐\u0004\tDMARC Reporting service\n\u0003☐\u0004\tMail Transfer Agent – Strict Transport Security (MTA-STS)\n\u0003☐\u0004\tEmail Connectors\n\u0003☐\u0004\tData Loss Prevention (DLP)\nSupplier Experience\nBusiness Environment Experience for this Service (tick all that apply):\n\u0003☐\u0004\tSmall scale business and enterprise environments (less than 500 users)\n\u0003☐\u0004\tMedium scale business and enterprise environments (500 – 2500 users)\n\u0003☐\u0004\tLarge scale business and enterprise environments (2500+ users)\n\u0003☐\u0004\tNew market entrant (no existing experience)\nEmail Environment Experience for this Service (tick all that apply):\n\u0003☐\u0004\tMicrosoft Email solutions\n\u0003☐\u0004\tGoogle Email solutions\n\u0003☐\u0004\tOther email solutions including specialist DLP or filtering solutions\nDelivery Methodology and Processes (tick all that apply):\n\u0003☐\u0004\tTraditional delivery methodology and processes (e.g. ITILv3/ITSM/SDLC etc)\n\u0003☐\u0004\tModern service management delivery methodology and processes (DevOps, Lean/Agile, ITILv4)\nAccreditation, Certifications and Competencies\nPricing Model","cbCaio5sP0a5hOyy","https://ap.wps.com/l/cbCaio5sP0a5hOyy","docx",63982,"English","# Service Definition\n## Service Contact Details\n## Service Summary\n## Supplier Experience\n## Accreditation, Certifications and Competencies\n## Pricing Model","[{\"question\":\"What does Secure Email Management and Administration cover?\",\"answer\":\"It covers configuration, monitoring, and optimisation of participating agencies’ email services to meet security settings requirements, including SPF, DKIM, DMARC, and MTA-STS. It can also include email connectors and Data Loss Prevention (DLP).\"},{\"question\":\"How is ongoing management delivered?\",\"answer\":\"Ongoing management is provided through ongoing reporting (for example, DMARC reporting) and responding to changes in the agency’s email environment. Configuration documentation is maintained in line with agency requirements.\"},{\"question\":\"What environments and delivery processes can the supplier support?\",\"answer\":\"The service can support small, medium, and large enterprise environments, and email solutions including Microsoft and Google. Delivery may follow traditional frameworks (e.g., ITILv3/ITSM/SDLC) or modern approaches (e.g., DevOps, Lean/Agile, ITILv4).\"}]","Secure Email Management and Administration Services - v1.0 - service definition | DOCX",1788326457]