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It defines daily travel service requirements covering GDS and online booking tools, adoption and customization, expense management integrations, fare display scope, traveler profiles, policy compliance, unused ticket handling, refunds, fare monitoring, quality control, mobile capabilities, and VIP services. 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AGENCY INFORMATION  \na. Overview: Provide a brief description of the agency including history, years in business, total sales and overview of client base, specifically any experience you have with university business travel.  \nb. Contact: Please provide the name, title, e-mail address, and telephone number of primary contact of the Offeror.  \nc. ID: Please provide Travel Agency’s Tax identification number.  \nd. Locations: Describe your office locations and types (full service, on-site, etc. ), including affiliate relationships.  \ne. Identify the number of university business accounts the Travel Agency has, by size, such as greater than $10 million, $7-10 million, $5-7 million , $2-5 million, \u003C$2 million.  \nf. Describe your experience and capabilities with organizing group trips such as study-abroad programs and athletics. Include information on recent activity regarding group size, destination and an overview of the services provided.  \n2. DAILY TRAVEL SERVICE REQUIREMENTS  \na. GDS: List the Global Distribution System supported by your agency.  \nb. OBT: What is your experience with on-line booking tools? Do you offer proprietary tool(s) or function asa system integrator (lease of OBT, etc. )? Cite evidence of your ability to successfully support an OBT for large clients and to rapidly achieve improved adoption rates.  \nc. Adoption: What have your past/present clients, similar in size and scope of the University, experienced as an average adoption rate of the OBT? For those clients that have high online adoption , what has driven the adoption rate?  \nd. Customization: The University prefers that the look of the OBT be customized for the University.  \nExplain to what extent the look of the application can be customized, including the layout, typeface, logos and colors of the interface.  \ne. Does the proposed OBT allow for the ability to configure and display University custom messages or news alerts? Explain capabilities.  \nf. Expense Management: Does the OBT integrate with automated expense reporting technology?  \nExplain any integration opportunities you offer the University regarding expense management solutions.  \ng. The University requires the OBT to display the widest variety of airfares offered, including non-GDS subscribing carriers (i.e. Southwest) and any special web fares. Describe the ability to offer these fares. List all domestic and international air carriers accessible from the OBT.  \nh. Traveler profiles: Describe how you will obtain and maintain traveler profile information.  \ni. Policy Compliance: Describe your procedures to ensure traveler compliance with our travel policies for both full service reservations and online bookings.  \ni. Indicate your ability to identify policy exceptions, such as travelers refusing low fares in violation of policy or, travelers who are not booking preferred hotel or rental car suppliers. Describe your ability to identify the above exceptions on a pre-trip and post-trip basis.  \nj. Unused tickets: Describe your system to manage a client’s unused tickets.  \nk. Explain your process for voids and refunds. What is your processing turnaround time?  \nl. Fares: Do you offer fare monitoring technology or processes? Describe.  \ni. Do you have a low fare guarantee? Explain.  \nm. QC: Describe what quality control processes happen at the time of reservation; between reservation and ticketing; between ticketing and departure; between departure and final return.  \nn. Mobile apps: Describe any means for utilizing apps for reservations, itineraries, travel alerts, etc.  \no. VIP: Describe executive services/VIP program you can provide. How are these services managed?  \np. The Travel Agency is required to provide complete invoices for all booked services for trips. Provide a sample of your standard invoice.  \n3. DISCOUNTS AND NEGOTIATIONS  \na. Airline discount programs: Describe your existing airline contracts and discounts that will be available to University travelers.  \nb. Hotel programs: D","cbCaie3uUiF1pTuB","https://ap.wps.com/l/cbCaie3uUiF1pTuB","pdf",180804,"English","# Agency information\n## Overview and contact\n## Locations and university account sizing\n## Group trip experience\n# Daily travel service requirements\n## GDS and online booking tools\n## OBT adoption and customization\n## Expense management and fare display\n## Traveler profiles and policy compliance\n## Unused tickets, voids, refunds, and fares\n## Quality control and mobile apps\n## VIP services and invoice samples\n# Discounts and negotiations\n## Airline programs\n## Hotel programs and ground transportation\n## Airline charters\n# Account management\n## Key staff and account configuration\n## Regular hours, after-hours, and backup\n## Performance monitoring and communication\n## Duty of care and industry updates\n# Implementation\n## Implementation plan and schedule\n## Training","[{\"question\":\"What agency details does the RFP require from the offeror?\",\"answer\":\"The template asks for agency overview (history, years in business, total sales, client base), primary contact information, tax identification number, office locations and service types, affiliate relationships, and the number of university business accounts by size.\"},{\"question\":\"What capabilities must the online booking tool (OBT) provide?\",\"answer\":\"The provider must support supported GDS connections, demonstrate experience with online booking tools and adoption, customize the OBT look, configure university custom messages/news alerts, integrate with automated expense reporting, and display a wide range of airfares including non-GDS subscribing carriers and special web fares.\"},{\"question\":\"How does the RFP address compliance, refunds, and quality control?\",\"answer\":\"It requires procedures to ensure traveler compliance for both full service reservations and online bookings, including identifying policy exceptions pre- and post-trip. It also requests a process for unused tickets, voids, refunds with turnaround time, fare monitoring, and quality control at multiple stages (reservation to final return).\"}]","SCTEM RFP Template - Travel Management Services | PDF",1789206203]