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\u003Cbr>Start\u003Cbr>\u003Cbr>\u003Cbr>\u003Cbr>No\u003Cbr>\u003Cbr> End \u003Cbr>\u003Cbr>Yes\u003Cbr>\u003Cbr>\u003Cbr>Identify ACL's central phone number and email.\u003Cbr>\u003Cbr>\u003Cbr>Immediate warm transfer to ACL and send screening form to ACL via identified email.\u003Cbr>\u003Cbr>\u003Cbr>\u003Cbr>\u003Cbr>\u003Cbr>\u003Cbr>\u003Cbr>\u003Cbr>\u003Cbr>\u003Cbr>\u003Cbr>\u003Cbr>\u003Cbr>Retrieve completed excel spreadsheet from the Optum portal.\u003Cbr>\u003Cbr>\u003Cbr>\u003Cbr>Complete required feedback loop and continuous data tracking.\u003Cbr>\u003Cbr> End  | \u003Cbr>\u003Cbr>ACL rep to offer referral to SUD program.\u003Cbr>\u003Cbr>End\u003Cbr>\u003Cbr>\u003Cbr>\u003Cbr>\u003Cbr>No\u003Cbr>\u003Cbr>\u003Cbr>ACL rep notifies MCP rep via email and work together to resolve.\u003Cbr>\u003Cbr> End \u003Cbr>\u003Cbr>Retrieve excel\u003Cbr> spreadsheet from the Optum portal. |\n|  | \u003Cbr>\u003Cbr>Yes\u003Cbr>\u003Cbr>\u003Cbr>Enter applicable identified fields on the excel spreadsheet.\u003Cbr>[Identified fields include: Referral received date, first available appointment date, first service date, disposition] .\u003Cbr>|","cbCaipnYCy2IBexb","https://ap.wps.com/l/cbCaipnYCy2IBexb","pdf",202877,"English","# Screening Tool-New Requests for Service (Calls to MCP)\n# Managed Care Plan (MCP) Rep\n# Access and Crisis Line (ACL) Rep","[{\"question\":\"What is the primary purpose of this document?\",\"answer\":\"This document outlines the process map for handling new service requests when callers contact the Managed Care Plan (MCP), detailing the interaction between MCP and ACL representatives.\"},{\"question\":\"What information needs to be entered into the Excel spreadsheet?\",\"answer\":\"The identified fields to be entered into the Excel spreadsheet include: Referral received date, first available appointment date, first service date, and disposition.\"},{\"question\":\"What happens if an ACL representative needs to collaborate with an MCP representative?\",\"answer\":\"If collaboration is needed, the ACL representative notifies the MCP representative via email, and they work together to resolve the issue.\"}]","Screening Tool - New Requests for Service (Calls to MCP) | PDF",1789154699]