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The plan outlines quality improvement governance through QMAC and details ongoing performance monitoring across access, medication practices, cultural and ethnic needs, 24/7 access responsiveness, member care improvement projects, network capacity, satisfaction, evaluations, data collection, and health information exchange interoperability.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/san-bernardino-county-behavioral-health-qipp-fy-20262027/240470/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/san-bernardino-county-behavioral-health-qipp-fy-20262027/240470.png","ImageObject",442,249,{"name":88,"@type":89},"Riley West","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-27","2026-09-11",true,{"@type":98,"interactionType":99,"userInteractionCount":40},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the purpose of the QIPP FY 2026/2027?","Question",{"text":108,"@type":109},"It establishes a comprehensive framework to ensure delivery of high-quality behavioral health services under MHP and DMC-ODS, aligned with annual contract requirements, with ongoing monitoring and evaluation to enhance service delivery and member outcomes.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How does the DBH Quality Improvement Program operate and who is accountable?",{"text":113,"@type":109},"The program includes both SUDRS and MHP and is accountable to the DBH Director. It is managed through the Quality Management Action Committee (QMAC) and conducts performance monitoring throughout operations.",{"name":115,"@type":106,"acceptedAnswer":116},"What areas does the plan monitor to improve member care and outcomes?",{"text":117,"@type":109},"Monitoring includes timeliness, medication practices, cultural and ethnic needs, responsiveness of the 24/7 access line, performance improvement projects for member care, network adequacy/service capacity, member satisfaction, evaluation and contributions, data collection for referrals, and health information exchange interoperability.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},240470,1791725985,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":40,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":141},1099523885074,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","Behavioral Health Plan (BHP)  \nQuality Improvement Performance Plan (QIPP) FISCAL YEAR (FY) 2026/2027  \nThis document is revised periodically  \nQuality Improvement Performance Plan (QIPP) FY 2026/2027  \nTable of Contents  \nBackground ............................................................................................................................................. -3-  \nPurpose .................................................................................................................................................... -4-  \nQuality Improvement Program Committee Functions ............................................................................ -5-  \nQuality Management Action Committee (QMAC) Subcommittee Membership ................................... -6-  \nSection 1-Monitoring Timeliness ..................................................................................................... -7-  \nSection 2-Monitoring Medication Practices ................................................................................... -10-  \nSection 3-Monitoring Health Needs in Specific Cultural & Ethnic Groups .................................. -11-  \nSection 4-Monitoring Responsiveness of 24/7 Access Line and Access to Services .................... -13-  \nSection 5-Performance Improvement Projects to Improve Member Care ..................................... -15-  \nSection 6-Monitoring Network Adequacy Compliance/Improving Service Capacity................... -16-  \nSection 7 – Monitoring and Improving Member Satisfaction ......................................................... -17-  \nSection 8 – Member and Family Member Evaluation and Contributions ........................................ -19-  \nSection 9-Improving Data Collection for Managed Care Plan Referrals ....................................... -20-  \nSection 10 – Improving Health Information Exchange: Interoperability ........................................ -22-  \nConclusion ............................................................................................................................................ -24-  \nPage 2 of 24  \nQuality Improvement Performance Plan (QIPP) FY 2026/2027  \n\n| \u003Cbr>\u003Cbr>Background | |\n| --- | --- |\n\nThe San Bernardino County Department of Behavioral Health (DBH) operates under both the Mental Health Plan (MHP) and Drug Medi-Cal Organized Delivery System (DMC-ODS) state plan designations, hereafter referred to as Behavioral Health Plan (BHP). DBH provides Specialty Mental Health Services (SMHS) and Substance Use Disorder and Recovery Services (SUDRS) to ensure comprehensive and integrated care for members. DBH recognizes the importance of delivering high quality member-centered, member-driven, recovery-oriented, and culturally competent behavioral healthcare services. These services aim to integrate with primary health care and address the unique needs of each member. DBH is dedicated to helping individuals with Substance Use Disorders (SUD) and Mental Health (MH) challenges find solutions that promote healthy living, personal fulfilment, and thriving relationships within their families and communities.  \nDBH is committed to continued program development and compliance efforts as detailed in the San Bernardino County DBH Drug Medi-Cal Organized Delivery System (DMC-ODS) and Mental Health Plan (MHP) implementation plans, contracts with the Department of Health Care Services (DHCS) and as detailed in the annual Quality Improvement Performance Plan (QIPP) .  \nThe DBH Quality Improvement Program includes both SUDRS and MHP and is accountable to the DBH Director. The goal of the Quality Improvement Program is to improve DBH’s established treatment outcomes through structural and operational processes and activities that are consistent with current standards of practice. The Quality Improvement Program is managed through the Quality Management Action Committee (QMAC) and conducts performance monitoring activities throughout its operations.","cbCaisz4H0UvbjE4","https://ap.wps.com/l/cbCaisz4H0UvbjE4","pdf",889144,24,"English","# Background\n## Purpose\n## Quality Improvement Program Committee Functions\n## Quality Management Action Committee (QMAC) Subcommittee Membership\n# Section 1-Monitoring Timeliness\n# Section 2-Monitoring Medication Practices\n# Section 3-Monitoring Health Needs in Specific Cultural & Ethnic Groups\n# Section 4-Monitoring Responsiveness of 24/7 Access Line and Access to Services\n# Section 5-Performance Improvement Projects to Improve Member Care\n# Section 6-Monitoring Network Adequacy Compliance/Improving Service Capacity\n# Section 7 – Monitoring and Improving Member Satisfaction\n# Section 8 – Member and Family Member Evaluation and Contributions\n# Section 9-Improving Data Collection for Managed Care Plan Referrals\n# Section 10 – Improving Health Information Exchange: Interoperability\n# Conclusion","[{\"question\":\"What is the purpose of the QIPP FY 2026/2027?\",\"answer\":\"It establishes a comprehensive framework to ensure delivery of high-quality behavioral health services under MHP and DMC-ODS, aligned with annual contract requirements, with ongoing monitoring and evaluation to enhance service delivery and member outcomes.\"},{\"question\":\"How does the DBH Quality Improvement Program operate and who is accountable?\",\"answer\":\"The program includes both SUDRS and MHP and is accountable to the DBH Director. It is managed through the Quality Management Action Committee (QMAC) and conducts performance monitoring throughout operations.\"},{\"question\":\"What areas does the plan monitor to improve member care and outcomes?\",\"answer\":\"Monitoring includes timeliness, medication practices, cultural and ethnic needs, responsiveness of the 24/7 access line, performance improvement projects for member care, network adequacy/service capacity, member satisfaction, evaluation and contributions, data collection for referrals, and health information exchange interoperability.\"}]","San Bernardino County Behavioral Health QIPP FY 2026/2027 | PDF",1789161835,8]