[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-166812-105":3,"detail-sidebar-cat-1-en-105":80,"doc-detail-166812-en":126},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":73,"head_meta":75,"extra_data":77,"updated_unix":79},105,"en","sample-return-and-refund-policy-template-how-to-use","Sample Return and Refund Policy Template - How to Use","","Template providing a complete return and refund policy for selling physical goods, including guidance to enter business and contact details and align the terms with applicable customer offers. Covers B2C sales and EU-relevant consumer withdrawal rights, including notice requirements, withdrawal deadlines for goods and multi-goods orders, reimbursement timing, and handling of delivery costs. Specifies return obligations, withholding conditions, diminished value responsibility, and return costs, plus a ready-to-fill withdrawal form and contact instructions.",{"@graph":14,"@context":72},[15,34,55],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/letters/","Letters",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/sample-return-and-refund-policy-template-how-to-use/166812/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/sample-return-and-refund-policy-template-how-to-use/166812.png","ImageObject",442,249,{"name":42,"@type":43},"Patrick","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-09-25","2026-08-31",true,{"@type":52,"interactionType":53,"userInteractionCount":33},"InteractionCounter",{"@type":54},"ViewAction",{"@type":56,"mainEntity":57},"FAQPage",[58,64,68],{"name":59,"@type":60,"acceptedAnswer":61},"What consumer withdrawal rights are included in the policy?","Question",{"text":62,"@type":63},"For eligible European consumers, the policy states a right to withdraw from the contract within a specified period (usually 14 days) without giving any reason. If the consumer does not qualify, those rights do not apply.","Answer",{"name":65,"@type":60,"acceptedAnswer":66},"How is the withdrawal period calculated for physical goods?",{"text":67,"@type":63},"For single goods, the period ends 14 days after the consumer (or a designated third party) takes physical possession. For multiple goods ordered together or delivered separately, it ends 14 days after the last good is acquired.",{"name":69,"@type":60,"acceptedAnswer":70},"When and how will refunds be processed after withdrawal?",{"text":71,"@type":63},"Refunds must be processed promptly and no later than 14 days after receipt of the withdrawal notification. Reimbursements use the same payment method as the original transaction unless agreed otherwise, and the consumer should not incur reimbursement costs or fees.","https://schema.org",{"og:url":32,"og:type":74,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":76,"canonical":32},"index,follow",{"doc_id":78,"site_id":7},166812,1788201667,{"code":4,"msg":81,"data":82},"success",[83,88,93,98,103,108,113,117,122],{"id":84,"doc_module":22,"doc_module_name":25,"category_name":85,"show_sort_weight":86,"slug":87},11,"Presentations",90,"presentations",{"id":89,"doc_module":22,"doc_module_name":25,"category_name":90,"show_sort_weight":91,"slug":92},12,"Resumes",80,"resumes",{"id":94,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},14,"Invoices",70,"invoices",{"id":99,"doc_module":22,"doc_module_name":25,"category_name":100,"show_sort_weight":101,"slug":102},15,"Posters",60,"posters",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":106,"slug":107},16,"Social Media",50,"social-media",{"id":109,"doc_module":22,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},17,"Forms",40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":115,"slug":116},18,30,"letters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},21,"Paper Templates",5,"papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":81,"data":127},{"doc_id":78,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":114,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":33,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":30,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":79,"read_time":22},549758146520,"https://ap-avatar.wpscdn.com/avatar/80002397d8c0411e94?_k=1775819394049821470","Sample Return and Refund Policy Template\nHow to Use the Template\nFill in Business and Contact Details: Before you publish it, fill in all the [brackets] with your business info and contact details.\nWhat this Template covers: The template covers selling physical goods and includes sections for business-to-consumer (B2C) sales. Make sure these sections match what your business offers.\nTailor to Legal Jurisdictions: The template includes parts relevant to the EU, so make sure they comply with the laws where your customers are.\nReturn and Refund Policy of [website name]\nOur website is provided by:\n[name/company and full address]\nContact email: [email address]\nYou must read this document carefully.\nThis document was generated with the use of the \u0013 HYPERLINK \"https://www.iubenda.com/en/help/171443-free-return-and-refund-policy-template\" \u0014Return and Refund Policy Template\u0015.\nRight of withdrawal\nUnless exceptions apply, if you qualify as a European consumer, you have the right to withdraw from a contract within a specified period (usually 14 days), without giving any reason. If you don’t fit this qualification, you cannot benefit from the rights described in this section.\nExercising your right of withdrawal\nTo withdraw from a contract, you must inform us clearly of your decision. This can be done using a withdrawal form or by any other clear statement. Make sure to do this before the withdrawal period ends.\nWithdrawal period\nfor goods, the withdrawal period ends 14 days after you or a designated third party takes physical possession of the goods;\nfor multiple goods ordered together or delivered separately, the withdrawal period ends 14 days after you or a designated third party acquires physical possession of the last good.\nEffects of withdrawal\nIf you correctly withdraw from a contract, we will reimburse you for all payments made to us, including any delivery costs, if applicable.\nHowever, any additional costs resulting from choosing a delivery method other than our standard option will not be reimbursed.\nWe will process your reimbursement promptly and no later than 14 days after we receive your withdrawal notification. Reimbursements will be made using the same payment method you used for the initial transaction unless agreed otherwise. You will not incur any costs or fees for this reimbursement.\nInformation about this document\nThis document was generated with the use of the \u0013 HYPERLINK \"https://www.iubenda.com/en/help/171443-free-return-and-refund-policy-template\" \u0014Return and Refund Policy Template\u0015.\n... on the purchase of physical goods\nUnless we have offered to collect the goods, you must return them to us or to a person authorized by us without delay and no later than 14 days after notifying us of your decision to withdraw from the contract.\nYour deadline is met if you hand the goods to the carrier or return them as instructed before the 14-day period expires. We may withhold reimbursement until we receive the goods or until you provide evidence of returning them, whichever occurs first.\nYou are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.\nYou will bear the costs of returning the goods.\nContact\nAll communications must be sent using the contact information provided in this document.\nExample withdrawal form\nAddressed to: _____________________________________________\nI/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods/for the provision of the following service: _____________________________________________ (insert a description of the goods/services that are subject to the respective withdrawal)\nOrdered on: _____________________________________________ (insert the date)\nReceived on: _____________________________________________ (insert the date)\nName of consumer(s):_____________________________________________\nAddress of consumer(s):_____________________________________________","cbCaijPGSyNRJRzY","https://ap.wps.com/l/cbCaijPGSyNRJRzY","docx",19548,"English","# How to Use the Template\n## Fill in Business and Contact Details\n## What this Template covers\n# Return and Refund Policy of [website name]\n## Right of withdrawal\n## Exercising your right of withdrawal\n## Withdrawal period\n## Effects of withdrawal\n## Information about this document\n## Purchase of physical goods\n## Contact\n## Example withdrawal form","[{\"question\":\"What consumer withdrawal rights are included in the policy?\",\"answer\":\"For eligible European consumers, the policy states a right to withdraw from the contract within a specified period (usually 14 days) without giving any reason. If the consumer does not qualify, those rights do not apply.\"},{\"question\":\"How is the withdrawal period calculated for physical goods?\",\"answer\":\"For single goods, the period ends 14 days after the consumer (or a designated third party) takes physical possession. For multiple goods ordered together or delivered separately, it ends 14 days after the last good is acquired.\"},{\"question\":\"When and how will refunds be processed after withdrawal?\",\"answer\":\"Refunds must be processed promptly and no later than 14 days after receipt of the withdrawal notification. Reimbursements use the same payment method as the original transaction unless agreed otherwise, and the consumer should not incur reimbursement costs or fees.\"}]","Sample Return and Refund Policy Template - How to Use | DOCX"]