[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-254282-105":3,"detail-sidebar-cat-1-en-105":81,"doc-detail-254282-en":126},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","sample-key-performance-indicators-fundraising-financial-health-human-capital","Sample Key Performance Indicators - Fundraising, Financial Health, Human Capital","","Sample Key Performance Indicators map organizational performance into clear measurement areas across financial health, human capital, information technology, and governance. Metrics cover liquidity and net asset composition, revenue and expense mix, cash-on-hand and days receivable, plus operating surplus or deficit by program. Fundraising and grants indicators track award status, grant remaining, contract compliance, retention, and board give/get participation. Additional sections measure staff turnover, engagement, training, absenteeism, IT support responsiveness, uptime, security verification, safety drills, and program delivery outcomes such as satisfaction, volunteer time, and outreach impact.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/presentations/","Presentations",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/sample-key-performance-indicators-fundraising-financial-health-human-capital/254282/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/sample-key-performance-indicators-fundraising-financial-health-human-capital/254282.png","ImageObject",442,249,{"name":42,"@type":43},"Genevieve","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-31","2026-09-13",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",12,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"Which financial health metrics are included in the key performance indicators?","Question",{"text":63,"@type":64},"The indicators cover liquid unrestricted net assets (LUNA), net asset composition, cash on hand in days or months, operating surplus/deficit overall and by program, revenue and expense mix, and days receivable.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"How does the document measure fundraising and grants performance?",{"text":68,"@type":64},"It tracks the percentage of government grant remaining, funding award status (% awarded, submitted, pending submission), contract compliance rate, number of funders/donors by type, donor retention rate, and the percentage of board members meeting give/get requirements.",{"name":70,"@type":61,"acceptedAnswer":71},"What human capital and IT metrics are used to assess organizational effectiveness?",{"text":72,"@type":64},"Human capital metrics include employee turnover/retention, satisfaction/engagement, average performance rating, time to fill vacancies, training hours completed, absenteeism, workers’ compensation claims, and HR service costs per employee. IT metrics include helpdesk request volume, average response time, server storage availability, bandwidth utilization, server downtime, and hardware failure rate.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},254282,1791392089,{"code":4,"msg":82,"data":83},"success",[84,88,92,97,102,107,112,117,122],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":86,"slug":87},11,90,"presentations",{"id":55,"doc_module":22,"doc_module_name":25,"category_name":89,"show_sort_weight":90,"slug":91},"Resumes",80,"resumes",{"id":93,"doc_module":22,"doc_module_name":25,"category_name":94,"show_sort_weight":95,"slug":96},14,"Invoices",70,"invoices",{"id":98,"doc_module":22,"doc_module_name":25,"category_name":99,"show_sort_weight":100,"slug":101},15,"Posters",60,"posters",{"id":103,"doc_module":22,"doc_module_name":25,"category_name":104,"show_sort_weight":105,"slug":106},16,"Social 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Organization-wide operating surplus/deficit\u003Cbr>􀁸 Operating surplus/deficit by Program\u003Cbr>􀁸 Operating revenue mix\u003Cbr>􀁸 Expense mix\u003Cbr>􀁸 Days Receivable | 􀁸 Percentage of government grant remaining\u003Cbr>􀁸 Funding award status (% awarded, submitted, pending submission)\u003Cbr>􀁸 Contract compliance rate (% fully compliant)\u003Cbr>􀁸 Number of funders/donors by type (government, foundation, individual, etc.)\u003Cbr>􀁸 Donor retention rate (i.e. repeat donors from year to year)\u003Cbr>􀁸 Percentage of Board members fulfilling give/get requirement |\n| Human Capital | Marketing & Communications |\n| 􀁸 Employee turnover/retention rate\u003Cbr>􀁸 Employee satisfaction/engagement scores\u003Cbr>􀁸 Average performance rating\u003Cbr>􀁸 Time to fill vacancies\u003Cbr>􀁸 Hours of staff training offered and completed\u003Cbr>􀁸 Average absenteeism\u003Cbr>􀁸 Number of workers’ compensation claims\u003Cbr>􀁸 Cost of HR services/Employee | 􀁸 Number of unique website visitors\u003Cbr>􀁸 Average time visitors spend on website\u003Cbr>􀁸 Website page view and bounce rates\u003Cbr>􀁸 Social media traffic\u003Cbr>􀁸 Social media engagement (e.g. likes)\u003Cbr>􀁸 Number of materials downloaded\u003Cbr>􀁸 Media placements and press coverage\u003Cbr>􀁸 Newsletter subscription growth rate |\n| Information Technology | Risk Management & Governance |\n| 􀁸 Number of helpdesk support requests\u003Cbr>􀁸 Average response time to helpdesk requests\u003Cbr>􀁸 Percentage of server storage available\u003Cbr>􀁸 Bandwidth utilization rate\u003Cbr>􀁸 Server down time\u003Cbr>􀁸 Hardware failure rate | 􀁸 Form 990 filed on time\u003Cbr>􀁸 Data security system periodically verified\u003Cbr>􀁸 On-time completion of safety drills or other relevant practices\u003Cbr>􀁸 Board composition (e.g. skill sets and represented groups)\u003Cbr>􀁸 Board engagement rate (number of activities attended/period) |\n\n\n| Programs & Service Delivery |  | Outreach and Advocacy |  |\n| --- | --- | --- | --- |\n| 􀁸 | Changes in knowledge, skills, abilities, | 􀁸 | Number of community events held |\n| 􀁸 | and/or behaviors (e.g. pre-and postscores)\u003Cbr>Client satisfaction rate | 􀁸\u003Cbr>􀁸 | Number of advocates trained\u003Cbr>Number of community commitments made vs. completed |\n| 􀁸 | Volunteer hours per period | 􀁸 | Percentage of activities where community |\n| 􀁸 | Program staff utilization rates |  | feedback is requested |\n| 􀁸 | Cost per service or unit | 􀁸 | Response time to inquiries |\n| 􀁸 | Number of clients served | 􀁸 | Community event attendance rates |\n| 􀁸 | Program attendance |  |  |\n| 􀁸 | Program enrollment |  |  |\n|  | Facilities & Capital Projects |  |  |\n| 􀁸\u003Cbr>􀁸\u003Cbr>􀁸\u003Cbr>􀁸\u003Cbr>􀁸\u003Cbr>􀁸\u003Cbr>􀁸 | Capital campaign/financing progress vs. goal\u003Cbr>Maintenance costs per square foot Cost of office space per employee Average repair response time\u003Cbr>Percent of space utilized Number of user complaints Days ahead or behind schedule |  |  |","cbCaigsiKZDn5tTc","https://ap.wps.com/l/cbCaigsiKZDn5tTc","pdf",161929,"English","# Financial Health\n## Fundraising & Grants Management\n# Human Capital\n## Marketing & Communications\n# Information Technology\n## Risk Management & Governance\n# Programs & Service Delivery\n## Outreach and Advocacy\n## Facilities & Capital Projects","[{\"question\":\"Which financial health metrics are included in the key performance indicators?\",\"answer\":\"The indicators cover liquid unrestricted net assets (LUNA), net asset composition, cash on hand in days or months, operating surplus/deficit overall and by program, revenue and expense mix, and days receivable.\"},{\"question\":\"How does the document measure fundraising and grants performance?\",\"answer\":\"It tracks the percentage of government grant remaining, funding award status (% awarded, submitted, pending submission), contract compliance rate, number of funders/donors by type, donor retention rate, and the percentage of board members meeting give/get requirements.\"},{\"question\":\"What human capital and IT metrics are used to assess organizational effectiveness?\",\"answer\":\"Human capital metrics include employee turnover/retention, satisfaction/engagement, average performance rating, time to fill vacancies, training hours completed, absenteeism, workers’ compensation claims, and HR service costs per employee. IT metrics include helpdesk request volume, average response time, server storage availability, bandwidth utilization, server downtime, and hardware failure rate.\"}]","Sample Key Performance Indicators - Fundraising, Financial Health, Human Capital | PDF",1789277433]