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It also ensures the sales function runs smoothly through administrative and data processing tasks.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Which order-related responsibilities are included?",{"text":113,"@type":109},"The role manages trade and public orders, handles held orders and release schedules, prepares back order release schedules, updates orders based on product status changes, and requests or manages purchase orders when needed.",{"name":115,"@type":106,"acceptedAnswer":116},"What communication and IT capabilities are required?",{"text":117,"@type":109},"It requires high verbal and written communication skills with confidence in email, letter writing and telephone contact. IT requirements include high computer literacy and familiarity with Microsoft Word, Excel and Outlook, plus the ability to learn new systems easily.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},258646,1790193273,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":47,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":79,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":73},549768064778,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","JOB DESCRIPTION  \nName:  \nJob title: Sales Support  \nReporting to: Managing Director  \nRevision date: September 2021  \n| Job Summary |\n| --- |\n| This is a key role within a small and committed team. You will be responsible for order processing from various channels plus supporting the field sales team and managing your own tele-sales calls. Additionally, you will be responsible for various administrative and data processing tasks to ensure the smooth running of the sales function of the company. |\n\n\n| Key Accountabilities – Sales Support |\n| --- |\n| Process trade orders received from customers and sales team via phone, email, EDI and post. |\n| Answer and field incoming calls. |\n| Handle customer order and product queries. |\n| Manage ‘orders’ and ‘sales’ email inboxes. |\n| Request purchase orders for incoming trade orders if necessary and manage release of same. |\n| Manage release of ‘held’ orders. |\n| Handle all overseas trade and public orders including arranging and costing shipping. |\n| Manage Cash with Order customers – processing orders and taking payment before despatch. |\n| Prepare back order release schedule and manage release process. |\n| Manage weekly order release system. |\n| Handle all specific customer/order related special instructions eg booking in. |\n| Process public orders and deal with associated queries/despatch arrangements. |\n| Prepare sales presenters for field based sales team. |\n| Prepare sales/product reports for trade customers/sales team as required. |\n| Update sales orders based on product status changes. |\n| Maintenance of individual customer price/product lists. |\n| Maintain and progress customer prospects database. |\n\n\n| Key Accountabilities – Sales Support |\n| --- |\n| Update monthly catalogue with new titles, price changes etc |\n| Print and distribute monthly Letters and Catalogues as per mailing schedule. |\n| Assist with content management and product administration for field sales system. |\n| Handle customer facing aspects of Special Order Service. |\n| Provide tele-sales support and carry out routine stock check calls to assist field sales team. |\n| Manage a range of tele-sales customers and report on same. |\n| Assist with marketing duties where necessary eg social media posts. |\n| Preparation of sales materials for trade shows. |\n| Provide admin/sales support to field sales team and senior management. |\n| Provide ad-hoc support plus holiday cover to wider sales office. |\n\n\n| Required Skills & Attributes |  |\n| --- | --- |\n| Academic/Technical Qualifications | • SCQF Level 4 Maths (or equivalent) .\u003Cbr>• SCQF Level 4 English (or equivalent) |\n| Knowledge and Experience | • Full training will be given but a background in sales/sales supportbased roles will be beneficial.\u003Cbr>• Experience in a commercial environment will be beneficial.\u003Cbr>• Have experience of taking customer orders, tele-sales calls and upselling or similar customer facing role. |\n| IT Skills | • A high level of computer literacy is essential.\u003Cbr>• Total familiarity with Microsoft Word, Excel and Outlook is necessary.\u003Cbr>• The ability to pick up new programs and systems easily. |\n| Personal capabilities | • Be a thorough and diligent individual with good attention to detail.\u003Cbr>• Be able to process orders quickly and accurately.\u003Cbr>• Have a procedural mind and be able to work through processes systematically.\u003Cbr>• Be able to work well under your own initiative and under direction managing your time effectively to ensure deadlines are met.\u003Cbr>• Be able to manage multiple priorities simultaneously and have a good memory for where projects are.\u003Cbr>• Have a good memory and be able to quickly recollect individual customer requirements and stock profiles. |\n\n\n| Required Skills & Attributes |  |\n| --- | --- |\n| Communication Skills | • A high level of verbal and written communication skills.\u003Cbr>• An upbeat and friendly telephone manner.\u003Cbr>• Confidence with letter writing, email and telephone communication.\u003Cbr>• The ability to communicat","cbCaiukIEphx0bm7","https://ap.wps.com/l/cbCaiukIEphx0bm7","pdf",243828,"English","# Job Summary\n# Key Accountabilities – Sales Support\n## Sales Operations and Order Processing\n## Customer Communication and Tele-sales Support\n## Administrative, Reporting, and Marketing Support\n# Required Skills & Attributes\n## Academic/Technical Qualifications\n## Knowledge and Experience\n## IT Skills\n## Personal capabilities\n## Communication Skills\n## Attitudes and Behaviour\n# Lomond Books Ltd General Information\n## Position and Reporting\n## Location and Working Hours\n## Contract, Start Date, and Salary\n## Benefits and Office Facilities","[{\"question\":\"What does the Sales Support role primarily focus on?\",\"answer\":\"Processing customer and sales-team orders across phone, email, EDI and post, while supporting field sales and handling tele-sales calls. It also ensures the sales function runs smoothly through administrative and data processing tasks.\"},{\"question\":\"Which order-related responsibilities are included?\",\"answer\":\"The role manages trade and public orders, handles held orders and release schedules, prepares back order release schedules, updates orders based on product status changes, and requests or manages purchase orders when needed.\"},{\"question\":\"What communication and IT capabilities are required?\",\"answer\":\"It requires high verbal and written communication skills with confidence in email, letter writing and telephone contact. IT requirements include high computer literacy and familiarity with Microsoft Word, Excel and Outlook, plus the ability to learn new systems easily.\"}]","Sales Support Job Description - General Information | PDF",1789324747]