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Responsibilities cover daily supervision of the enquiry office and events diary, handling enquiries end-to-end, proposal generation, lead follow-up, and converting enquiries into contracted bookings. The role includes team development, staffing oversight, quality auditing of yield and rate decisions, diary availability control, on-site show rounds, and revenue meeting reporting. 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Job purpose  \na. Supervise the enquiry office and events diary on a daily basis and in line with business strategy.  \nb. Respond to all enquiries, generating proposals, following-up on sales leads and converting to contracted bookings.  \n2. Job duties  \na. Provide support and direction to the enquiry team relating to team performance and development.  \nb. Supervise staffing levels within the enquiry office ensuring the department runs smoothly and efficiently at all times.  \nc. Support the Meeting and Events Manager with the team development, training and personnel requirements of the enquiry team, including monthly 1:1 and annual Performance Development Review meetings.  \nd. Ensure open communication exists between all areas within the sales office.  \ne. Carry out special projects relating to the enquiry team and sales office and as required by the Meeting and Events Manager or Head of Sales and Marketing.  \nf. Attend all relevant meetings relating to imago sales team where applicable  \ng. Assist with the development of standards and procedures within the enquiry office to ensure customer needs and relationships are serviced efficiently and meet with business objectives.  \nh. Ensure all policy, standards and procedures are effectively communicated and adhered to by the team.  \ni. Ensure all enquiries are responded to within the timeframes outlined within the standard operating procedures.  \nj. Process incoming enquiries, converting into contracted bookings and when required coordinating course requirements for all event types.  \nk. Conduct on site show rounds with prospective customers, introducing clients to our services and facilities and proactively converting to contracted business.  \nl. Ensure kinetics is used effectively, keeping up to date with development introduced and to be aware of opportunities for further improvement.  \nm. Assist the Meeting and Events Manager with the operation of Kinetics, ensuring all faults, upgrades and changes are recorded, communicated and effectively implemented.  \nn. Ensure the enquiry team have a good working relationship with the Business Development Team and provide the necessary support to successfully manage and develop all business leads.  \no. Ensure accuracy and attention to detail is applied to all events through quality auditing, correspondence checks, effective chase systems, guaranteed bookings and implementation of the company’s credit policy.  \np. Supervise the team ensuring the cancellation policies are adhered to and complaints are effectively managed.  \nq. Implement and perform day to day control of a quality auditing system reviewing yield management and rate decisions  \nr. Monitor turndowns on a daily basis ensuring the correct yield management decisions have been made  \ns. Track conversion levels, ensure we have a strong control of the availability diary and that enquiries/bookings are turned around efficiently to ensure the diary does not contain any ‘blockers’  \nt. To take an active role in the revenue management meetings, accurately reporting on enquiry and business conversion activity.  \nu. To ensure all members of the enquiry team have a thorough understanding sales targets and the forecast.  \nv. All staff have a statutory responsibility to take reasonable care of themselves, others and the environment and to prevent harm by their acts or omissions. All staff are therefore required to adhere to imago’s Health, Safety and Environmental Policies and Procedures.  \nw. To undertake such other duties as may be reasonably requested and that are commensurate with the nature and level of the post.  \n3. Points to note  \na. All duties must be carried out in a manner that supports imago’s commitment to equality and diversity.  \nb. The post holder may be required to work outside of normal contracted hours if necessitated by the exigencies of the business.  \nc. T","cbCaicKvw2gTIU8g","https://ap.wps.com/l/cbCaicKvw2gTIU8g","pdf",59232,"English","# Job Description\n## Job purpose\n## Job duties\n## Points to note\n## Person Specification","[{\"question\":\"What is the primary purpose of the Sales Office Team Leader – Enquiry Office role?\",\"answer\":\"It supervises the enquiry office and events diary daily in line with business strategy, and manages enquiries from response through proposals, follow-up, and conversion into contracted bookings.\"},{\"question\":\"What are the key duties related to events and sales conversion?\",\"answer\":\"The role processes incoming enquiries, coordinates course requirements when needed, conducts on-site show rounds, and supports meeting and events operations to convert prospects into contracted business.\"},{\"question\":\"What compliance and people-management responsibilities are included?\",\"answer\":\"It ensures adherence to policies, standards, and procedures, manages staffing levels, supports team training and development via 1:1s and annual reviews, and handles cancellations, complaints, and required health, safety, and environmental responsibilities.\"}]","Sales Office Team Leader – Enquiry Office - Job Description & Person Specification | PDF",1789333440]