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|\n| Working Hours | 40 Hours per week 8am – 5pm Mon-Fri |\n| Reports to | Engineering Division Manager |\n| Job Purpose statement | Responsible for providing excellent customer service and working to company standards at all times. |\n|  |  |\n| Key Responsibilities & Accountabilities: |  |\n| Responsible For:\u003Cbr>• Handling inbound sales enquiries on the telephone and via e-mail which involves checking stock levels and pricing using Profit Plus Software\u003Cbr>• Processing sales orders using Profit Plus Software\u003Cbr>• Dealing with customer queries and complaints, obtaining technical information regarding products where required and general customer service\u003Cbr>• Responding to customer enquiries on the phone or via e-mail or via web based sourcing tool Sourcing items from other suppliers when required\u003Cbr>▪ Maintaining high standards of administration and customer service to achieve maximum profitability & service level\u003Cbr>• To positively promote the company and its products and services and ensure that a professional image is provided at all times to customers and colleagues\u003Cbr>• To undertake, when requested by your Manager or Company Directors, additional reasonable tasks and responsibilities not outlined above in order to support the success and continuing performance of the department and company\u003Cbr>• To abide by the company’s confidentiality agreement when carrying out all tasks as part of this role |  |\n| Essential Skills/Competencies/Experience/Qualifications Required: |  |\n| Key Skills Required:\u003Cbr>• Experience in Sales is preferred\u003Cbr>• The ability to work under pressure in a busy fast paced environment\u003Cbr>• Ability to organise, prioritise, multitask, be flexible and meet deadlines\u003Cbr>• Negotiating skills\u003Cbr>• Willingness to learn and be flexible in their working arrangements\u003Cbr>• An interest in engineering & related products\u003Cbr>• Enthusiastic, driven and sales orientated\u003Cbr>• Excellent communication skills, telephone manner and technique as well as good interpersonal skills\u003Cbr>• Effective numeracy, literacy and word processing skills\u003Cbr>• Ability to work well with others and a team player\u003Cbr>• Commercial awareness i.e. good understanding of sales procedures, net & gross profit as well as purchasing costs & procedures\u003Cbr>• The ability to handle confidential information in the appropriate manner |  |\n\n\n| Knowledge Required:\u003Cbr>• Good ICT skills including working knowledge and experience of sales software\u003Cbr>• Good working knowledge of Microsoft Excel and Outlook and Microsoft OneNote\u003Cbr>• General knowledge health and safety procedures Experience (and/or) Qualifications Required:\u003Cbr>• Standard grades in English and Maths as a minimum |  |\n| --- | --- |\n| • |  |\n|  |  |\n| Policies/Procedures\u003Cbr>I confirm that I am aware of the Companies Quality, H&S and Environmental Policies and that I fully\u003Cbr>understand their content and my personal responsibilities and accountabilities in relation to these policies.\u003Cbr>I am also aware that the Company is duty bound to ensure that I work in a safe environment and if this is compromised, I have the right to invoke the Refusal to Work Procedure. |  |\n| Signed by Manager: | Date: |\n| Signed by Employee: | Date: |\n| Name in capitals: |  |","cbCaipEYZJHWVIDP","https://ap.wps.com/l/cbCaipEYZJHWVIDP","pdf",138044,"English","# Job Title & Location\n## Working Hours & Reporting Line\n# Job Purpose\n## Key Responsibilities & Accountabilities\n## Essential Skills, Competencies, Experience & Qualifications\n## Knowledge & Required Qualifications\n# Policies/Procedures & Sign-off","[{\"question\":\"What is the main purpose of the Sales Advisor role?\",\"answer\":\"Provide excellent customer service while working to company standards at all times.\"},{\"question\":\"Which tools or systems are used for sales enquiries and order processing?\",\"answer\":\"Profit Plus Software is used to check stock levels and pricing and to process sales orders.\"},{\"question\":\"What skills and experience are required for this position?\",\"answer\":\"Communication skills, numeracy and ICT capability are essential, along with the ability to work under pressure, organize priorities, negotiate, and handle confidential information appropriately.\"}]","Sales Advisor - Job Description | PDF",1789324772]