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The report argues that residents should be treated as the purpose of care rather than a task to be managed, while contrasting “safe” services with the risk of becoming “soulless.” Contributions from nursing home operators, clinicians, academics, policymakers, and community care workers support the analysis and the call for a refreshed narrative.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":51,"@type":70,"position":76},"https://docshare.wps.com/template/general/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/safe-but-soulless-nursing-homes-need-a-new-narrative/565577/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/safe-but-soulless-nursing-homes-need-a-new-narrative/565577.png","ImageObject",442,249,{"name":88,"@type":89},"Alex Sinclair","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-29","2026-10-13",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",8,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is the central argument of the report?","Question",{"text":109,"@type":110},"The report contends that nursing homes should not become merely “safe” in a technical sense, but must avoid being “soulless” by re-centering care around residents as the purpose of the work.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How does the report frame residents in relation to caregivers?",{"text":114,"@type":110},"It presents residents as the most important people in the home—neither dependent in a one-way way nor an interruption, but the reason care exists and the opportunity caregivers have to serve.",{"name":116,"@type":107,"acceptedAnswer":117},"Who contributed to the report?",{"text":118,"@type":110},"The acknowledgements thank more than 50 nursing home operators, doctors, academics, policymakers, community care workers, and family members, along with named leaders from nursing homes and related sectors.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},565577,1792095789,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":50,"category_name":51,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":136,"language":137,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":61,"update_tm":141,"read_time":142},1099523882182,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","A resident is the most important person in our home, He is not dependent on us, We are dependent on him.  \nHe is not an interruption to our work, He is the purpose of it.  \nWe are not doing him a favour by serving him, He is doing us a favour by giving us the opportunity to do so.  \n-A poster at a Singapore nursing home  \nSafe but SoulleSS  \nN u r s i n g H o m e s N e e d a N e w N a r r a t i v e  \nRadha basu  \nlien foundation and Khoo Chwee Neo foundation  \nSafe but soulless: Nursing homes need a new narrative  \nCopyright © Lien Foundation, Khoo Chwee Neo Foundation and Radha Basu 2016  \nAlthough care has been taken to ensure the accuracy and reliability of the information provided in this report, the publishers and author do not give any warranty therefor. Public information and industry and statistical data are from sources that are deemed to be reliable. But the publishers and author make no representation as to their accuracy or completeness and have accepted the information without further verification. The publishers and author shall not be responsible for changes in market conditions or laws or regulations nor obliged to revise this report to reflect changes, events or conditions which occur subsequent to the writing of this report. The publishers and author also disclaim any liability to any party for any loss, damage, or any actions taken or decisions made as a consequence of the information, advice or recommendations in the report.  \nNational Library Board, Singapore Cataloguing in Publication Data  \nName(s): Basu, Radha.  \nTitle: Safe but soulless : nursing homes need a new narrative / by Radha Basu.  \nDescription: [Singapore] : Lien Foundation and Khoo Chwee Neo Foundation,[2016]  \nIdentifier(s): OCN 957709773 | ISBN 978-981-11-0817-4  \nSubject(s): LCSH: Nursing homes--Singapore. | Nursing home care--Singapore. | Nursing home patients--Singapore. | Long-term care of the sick--Singapore.  \nClassification: DDC 362. 16095957--dc23  \nISBN: 978-981-11-0817-4 (hardcover edition)  \nISBN: 978-981-11-0818-1 (digitised version)  \n[www.safebutsoulless.sg](www.safebutsoulless.sg)  \naCKNowledgemeNtS  \nThis report would not have been possible without the generous time and candid insights provided by more than 50 nursing home operators, doctors, academics, policymakers, community care workers and family members of residents.  \nThe Lien Foundation and Khoo Chwee Neo Foundation would like to thank the following people for their contributions in advancing the discourse on this important issue:  \nVoluntary Welfare Organisation Nursing Homes  \nMr R Ambalavanan, Head of Nursing, Sree Narayana Mission Home for the Aged Sick Ms Winnie Chan, Executive Director, St Andrew’s Nursing Home  \nMr Chua Song Khim, CEO, NTUC Health  \nMs Lai Foong Lian, Director (Nursing)/Head of Home, Jamiyah Nursing Home Ms Christina Loh, Director of Nursing, Man Fut Tong Nursing Home  \nMs Loh Shu Ching, CEO, Ren Ci Hospital/Nursing Home  \nMadam Low Mui Lang, Executive Director, The Salvation Army Peacehaven Nursing Home Dr Lina Ma, Deputy Executive Director, Lions Home for the Elders  \nMr KV Miyapan, CEO (till May 2016), Sree Narayana Mission Mr Damien Ooi, Administrator, Ren Ci Bukit Batok  \nDr Ow Chee Chung, CEO, Kwong Wai Shiu Hospital/Nursing Home Mr Michael Sim, Vice-Chairman, Board of Catholic Welfare Services  \nChoo, CEO, Apex Harmony Lodge Sister Geraldine Tan, Executive Director, St Joseph’s Home  \nMr Michael Tay, CEO, All Saints Home  \nPrivate Nursing Homes  \nMr John Ho, Chief Operating Officer, Lentor Group  \nMr Frankie Ker, Director, Spring Valley Homecare, Johor Bahru, Malaysia Dr Khoo Chow Huat, CEO (till April 2016), Orange Valley  \nMr Jonathan Koh, CEO, The Lentor Residence  \nDr Joseph Lee, Co-Founder, Good Shepherd Loft/St Bernadette Lifestyle Village Mr Kelvin Ng, General Manager, Pacific Healthcare Holdings  \nMr Ong Chu Poh, Executive Chairman/Founder ECON Healthcare Ms Ong Hui Ming, Executive Director, ECON Healthcare Mr Andrew Soo, Direct","cbCaikNdoAgtrg0p","https://ap.wps.com/l/cbCaikNdoAgtrg0p","pdf",2361437,138,"English","# Introduction\n## Care as Purpose, Not Interruption\n## A Call for a New Narrative\n# Acknowledgements\n## Nursing Home Operators, Doctors, and Policy Stakeholders\n## Academics and Other Contributors","[{\"question\":\"What is the central argument of the report?\",\"answer\":\"The report contends that nursing homes should not become merely “safe” in a technical sense, but must avoid being “soulless” by re-centering care around residents as the purpose of the work.\"},{\"question\":\"How does the report frame residents in relation to caregivers?\",\"answer\":\"It presents residents as the most important people in the home—neither dependent in a one-way way nor an interruption, but the reason care exists and the opportunity caregivers have to serve.\"},{\"question\":\"Who contributed to the report?\",\"answer\":\"The acknowledgements thank more than 50 nursing home operators, doctors, academics, policymakers, community care workers, and family members, along with named leaders from nursing homes and related sectors.\"}]","Safe but soulless - Nursing homes need a new narrative | PDF",1791856271,48]