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The same infrastructure supports security and support operations for all SaaS customers, and the company retains intellectual property rights to the service.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"What is Model N’s approach to limitation of liability?",{"text":68,"@type":64},"Model N includes a liability structure in standard pricing, including a 1x annual fee cap and a 2x “super cap” for damages tied to confidentiality, privacy, or security obligations. It also provides uncapped liability for intellectual property indemnity and for breaches from gross negligence or willful misconduct, and it does not accept liability for indirect damages.",{"name":70,"@type":61,"acceptedAnswer":71},"Does Model N offer an SLA?",{"text":72,"@type":64},"Yes. Model N offers a Service Level Agreement so customers know its commitments, and it cannot be modified on a customer-by-customer basis. In addition to Standard Support, Model N offers Enhanced and Premium SLA support tiers that customers may purchase for additional fees.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},282114,1790549891,{"code":4,"msg":82,"data":83},"success",[84,88,93,98,103,108,113,117,122],{"id":55,"doc_module":22,"doc_module_name":25,"category_name":85,"show_sort_weight":86,"slug":87},"Presentations",90,"presentations",{"id":89,"doc_module":22,"doc_module_name":25,"category_name":90,"show_sort_weight":91,"slug":92},12,"Resumes",80,"resumes",{"id":94,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},14,"Invoices",70,"invoices",{"id":99,"doc_module":22,"doc_module_name":25,"category_name":100,"show_sort_weight":101,"slug":102},15,"Posters",60,"posters",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":106,"slug":107},16,"Social Media",50,"social-media",{"id":109,"doc_module":22,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},17,"Forms",40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":115,"slug":116},18,30,"letters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},21,"Paper Templates",5,"papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":82,"data":127},{"doc_id":79,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":114,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":30,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":139,"read_time":22},2336478951081,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","SAAS AGREEMENT  \nFREQUENTLY ASKED QUESTIONS  \nModel N very much looks forward to partnering with our customers, and we are 100% committed to customer success. Having a smooth and efficient contracting process will ensure a positive first step to the partnership. These FAQs address common questions regarding our offerings and certain aspects of our business model relevant to contractual terms and conditions. These FAQs are for informational purposes only, and we hope you find them helpful as you review Model N contract documents.  \nWhat is the Model N offering?  \nOur Software-as-a-Service solutions (“Service”) are accessed via the internet and are delivered using a genuine one-to-many business model, unlike certain other providers that may offer more bespoke solutions. This means that we provide our Service on the same operational infrastructure using the same security and support operations for all ofour SaaS customers. Our one-to-many business model enables us to operate at scale and allows for a more cost-effective delivery of our solutions, which reflect over 20 years of research and development. When we implement our Service, we are not “work for hire,” and therefore we retain all intellectual property rights to the Service.  \nWhy is it better to use Model N’s SaaS Agreement template?  \nWe have gone to great lengths to create an agreement template that accurately reflects the way we operate our business and a contracting process that is customer-friendly in order to reduce the amount of time and effort needed to finalize agreements. We have taken our customers’ common requests and objections and addressed them in our template agreement to pro-actively resolve concerns. We believe that using our template is better for our customers because doing so will avoid lengthy and unnecessary negotiations of terms that are inapplicable or misaligned with the way we, Model N, operate our business and deliver our Service. Our agreement template has been specifically developed to reflect Model N’s one-to-many business model and our underlying technical and operational processes. Consequently, unlike providers of more bespoke solutions, Model N has limited flexibility to amend these terms. If after reviewing our SaaS agreement, you still have questions about our terms or business model, we would be happy to discuss.  \nWe understand some customers may have a desire to contract using their template agreement. But all providers are different and operate differently. Customer templates that aim to address such a wide variety of businesses and operating models typically fall well short and are not better aligned with how we, Model N, conduct our business than Model N’s own agreement template. Use of customer templates will require a substantial rewrite of most of the document, and therefore we feel strongly that using Model N’s agreement template is the better, more efficient path forward.  \nWhat is Model N’s approach to limitation of liability?  \nWe understand that our customers are concerned with potential breaches of the agreement and that some breaches are more damaging than others. Therefore, included in Model N’s standard pricing is a liability structure that demonstrates to our customers that we understand these concerns and take them very seriously. As a result, in addition to a standard “cap” on liability of 1x the annual fee, we also provide a“super cap” of 2x the annual fee for damages arising from Model N’s breaches of its confidentiality, privacy or security obligations, and uncapped liability for our intellectual property indemnity and for breaches arising out of our gross negligence or willful misconduct. We believe this structure is on the leading end of market practice among SaaS providers and allows us to underwrite our customers’ risk to a meaningful degree and still offer our solutions at a cost-effective price. In addition, consistent with widely accepted commercial practice, we do not accept liability for indirect damage","cbCais62rSoe7cFM","https://ap.wps.com/l/cbCais62rSoe7cFM","pdf",74804,"English","# SAAS Agreement - Frequently Asked Questions\n## What is the Model N offering?\n## Why is it better to use Model N’s SaaS Agreement template?\n## What is Model N’s approach to limitation of liability?\n## Does Model N offer an SLA?\n## How does Model N protect customer data?\n## Does Model N audit its security program?","[{\"question\":\"What is the Model N offering?\",\"answer\":\"Model N provides Software-as-a-Service accessed via the internet using a one-to-many business model. The same infrastructure supports security and support operations for all SaaS customers, and the company retains intellectual property rights to the service.\"},{\"question\":\"What is Model N’s approach to limitation of liability?\",\"answer\":\"Model N includes a liability structure in standard pricing, including a 1x annual fee cap and a 2x “super cap” for damages tied to confidentiality, privacy, or security obligations. It also provides uncapped liability for intellectual property indemnity and for breaches from gross negligence or willful misconduct, and it does not accept liability for indirect damages.\"},{\"question\":\"Does Model N offer an SLA?\",\"answer\":\"Yes. Model N offers a Service Level Agreement so customers know its commitments, and it cannot be modified on a customer-by-customer basis. In addition to Standard Support, Model N offers Enhanced and Premium SLA support tiers that customers may purchase for additional fees.\"}]","SAAS Agreement - Frequently Asked Questions - August 2020 | PDF",1789570267]