[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-detail-262815-en":53,"doc-seo-262815-105":75},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":5,"data":54},{"doc_id":55,"user_id":56,"nickname":57,"user_avatar":58,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":60,"doc_content":61,"file_id":62,"file_url":63,"file_type":64,"file_size":65,"view_count":8,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":66,"language":67,"language_code":68,"site_id":69,"html_lang":68,"table_of_contents":70,"faqs":71,"seo_title":72,"seo_description":60,"update_tm":73,"read_time":74},262815,1374391974564,"Clementine","https://ap-avatar.wpscdn.com/avatar/14000253aa45c000a9e?x-image-process=image/resize,m_fixed,w_180,h_180&k=1779874745381141002","Royal Hospital Chelsea - Assistant Visitor Experience Manager Job Description - 13 September 2025","Assistant Visitor Experience Manager role at Royal Hospital Chelsea focused on delivering an outstanding, safe visitor experience at the Soane Stable Yard. The position supports day-to-day duty management of tour operations, helps run Chelsea Pensioner-led tours and outreach, and maintains high standards for customer service and site presentation across public-facing facilities. Responsibilities include duty-cover oversight, staffing coordination with In Pensioners and volunteers, ticketing schedule creation, group booking administration, incident response, and supporting private events and future programme development.","Royal Hospital Chelsea – Job Description  \nJob Title: Assistant Visitor Experience Manager  \nJob Description Date: 13th September 2025.  \nDepartment/Team: Public Engagement Grade of Job:  \nJob Family: Notice Period: 6 weeks  \nContext  \nThe Royal Hospital Chelsea has launched an exciting new visitor experience at the refurbished Soane Stable Yard. Following a £3.2 million grant from the National Lottery Heritage Fund in autumn 2022, the Grade II* Stable Yard—originally designed by Sir John Soane—has been beautifully restored and adapted. The SSY now offers an enhanced visitor welcome and houses all public-facing facilities at the Chelsea Gate entrance of the site.  \nWithin the Centre, visitors can enjoy a café, a new shop, the RHC Post Office, and an outreach space. The SSY also features the brand new, state-of-the-art, interactive Chelsea Pensioner Museum, where guests explore the rich history of the Royal Hospital and the lives of the Chelsea Pensioners through the centuries.  \nWe are currently seeking an Assistant Visitor Experience Manager to help deliver an outstanding customer experience to everyone visiting the Soane Stable Yard. This is a fantastic opportunity for someone passionate about working in a heritage and visitor experience setting. The role involves supporting our busy programme of Chelsea Pensioner-led tours, maintaining high standards across the site, and ensuring every visitor enjoys a memorable experience.  \nRole Purpose  \nThe Assistant Visitor Experience Manager plays a vital role in the day-to-day duty management of the Soane Stable Yard, ensuring the smooth delivery of our tour operations programme and an exceptional experience for every visitor.  \nThis role is focused on maintaining high standards of customer service and site presentation, contributing to the welcoming and engaging atmosphere ofthe SSY. The successful candidate will be passionate about heritage and visitor engagement, with the ability to work collaboratively with internal teams, volunteers, and the public.  \nKey responsibilities include:  \n• Overseeing daily operations and acting as Duty Manager when rostered  \n• Supporting Chelsea Pensioner-led tours and outreach activities  \n• Driving excellence in customer service and site presentation  \n• Collaborating with colleagues across departments including Retail, Audience Engagement, Post Office, Catering, and Events  \nWe are looking for someone with proven Duty Management experience, a creative mindset, and a proactive approach to developing new visitor experiences while upholding the highest standards on site.  \nThis is a permanent part-time position (32 hours per week including lunch breaks), requiring regular weekend and occasional evening work. The current rota operates on a one weekend on, one weekend off basis.  \nA Disclosure and Barring Service (DBS) check may be required for this role.  \nThe Assistant Visitor Experience Manager reports to the Head of Visitor Experience and Public Programme and, when rostered as Duty Manager, oversees the volunteers supporting the SSY visitor experience. Please note that a Royal Hospital Chelsea Duty Officer will always be present on site and retain overall responsibility during these shifts.  \nPrinciple Accountabilities; Outcomes  \n• When rostered as Duty Manger, to be responsible for the delivery of a high quality and safe visitor experience within the SSY and for tour participants.  \n• When rostered as DM, ensure SSY operations are sufficiently staffed with support from In Pensioners and Volunteers. Personally, provide cover when required.  \n• Support and deputise for the Head of Visitor Experience and Public Programme as necessary.  \n• Create schedules for tour provision and ensure that availability is accurately loaded on to the ticketing platform.  \n• Be responsible for liaising with group tour bookers (military and civilian) and completing all necessary tour booking administration.  \n• Ensure the tours are sufficiently staffed with support fr","cbCaiqZkEJP0a7Fq","https://ap.wps.com/l/cbCaiqZkEJP0a7Fq","pdf",170285,4,"English","en",105,"# Context\n## Centre offer and visitor experience\n# Role Purpose\n## Customer service and engagement\n# Key responsibilities\n## Daily duty management and tours\n## Customer service, staffing, and reporting\n# Principle accountabilities; outcomes\n## Tour provision and ticketing administration\n## Events support and programme development\n## Safety, incidents, and site presentation\n# Leadership expectations","[{\"question\":\"What is the purpose of the Assistant Visitor Experience Manager role?\",\"answer\":\"It supports day-to-day duty management of the Soane Stable Yard to ensure smooth tour operations and an exceptional experience for every visitor, with a strong focus on customer service and site presentation.\"},{\"question\":\"What responsibilities are involved when rostered as Duty Manager?\",\"answer\":\"The role holder is responsible for delivering a high-quality and safe visitor experience, ensuring SSY operations are sufficiently staffed, personally providing cover when required, and responding to visitor feedback and complaints effectively.\"},{\"question\":\"What work pattern and eligibility checks apply to this position?\",\"answer\":\"It is a permanent part-time role (32 hours per week including lunch breaks) with regular weekend work and occasional evening work; a DBS check may be required.\"}]","Royal Hospital Chelsea - Assistant Visitor Experience Manager Job Description - 13 September 2025 | PDF",1789365000,2,{"code":4,"msg":76,"data":77},"ok",{"site_id":69,"language":68,"slug":78,"title":59,"keywords":79,"description":60,"schema_data":80,"social_meta":134,"head_meta":136,"extra_data":138,"updated_unix":73},"royal-hospital-chelsea-assistant-visitor-experience-manager-job-description-13-september-2025","",{"@graph":81,"@context":133},[82,96,116],{"@type":83,"itemListElement":84},"BreadcrumbList",[85,89,91,94],{"item":86,"name":87,"@type":88,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":90,"name":10,"@type":88,"position":74},"https://docshare.wps.com/template/",{"item":92,"name":41,"@type":88,"position":93},"https://docshare.wps.com/template/letters/",3,{"item":95,"name":59,"@type":88,"position":66},"https://docshare.wps.com/template/royal-hospital-chelsea-assistant-visitor-experience-manager-job-description-13-september-2025/262815/",{"url":95,"name":59,"@type":97,"image":98,"author":103,"headline":59,"publisher":105,"fileFormat":108,"inLanguage":68,"description":60,"dateModified":109,"datePublished":110,"encodingFormat":108,"isAccessibleForFree":111,"interactionStatistic":112},"DigitalDocument",{"url":99,"@type":100,"width":101,"height":102},"https://docshare.wps.com/thumbnails/royal-hospital-chelsea-assistant-visitor-experience-manager-job-description-13-september-2025/262815.png","ImageObject",442,249,{"name":57,"@type":104},"Person",{"url":86,"name":106,"@type":107},"DocShare","Organization","application/pdf","2026-11-01","2026-09-14",true,{"@type":113,"interactionType":114,"userInteractionCount":8},"InteractionCounter",{"@type":115},"ViewAction",{"@type":117,"mainEntity":118},"FAQPage",[119,125,129],{"name":120,"@type":121,"acceptedAnswer":122},"What is the purpose of the Assistant Visitor Experience Manager role?","Question",{"text":123,"@type":124},"It supports day-to-day duty management of the Soane Stable Yard to ensure smooth tour operations and an exceptional experience for every visitor, with a strong focus on customer service and site presentation.","Answer",{"name":126,"@type":121,"acceptedAnswer":127},"What responsibilities are involved when rostered as Duty Manager?",{"text":128,"@type":124},"The role holder is responsible for delivering a high-quality and safe visitor experience, ensuring SSY operations are sufficiently staffed, personally providing cover when required, and responding to visitor feedback and complaints effectively.",{"name":130,"@type":121,"acceptedAnswer":131},"What work pattern and eligibility checks apply to this position?",{"text":132,"@type":124},"It is a permanent part-time role (32 hours per week including lunch breaks) with regular weekend work and occasional evening work; a DBS check may be required.","https://schema.org",{"og:url":95,"og:type":135,"og:title":59,"og:site_name":106,"og:description":60},"article",{"robots":137,"canonical":95},"index,follow",{"doc_id":55,"site_id":69}]