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The program revisits RCA shortcomings from a prior cycle and introduces an integrated, comprehensive approach. It trains participants to perform Why Reality Charting, Ishikawa Diagramming, Multivoting, and Importance-Difficulty Matrix work, then identify and prioritize root causes. 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Root cause analysis is described as a structured process to define the problem, understand causal mechanisms, and identify the root cause.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Why does the initiative take a fresh look at RCA?",{"text":113,"@type":109},"The document notes that the earlier RCA process during the previous Closing Skills Gaps cycle was not comprehensive enough and was not conducted consistently. Therefore, it uses a new integrated and comprehensive approach.",{"name":115,"@type":106,"acceptedAnswer":116},"Which steps and techniques are taught for identifying and prioritizing root causes?",{"text":117,"@type":109},"Participants learn Why Reality Charting and Ishikawa Diagramming for root cause identification, then use Multivoting and the Importance-Difficulty Matrix for prioritization. The process is applied in a case study to inform where solutions might be found.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},242792,1789194890,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":50,"category_name":51,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":73,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":125,"read_time":140},2336478487870,"https://ap-avatar.wpscdn.com/davatar_085a072bc5b1113ac321206ff7593b45","Root Cause Analysis  \nClosing Skill Gaps Initiative  \nTopics  \n• Objectives  \n• Root Cause Analysis Overview  \n• Brainstorming  \n• Root Cause Identification  \n– Why Reality Charting  \n– Ishikawa Diagramming  \n• Prioritization  \n– Multivoting  \n– Importance-Difficulty Matrix  \n• Next Steps  \nObjectives  \n• Learn and apply in a case study the concepts and techniques of  \n– Why Reality Charting  \n– Ishikawa Diagramming  \n– Multivoting  \n– Importance-Difficulty Matrix  \n• Be prepared to  \n– Select a root cause analysis (RCA) process by May 13, 2015  \n– Complete the RCA for your selected mission-critical occupations (MCOs) by July 15, 2016  \nThe Most Interesting Dog in the World  \nArch Enemies  \nRoot Cause Analysis Overview  \nFresh Look at RCA  \n• Although an RCA process was introduced during the previous Closing Skills Gaps cycle, in hindsight, it was not comprehensive enough and was not conducted consistently  \n• Therefore, we are taking a fresh look as well as an integrated and comprehensive approach to RCA  \n• A new RCA should be conducted even if there may have been a  \npreviously conducted analysis, because  \n– Circumstances, people, and skill needs may have changed  \n– It may not have looked into all areas for which an MCO was selected for this current effort  \nPurpose  \n• The purpose of any root cause analysis is to find effective solutions to problems such that they do not reoccur  \n• RCA “is a process of analysis to define the problem, understand the causal mechanism underlying transition from desirable to undesirable condition, and to identify the root cause of the problem in order to keep the problem from recurring by using a structured procedure ”  \nOkes, D., Improve your root cause analysis. Manufacturing Engineering, 2005.  \nAn Investigative Approach  \n• RCA is to be an investigative, data-driven approach to determine the foundation of problems and consequently inform where solutions might be found  \n• An investigative, data driven approach will include:  \n– Sources (quantitative and qualitative data)  \n– Intermediate findings (answers that lead to additional questions)  \n– Findings (conclusions)  \n• Research is the essential element, not intuition or “gut-feeling”  \nDigging Deep  \n• We really have to dig deep to find most roots  \n• They usually are not the most immediate, obvious, or proximate causes  \n• Often, they are three, four, or five layers down into the system  \n• This will require time, carefully selected RCA members, thoughtful input, and executive commitment and support","cbCaiaNEBzsJ0jqK","https://ap.wps.com/l/cbCaiaNEBzsJ0jqK","pdf",1695258,56,"English","# Objectives\n# Root Cause Analysis Overview\n## Fresh Look at RCA\n## Purpose\n# An Investigative Approach\n# Digging Deep\n# Brainstorming and Root Cause Identification\n## Why Reality Charting\n## Ishikawa Diagramming\n# Prioritization\n## Multivoting\n## Importance-Difficulty Matrix\n# Next Steps","[{\"question\":\"What is the goal of a root cause analysis in this initiative?\",\"answer\":\"The goal is to find effective solutions to problems so they do not recur. Root cause analysis is described as a structured process to define the problem, understand causal mechanisms, and identify the root cause.\"},{\"question\":\"Why does the initiative take a fresh look at RCA?\",\"answer\":\"The document notes that the earlier RCA process during the previous Closing Skills Gaps cycle was not comprehensive enough and was not conducted consistently. Therefore, it uses a new integrated and comprehensive approach.\"},{\"question\":\"Which steps and techniques are taught for identifying and prioritizing root causes?\",\"answer\":\"Participants learn Why Reality Charting and Ishikawa Diagramming for root cause identification, then use Multivoting and the Importance-Difficulty Matrix for prioritization. The process is applied in a case study to inform where solutions might be found.\"}]","Root Cause Analysis - Closing Skill Gaps Initiative | PDF",20]