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It covers the genesis of releases, sources of feedback (internal and customer), enhancement request processes, and governance forums such as Customer Advisory Board, product councils, NPS surveys, and sprint demos. The roadmap details release communication channels including virtual user conferences, email notifications, community release notes, and training materials, and provides a 2019 outlook with planned feature pack and major release timing. 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Enhancement request workflows and status follow-ups support the process.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What are the main communication methods used to share roadmap and release updates?",{"text":114,"@type":110},"Updates are shared via virtual user conferences, email notifications, community release notes, and product help and training materials. The roadmap also includes business updates and roadmap/coming release communications.",{"name":116,"@type":107,"acceptedAnswer":117},"What release timing information does the roadmap provide for 2019?",{"text":118,"@type":110},"It includes a roadmap release schedule showing Monthly Feature Pack release weeks and a Major Release seasonal framework (Winter, Spring, Summer). It also lists important dates such as the Winter major release and virtual user conference timing.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},247436,1791730056,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":136,"language":137,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":61,"update_tm":141,"read_time":142},549758146520,"https://ap-avatar.wpscdn.com/avatar/80002397d8c0411e94?_k=1775819394049821470","Product Roadmap  \nChristy DeBernardi & Karen Letendre  \nWelcome & Introductions  \nAgenda  \n+ Upland Roadmap Overview  \n• Designing A Customer Driven Roadmap  \n• Roadmap Communications  \n+ RO Roadmap  \n• Dive into Key Themes  \n– Winter Release 2018  \n– A Look Ahead into 2019  \n+ We Want to Hear from You – Where to Share?  \nGenesis of a Release  \nCustomerFeedback  \nInternal  \nFeedback  \nProduct  \nInnovation  \nDomainExpertise  \nMarketTrends  \n+ EnhancementRequests+ Customer  \nCommunity+ Customer AdvisoryBoard (CAB)  \n+ NPS Surveys  \n+ Product Councils+ Sprint Demos  \n+ Product  \nFoundations+ CustomerDrivenInnovation  \n+ Deep industryknowledge  \n+ Hands-onexperiencetuning solutionfor specificuse-cases  \n+ Monitor industrytrends and futures  \n+ Connections withanalysts, marketinfluencers andindustry partners  \nRelease  \n4  \nCompany Confidential  \n© 2018 Upland Software, Inc.  \nProduct Design & Collaboration Opportunities  \n1  \n• Enhancement Requirements Discussions  \n• Design focus groups  \n2  \n• Design Validation Feedback Sessions  \n3  \n• Pre-Major Release Beta Programs  \n5  \nCompany Confidential  \n© 2018 Upland Software, Inc.  \nRelease Communication  \n+ Virtual User Conferences  \n• Business Updates  \n• Roadmap & Coming Release Updates  \n+ Marketing Communications and Release Documentation  \n• Email Notifications  \n• Community Release Notes  \n• Product Help and Training Materials  \n+ Enhancement Request Reviews  \n• Status of Enhancements  \n• Requirements Follow-up Discussions  \n6  \nCompany Confidential  \n© 2018 Upland Software, Inc.  \nDisclaimer  \nThe information contained herein is intended to outline general product directionand should not be relied upon in making purchasing decisions. The content is forinformational purposes only and may not be incorporated into any contract. Theinformation presented is not a commitment, promise, or legal obligation to deliverany material, code or functionality.  \nAny references to the development, release, and timing of any features orfunctionality described for these products remains at Upland’s sole discretion.Product capabilities, timeframes and features are subject to change and shouldnot be viewed as commitments.  \n7  \nCompany Confidential  \n© 2018 Upland Software, Inc.  \nRO Roadmap  \nRoadmap Release Schedule  \nA Look into 2019  \n\n| Release   | Nov   | Dec   | Jan   | Feb   | Mar   | Apr   | May   | Jun   | July   | Aug   |\n| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |\n| Monthly FeaturePack   | 12/28   | 1/25   | 2/22   | 3/29   | 4/26   | 5/31   | 6/28   | 7/26   | 8/30   |  |\n| Major Release   | Winter   | Spring   |  | Summer   |  |  |  |  |  |  |\n\n\n|  Week of Release   | Release Email Communication   |\n| --- | --- |\n\n\n|  Last Friday of Each Month   | Feature Pack Release   |\n| --- | --- |\n\n9  \nCompany Confidential  \n© 2018 Upland Software, Inc.  \nImportant Roadmap Dates  \n\n|  Week of Nov 26   | Release Email Communication   |\n| --- | --- |\n\n\n|  November 30   | Winter Major Release   |\n| --- | --- |\n\n\n|  December 13   | Virtual User Conference   |\n| --- | --- |\n\n\n|  November 2018   | Christy’s 12-Year RO Anniversary   |\n| --- | --- |\n\n10  \nCompany Confidential  \n© 2018 Upland Software, Inc.","cbCaiqakJZvfNAjy","https://ap.wps.com/l/cbCaiqakJZvfNAjy","pdf",2611840,62,"English","# Upland Roadmap Overview\n## Designing A Customer Driven Roadmap\n## Roadmap Communications\n# RO Roadmap\n## Dive into Key Themes\n## Winter Release 2018\n## A Look Ahead into 2019\n# Genesis of a Release\n## CustomerFeedback\n## EnhancementRequests\n## Customer Advisory Board (CAB)\n## NPS Surveys and Product Councils\n## Sprint Demos and Product Foundations\n# Product Design & Collaboration Opportunities\n## Enhancement Requirements Discussions\n## Design focus groups\n## Design Validation Feedback Sessions\n## Pre-Major Release Beta Programs\n# Release Communication\n## Virtual User Conferences\n## Marketing Communications and Release Documentation\n## Enhancement Request Reviews\n# RO Roadmap\n## Roadmap Release Schedule\n## Important Roadmap Dates\n# Disclaimer","[{\"question\":\"How does the roadmap incorporate customer input into product releases?\",\"answer\":\"It collects feedback through customer feedback channels, Customer Advisory Board (CAB), NPS surveys, product councils, and sprint demos, then uses domain expertise and market trends to shape innovation. Enhancement request workflows and status follow-ups support the process.\"},{\"question\":\"What are the main communication methods used to share roadmap and release updates?\",\"answer\":\"Updates are shared via virtual user conferences, email notifications, community release notes, and product help and training materials. The roadmap also includes business updates and roadmap/coming release communications.\"},{\"question\":\"What release timing information does the roadmap provide for 2019?\",\"answer\":\"It includes a roadmap release schedule showing Monthly Feature Pack release weeks and a Major Release seasonal framework (Winter, Spring, Summer). It also lists important dates such as the Winter major release and virtual user conference timing.\"}]","RO Product Roadmap - Customer Version - Release Schedule and Communications | PDF",1789241709,22]