[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-288666-105":3,"detail-sidebar-cat-1-en-105":80,"doc-detail-288666-en":126},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":73,"head_meta":75,"extra_data":77,"updated_unix":79},105,"en","rma_instructions_2026","RMA_Instructions_2026","","RMA instructions explain how to obtain a Return Material Authorization to track and process device service requests, including evaluation, repair, calibration, investigation, modification, warranty review, decontamination handling, and required acknowledgements. The workflow covers logging into the Endress.com account, submitting a Return Order Request, adding device assets, and selecting the correct service type. It also lists shipping and packaging guidance, troubleshooting calls, checklists to avoid delays, service-location rules for different technologies, and key fee elements such as evaluation, repair, calibration, final function tests, and destructive failure analysis.",{"@graph":14,"@context":72},[15,34,55],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/letters/","Letters",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/rma_instructions_2026/288666/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/rma_instructions_2026/288666.png","ImageObject",442,249,{"name":42,"@type":43},"Evangeline","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-09-22","2026-09-17",true,{"@type":52,"interactionType":53,"userInteractionCount":26},"InteractionCounter",{"@type":54},"ViewAction",{"@type":56,"mainEntity":57},"FAQPage",[58,64,68],{"name":59,"@type":60,"acceptedAnswer":61},"When is an RMA required for device service?","Question",{"text":62,"@type":63},"An RMA is required when sending devices in for service to ensure proper tracking and handling and to streamline evaluation and repair.","Answer",{"name":65,"@type":60,"acceptedAnswer":66},"What should you do before submitting an RMA request?",{"text":67,"@type":63},"Call 888-ENDRESS for troubleshooting first, and if returning new or unused equipment, contact your local Sales Representative or call 888-ENDRESS before submitting.",{"name":69,"@type":60,"acceptedAnswer":70},"What decontamination steps are required for DOT/OSHA compliance?",{"text":71,"@type":63},"Complete the online decontamination form (or download and submit the Decon Form) so the device is properly decontaminated, poses no health risk, and is authorized before arrival; incomplete or inaccurate information delays authorization.","https://schema.org",{"og:url":32,"og:type":74,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":76,"canonical":32},"index,follow",{"doc_id":78,"site_id":7},288666,1790040237,{"code":4,"msg":81,"data":82},"success",[83,88,93,98,103,108,113,117,122],{"id":84,"doc_module":22,"doc_module_name":25,"category_name":85,"show_sort_weight":86,"slug":87},11,"Presentations",90,"presentations",{"id":89,"doc_module":22,"doc_module_name":25,"category_name":90,"show_sort_weight":91,"slug":92},12,"Resumes",80,"resumes",{"id":94,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},14,"Invoices",70,"invoices",{"id":99,"doc_module":22,"doc_module_name":25,"category_name":100,"show_sort_weight":101,"slug":102},15,"Posters",60,"posters",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":106,"slug":107},16,"Social Media",50,"social-media",{"id":109,"doc_module":22,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},17,"Forms",40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":115,"slug":116},18,30,"letters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},21,"Paper Templates",5,"papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":81,"data":127},{"doc_id":78,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":114,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":26,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":135,"language":136,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":12,"update_tm":140,"read_time":30},13056703019662,"https://ap-avatar.wpscdn.com/avatar/be000253a8e92610077?_k=1778726343310543188","When sending devices in for service, an RMA (Return Material Authorization) is required to ensure proper tracking and handling. This helps streamline the evaluation and repair process and ensures timely service.  \nAccessing our Return Material Authorization (RMA) System and Submitting a Return Order Request  \n[1.](1. Navigate to Endress.com)[ Navigate to](1. Navigate to Endress.com)[ ](1. Navigate to Endress.com)[Endress.com](1. Navigate to Endress.com) ([www.endress.com](www.endress.com) )  \n2. Click on the person icon in the top right corner to “Login into your Account”  \n*Please be sure you are working in the USA (English) market region located above the Person Icon.  \nNote: (If you do not have an account, Click the “Register Now” link) Once you have completed the form you will have access to login immediately and the features of the account will be activated by our customer master team following review.  \n3. After logging in, you should see a Welcome page; towards the bottom of the page, click on\"Request Device Return”  \n4. You will then be redirected to the Workshop Service Return Request page.  \nWorkshop Service Return Request  \nRepair | Calibration | Investigation | Modification  \nBefore you proceed  \n1. Need troubleshooting? Call 888-ENDRESS (363-7377) first; many issues can be resolved without a return.  \n2. Returning new or unused equipment? Contact your local Sales Representative or call 888-ENDRESS before submitting this request.  \nQuick checklist to avoid delays  \n• Ship the device complete, including accessories such as sensors, cables, displays, etc.  \n• Pack equipment securely to prevent shipping damage.  \n• Provide a Purchase Order (PO) when required.  \nDevice Family Evaluation Fee  \nEvaluation Only (F,L,P,T,LA)  \nEvaluation Only (OA)  \nDevice Family  \nFlow (F)  \nLevel (L)  \nPressure (P)  \nTemperature (T)  \nLiquid Analysis (LA)  \nOptical Analysis (OA)  \nDevice Family  \nAll  \nDevice Family  \nAll  \nReturn freight: Quoted pricing includes return freight back to the customer  \n$375  \n$1200(TDLAS) / $3672(RAMAN)  \nRepair Fee  \n$1,800 + Final Function Test  \n$900; NO Final Function Test performed $900 + Final Function Test  \n$600 + Final Function Test  \nReviewed by Service Coordination  \nReviewed by Service Coordination  \nCalibration Fee  \nBased on Customer Request  \n* Certain flow and density calibrations cannot be performed in the U.S. due to service and equipment limitations and must be sent to our Production Center in Europe, including specific Gas Flow, Thermal Mass, and Promass configurations, as well as applications requiring accredited certificates, or corrected volume-flow calibration.  \nDestructive Failure Analysis Fee  \n$2000/device  \nReturn for repair fixed-fee program  \nMost devices qualify for fixed-fee repair. Please provide a PO before shipping. If additional/extensive work is required, we will send an updated quote/change order for approval. If repair or replacement is approved, an amended PO is required before work begins. If declined, the evaluation fee will be billed to the PO on file. If no repairs are needed, only the eval fee plus final function test will be billed.  \nReturn for calibration  \nWe will quote calibration based on the requested specification. Please provide a PO before shipping.  \nLiquid analysis repairs / calibrations  \nService is handled through Anaheim, CA or Greenwood, IN. After your Return Order request is received, our coordination team will confirm the correct service location and send authorized return instructions.  \nOptical analysis repairs / calibrations  \nService is handled through Ann Arbor, MI for Raman Technology and Rancho Cucamonga, CA for TDLAS Technology. We will review your request, send any required forms, then complete final review and send approval and applicable quotes after completed forms are returned.  \nReturn for failure analysis / investigation  \nTypically performed at production centers. Investigation/reporting may add 6–8 weeks. The Investigation Che","cbCaiqimmQ798EAg","https://ap.wps.com/l/cbCaiqimmQ798EAg","pdf",650463,8,"English","# Accessing the RMA System\n## Logging in and submitting a Return Order Request\n## Selecting service types and next steps\n# Before You Proceed\n## Troubleshooting and contact guidance\n## Returning new or unused equipment\n# Quick Checklist to Avoid Delays\n## Shipping, packing, and purchase order requirements\n# Evaluation, Repair, Calibration, and Analysis Fees\n## Device family evaluation and return freight notes\n## Repair, calibration, and destructive failure analysis\n# Service Routing by Request Type\n## Liquid analysis, optical analysis, and failure analysis\n## Modification and warranty evaluation\n# Decontamination (DONC) Handling\n## Required forms, compliance, and consequences","[{\"question\":\"When is an RMA required for device service?\",\"answer\":\"An RMA is required when sending devices in for service to ensure proper tracking and handling and to streamline evaluation and repair.\"},{\"question\":\"What should you do before submitting an RMA request?\",\"answer\":\"Call 888-ENDRESS for troubleshooting first, and if returning new or unused equipment, contact your local Sales Representative or call 888-ENDRESS before submitting.\"},{\"question\":\"What decontamination steps are required for DOT/OSHA compliance?\",\"answer\":\"Complete the online decontamination form (or download and submit the Decon Form) so the device is properly decontaminated, poses no health risk, and is authorized before arrival; incomplete or inaccurate information delays authorization.\"}]","RMA_Instructions_2026 | PDF",1789633760]