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After receipt on weekdays, X-Rite contacts the requester within 24 hours and issues an RMA number and, optionally, a shipping label for the device shipment. Shipping must not be sent until an email includes the RMA number and shipping instructions. Warranty status determines whether a Purchase Order number and copy are required. 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If you require any assistance, please contact our customer service team via phone number +800 700 300 01.  \nUpon receipt of the RMA completed form, we will contact you within 24 hours Monday to Friday.  \nOnce all relevant information has been provided, we will issue within 24 hours the RMA number as well as optionally the shipping label for the device shipment to our X-Rite Service center.  \nPLEASE DO NOT SHIP YOUR PRODUCT UNTIL YOU RECEIVE AN EMAIL FROM X-RITE WITH THE RMA NUMBER  \nAND SHIPPING INSTRUCTIONS.  \nIf your device is not under warranty**, please provide a Purchase Order Number and send a copy of the Purchase Order.  \n\n|  |  | Contact Details |  | Invoice Address |  |  | Ship-to Address |  |\n| --- | --- | --- | --- | --- | --- | --- | --- | --- |\n| Company * |  |  |  |  |  |  |  |  |\n| Department |  |  |  |  |  |  |  |  |\n| Street * |  |  |  |  |  |  |  |  |\n| City * |  |  |  |  |  |  |  |  |\n| Postal Code * |  |  |  |  |  |  |  |  |\n| Country * |  |  |  |  |  |  |  |  |\n| Telephone * |  |  |  |  |  |  |  |  |\n| E-Mail * |  |  |  |  |  |  |  |  |\n| Contact Name * |  |  |  |  |  |  |  |  |\n| VAT Number * |  |  |  |  |  |  |  |  |\n| Service Type |  | REPAIR RECERTIFICATION |  |  |  |  |  |  |\n| Spectro Model* (please mark your Spectro model and add the serial number S/N) . Please ship us your Spectro + White Tile with the same Serial Number (S/N) . |  |  |  |  |  |  |  |  |\n| Serial Number (S/N):\u003Cbr>| Serial Number (S/N): |  |  |  | Serial Number (S/N): |  | Serial Number (S/N):\u003Cbr>M A 6 K B A S -\u003Cbr>-\u003Cbr>|  |\n|  | |  | |  | | |  |  |\n|  |  |  |  |  |  |  | | |\n|  |  |  |  |  |  |  | No Purchase Order needed |  |\n| Failure Types*:\u003Cbr>Shutter Defect\u003Cbr>Display Defect\u003Cbr>USB-Port Defect\u003Cbr>Spectro not calibrating\u003Cbr>Lost / Missing Calibration Tile\u003Cbr>Other |  |  |  |  | Failure Description*: |  |  |  |\n| Purchase Order Number (if applicable) |  |  |  |  |  |  |  |  |\n| If you do not have an official PO template (and only if), by checking this box you agree to use this request as your official PO. |  |  |  |  | Name (please print):  \u003Cbr>Signature: |  |  |  |\n\n*Mandatory fields. **To check your warranty date please consult the document X-Rite Customer Service Process.","cbCain8O22LOvRVz","https://ap.wps.com/l/cbCain8O22LOvRVz","pdf",710213,"English","# Contact Details\n## Invoice Address\n## Ship-to Address\n# Service Information\n## Service Type\n## Spectro Model and Serial Number\n## Failure Types\n## Purchase Order Details\n# Declaration and Sign-off","[{\"question\":\"How should the RMA Service Form be submitted?\",\"answer\":\"Complete the form and return it via email to the provided X-Rite service mailbox.\"},{\"question\":\"When will the RMA number and shipping label be issued?\",\"answer\":\"After receipt of the completed form, X-Rite will contact you within 24 hours Monday to Friday and issue the RMA number within 24 hours, optionally including a shipping label.\"},{\"question\":\"Can the product be shipped before receiving the RMA email?\",\"answer\":\"No. Do not ship the product until you receive an email from X-Rite containing the RMA number and shipping instructions.\"}]","RMA Service Form - Return Material Authorization Form | PDF",1789633770]