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It describes the 2003 investigation into tax evasion using offshore accounts, highlights the completion of a major internal restructuring, and details performance outcomes such as net tax and duty receipts exceeding budget. The report also covers societal protection activities, key enforcement seizures, and progress in electronic filing and online services, including 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Martin","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-19",true,{"@type":97,"interactionType":98,"userInteractionCount":9},"InteractionCounter",{"@type":99},"ViewAction",{"@type":101,"mainEntity":102},"FAQPage",[103,109,113],{"name":104,"@type":105,"acceptedAnswer":106},"What were the two main developments highlighted in the foreword for 2003?","Question",{"text":107,"@type":108},"The report highlights a wide-ranging offshore investigation into tax evasion and the completion of a far-reaching restructuring of the organisation.","Answer",{"name":110,"@type":105,"acceptedAnswer":111},"How did 2003 tax collection performance compare with the budget?",{"text":112,"@type":108},"Net tax and duty receipts in 2003 were just over 32 billion, about 400 million above budget, driven mainly by stronger than expected capital gains tax and stamp duty yields.",{"name":114,"@type":105,"acceptedAnswer":115},"What e-Government progress was reported in 2003?",{"text":116,"@type":108},"The report states that electronic filing of income tax returns through ROS reached a tipping point, with over 40% of self assessment returns submitted via ROS, along with online payments and vehicle registration 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be obtained from:  \nThe Press Office  \nOffice of the Revenue Commissioners Dublin Castle  \nDublin 2  \nIreland  \nTel: 01 702 4113  \nFax: 01 679 2035  \nE-mail: [revpress@revenue.ie](revpress@revenue.ie)  \nIt is also available via the  \n[Revenue website:](Revenue website: www.revenue.ie)[ www.revenue.ie](Revenue website: www.revenue.ie)[ ](Revenue website: www.revenue.ie)(ISSN 1649-5292)  \n(PRN 2687)  \nDublin Castle June 2004  \nContents  \nForeword 4  \nMain Achievements and Initiatives in 2003 6  \nImplementing our New Structure 8  \nGoal 1 Maximum Compliance with Tax and Customs Legislation 11  \nStrategy 1.1 Maximise collection compliance 12  \nStrategy 1.2 Deter, detect and prosecute evasion, smuggling and other 24  \nbreaches of Tax and Customs legislation  \nStrategy 1.3 Maintain effective compliance programmes, including audit 33  \nStrategy 1.4 Foster voluntary compliance through the delivery of quality 40  \ncustomer services  \nGoal 2 Fulfilment of our External Obligations 47  \nStrategy 2.1 Provide quality input to legislative development 48  \nStrategy 2.2 Participate fully in Government programmes and 50  \ncross-departmental activities  \nStrategy 2.3 Participate fully in the EU, the OECD, the WCO and 52  \nother international forums  \nGoal 3 A Capable, Adaptable and Effective Organisation 55  \nStrategy 3.1 Attract, develop and retain high calibre staff 56  \nStrategy 3.2 Implement flexible and adaptable organisational structures 59  \nand processes to support our strategies  \nStrategy 3.3 Continue to develop advanced business systems which 62  \noptimise our efficiency and effectiveness  \nAccounting for our Performance 64  \nCorporate Governance 68  \nAppendix 1 – The New Revenue Structure 71  \nAppendix 2 – The Revenue Performance Scorecard 73  \nForeword  \nMain developments: offshore investigation and internal restructuring  \n2003 was Revenue’s 80th year serving the State. For us the year was dominated by two main developments. First, we started what was to become a wide-ranging investigation into tax evasion involving offshore accounts and investments. The initial (voluntary disclosure) phase of this investigation has proved to be hugely successful. This success is due to a number offactors: the availability of increased powers, more international cooperation to combat tax evasion, and an obvious determination on the part of Revenue to follow through on investigations– as demonstrated clearly in relation to bogus non-resident accounts.  \nThe second significant development in 2003 was the completion of the most far reaching restructuring of the organisation ever undertaken, which included agreement on grade integration to allow greater flexibility in using our staff resource. We are confident that by bringing our front line operations together in a highly taxpayer-focused and risk-driven structure, and by streamlining our central policy and support areas, we will be much better positioned to detect and punish the noncompliant and to provide better service to the vast majority of Irish people who fully comply with their tax obligations.  \nThe sheer scale of our restructuring, the need to train large numbers of staff for new tasks, steadily increasing volumes of business and our special investigations all put pressure on our service standards in 2003. We acknowledge this and we are working hard to keep the timeliness and quality of our service at the very high standards we have set for ourselves.  \nTax collection performance  \nNet tax and duty receipts in 2003 came to just over 32 billion. This was some 400 million above the budgeted amount and nearly 3 billion above the corresponding figure for 2002. The surplus over budget was mainly due to much better than expected yields from capital gains tax and stamp duties, which more than compensated for shortfalls in excise","cbCaivlqp9mBw0l3","https://ap.wps.com/l/cbCaivlqp9mBw0l3","pdf",1615006,"English","# Foreword\n## Main developments: offshore investigation and internal restructuring\n# Tax collection performance\n# Protecting society\n# Technology and e-Government\n# Statement of Strategy and the Annual Report\n# Contents\n## Main Achievements and Initiatives in 2003\n## Implementing our New Structure\n## Goal 1 Maximum Compliance with Tax and Customs Legislation\n## Goal 2 Fulfilment of our External Obligations\n## Goal 3 A Capable, Adaptable and Effective Organisation\n## Accounting for our Performance\n## Corporate Governance\n## Appendix 1 – The New Revenue Structure\n## Appendix 2 – The Revenue Performance Scorecard","[{\"question\":\"What were the two main developments highlighted in the foreword for 2003?\",\"answer\":\"The report highlights a wide-ranging offshore investigation into tax evasion and the completion of a far-reaching restructuring of the organisation.\"},{\"question\":\"How did 2003 tax collection performance compare with the budget?\",\"answer\":\"Net tax and duty receipts in 2003 were just over 32 billion, about 400 million above budget, driven mainly by stronger than expected capital gains tax and stamp duty yields.\"},{\"question\":\"What e-Government progress was reported in 2003?\",\"answer\":\"The report states that electronic filing of income tax returns through ROS reached a tipping point, with over 40% of self assessment returns submitted via ROS, along with online payments and vehicle registration improvements.\"}]","Revenue Annual Report 2003 | PDF",28]