[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-260720-105":53,"doc-detail-260720-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","retail-supervisor-job-description","Retail Supervisor Job Description","","Retail Supervisor job description detailing accountability for smooth daily operations across the retail shop floor and visitor welcome processes. The role supports retail and admissions leadership, drives income through visitor admissions and shop performance, manages rota scheduling for routine and major event days, and ensures guests receive warm, memorable service. Responsibilities include meeting admission and sales KPIs, administering Gift Aid and membership promotion, maintaining commercial shop layouts, and overseeing cash handling compliance, health and safety, and emergency procedures.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/retail-supervisor-job-description/260720/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/retail-supervisor-job-description/260720.png","ImageObject",442,249,{"name":88,"@type":89},"Taylor Morgan","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-21","2026-09-14",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",8,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"Who does the Retail Supervisor report to and what is the role’s purpose?","Question",{"text":109,"@type":110},"The Retail Supervisor reports to the Retail & Admissions Manager and supports operations to run smoothly. The role helps realize full income potential through visitor admissions and shop performance while ensuring the shop floor runs day to day.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What are the key responsibilities related to visitor welcome and admissions?",{"text":114,"@type":110},"The supervisor ensures exemplary service, welcomes and signs in guests with visitor badges, responds swiftly to enquiries, provides visitor information, promotes events and membership, supports admission KPI targets, and helps administer Gift Aid.",{"name":116,"@type":107,"acceptedAnswer":117},"What skills and compliance requirements are expected?",{"text":118,"@type":110},"The role requires competent use of the EPOS till and a PDQ machine, understanding of Gift Aid and admissions/ticketing experience, strong communication and teamwork, and the ability to work under pressure. It also includes accurate cash handling, adherence to health and safety, and following emergency and evacuation procedures.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},260720,1790950679,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":9},1099523885336,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","| JOB DESCRIPTION |  |  |\n| --- | --- | --- |\n| Job Title | Retail Supervisor |  |\n| Reports to | Retail & Admissions Manager |  |\n| Scope of Role |  |  |\n| Business Area |  | Commercial |\n| Overall Job Purpose |  |  |\n| 􀁸 Supporting the Retail and Admissions Manager and Deputy in ensuring operations run smoothly.\u003Cbr>􀁸 Contribute to realising the full income potential of Visitor Admissions and The Shop\u003Cbr>􀁸 Responsible for the day to day running of the retail shop floor\u003Cbr>􀁸 Responsible for managing the rota for day to day operations as well as major event days\u003Cbr>􀁸 Responsible for ensuring all visitors and guests are warmly welcomed and have an increased awareness of the Museum’s activities and events. |  |  |\n| Accountabilities/Responsibilities |  |  |\n| Visitor Welcome & Admissions\u003Cbr>􀁸 Ensure all visitors and guests receive exemplary service. An experience that is warm, welcoming, positive, engaging and memorable.\u003Cbr>􀁸 Ensure that all guests to the museum (i.e. guests of employees to meetings etc.) are welcomed and signed in and issued with a visitor badge.\u003Cbr>􀁸 Ensure the team respond swiftly and positively to all customer enquiries and help all visitors get the most out of their visit and encourage them to return.\u003Cbr>􀁸 Provide visitors with information, promote events/activities/membership, encourage support.\u003Cbr>􀁸 Support the team in achieving Admission KPI targets.\u003Cbr>􀁸 Promote and Administer Gift Aid and encourage membership take up as appropriate.\u003Cbr>Shop\u003Cbr>􀁸 Play a key part in achieving and exceeding targets.\u003Cbr>􀁸 In the absence of the Retail and Admissions Manager or Deputy Manager, ensure the team are focused on selling, and upsell to increase sales.\u003Cbr>􀁸 Identify opportunities to drive further sales by supporting the collection and analysis of feedback on product performance, stock levels, customer feedback and opportunities.\u003Cbr>􀁸 Ensure shop floor layouts and merchandising displays are commercial, attractive and maximise sales and are changed in accordance with buying and promotional schedules.\u003Cbr>􀁸 Ensure cleaning and housekeeping standards are consistently achieved.\u003Cbr>􀁸 Support the Deputy Manager in managing stock replenishment and the organisation of stock room areas.\u003Cbr>􀁸 To assist with monthly stocktakes and to correctly record stock movements at all times\u003Cbr>Team\u003Cbr>􀁸 Be a role model to the retail assistants and casual team members\u003Cbr>􀁸 Encourage and develop team working with wider teams working across the Museum |  |  |\n\n\n| Systems & Governance\u003Cbr>􀁸 Accurate cash handling procedures and ensuring compliance with audit and security requirements.\u003Cbr>􀁸 Ensure health and safety regulations are adhered to.\u003Cbr>􀁸 In the event of an emergency take responsibility for customers and staff and follow emergency and evacuation procedures.\u003Cbr>Other\u003Cbr>􀁸 To be available to work weekends and additional hours including evening and out of hours events i.e.\u003Cbr>􀁸 Undertake any other reasonable duties as requested by the Commercial Manager. |\n| --- |\n| Competence / Knowledge / Skills required |\n| 􀁸 Competent use our EPOS till system (training given)\u003Cbr>􀁸 Competent use of a PDQ machine\u003Cbr>􀁸 Able to work as a team and alone\u003Cbr>􀁸 Understanding of Gift Aid and experience of working in ticketing/admissions.\u003Cbr>􀁸 Excellent communication skills, working collaboratively to gather and share information.\u003Cbr>􀁸 Proactive, flexible and a hands on team player.\u003Cbr>􀁸 Can work under pressure whilst supporting and motivating teams. |","cbCaiqMZLquPhKrc","https://ap.wps.com/l/cbCaiqMZLquPhKrc","pdf",445368,"English","# Overall Job Purpose\n## Visitor Welcome & Admissions\n## Shop\n## Team\n## Systems & Governance\n## Competence / Knowledge / Skills required","[{\"question\":\"Who does the Retail Supervisor report to and what is the role’s purpose?\",\"answer\":\"The Retail Supervisor reports to the Retail \\u0026 Admissions Manager and supports operations to run smoothly. The role helps realize full income potential through visitor admissions and shop performance while ensuring the shop floor runs day to day.\"},{\"question\":\"What are the key responsibilities related to visitor welcome and admissions?\",\"answer\":\"The supervisor ensures exemplary service, welcomes and signs in guests with visitor badges, responds swiftly to enquiries, provides visitor information, promotes events and membership, supports admission KPI targets, and helps administer Gift Aid.\"},{\"question\":\"What skills and compliance requirements are expected?\",\"answer\":\"The role requires competent use of the EPOS till and a PDQ machine, understanding of Gift Aid and admissions/ticketing experience, strong communication and teamwork, and the ability to work under pressure. It also includes accurate cash handling, adherence to health and safety, and following emergency and evacuation procedures.\"}]","Retail Supervisor Job Description | PDF",1789345374]