[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-260719-105":3,"detail-sidebar-cat-1-en-105":81,"doc-detail-260719-en":127},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","retail-supervisor-job-description-feb-22","Retail Supervisor Job Description - Feb 22","","Retail Supervisor role description for Shakespeare’s Globe retail operations across on-site shops, e-commerce, licensing, and wholesale within the Visitor Operations & Audiences hub. The position supports the Retail Manager with day-to-day shop-floor leadership, inventory monitoring, visual merchandising, customer service operations, and key-holder opening/closing. Responsibilities include handling refunds and exchanges, managing pickup orders, troubleshooting Shopify system and hardware, supporting POS-based training, audits for health and safety compliance, and promoting anti-racist policies. Fixed-term 12 months, full-time, 35 hours weekly with weekend/evening coverage. 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The document also provides salary, holiday, and benefits information.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},260719,1791453623,{"code":4,"msg":82,"data":83},"success",[84,89,93,98,103,108,113,118,123],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":91,"slug":92},12,80,"resumes",{"id":94,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},14,"Invoices",70,"invoices",{"id":99,"doc_module":22,"doc_module_name":25,"category_name":100,"show_sort_weight":101,"slug":102},15,"Posters",60,"posters",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":106,"slug":107},16,"Social Media",50,"social-media",{"id":109,"doc_module":22,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},17,"Forms",40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":115,"show_sort_weight":116,"slug":117},18,"Letters",30,"letters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":121,"slug":122},21,"Paper Templates",5,"papers-templates",{"id":124,"doc_module":22,"doc_module_name":25,"category_name":125,"show_sort_weight":4,"slug":126},158,"General","general-158",{"code":4,"msg":82,"data":128},{"doc_id":79,"user_id":129,"nickname":42,"user_avatar":130,"doc_module":22,"category_id":90,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":26,"language":136,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":12,"update_tm":140,"read_time":22},1099523882367,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","JOB TITLE REPORTS TO DIRECT REPORTS RESPONSIBLE FOR DEPARTMENT  \nRetail Supervisor  \nRetail Manager  \nNone  \nGlobe staff working in the Retail areas  \nRetail  \nBACKGROUND  \nWe celebrate Shakespeare’s transformative impact on the world by conducting a radical theatrical experiment. Inspired and informed by the unique historic playing conditions of two beautiful iconic theatres, our diverse programme of work harnesses the power of performance, cultivates intellectual curiosity and excites learning to make Shakespeare  \nThe Retail function is responsible for the Retail areas of Shakespeare’s Globe, including the on-site shops, the e-commerce web site, licensing and wholesale. Retail sits within the Visitor Operations & Audiences hub and that team aims to provide high levels of service to visitors and staff and to maximise visitor revenue in support of the Globe’s mission and objectives.  \nPURPOSE OF JOB  \n• The focus of this role is to assist the Retail Manager in effectively overseeing the onsite shop(s) .  \n• To assist with building a motivated and high performing team through effective leadership of staff.  \n• To ensure that retail activities are consistent with the cause and ethos of Shakespeare’s Globe.  \n• Working on the shop floor, you are in constant contact with your customers and staff, ensuring your team gives great customer service.  \n• You will act as a key holder, both opening and closing trading.  \n• You will work on a rota covering the busiest trading periods each week (this position is required to work weekends), and evenings to ensure that a key holder is always on duty.  \nPRINCIPAL RESPONSIBILITIES  \n• Assist the Retail Manager in the day-to-day management of the shop floors at Shakespeare’s Globe.  \n• Be responsible for opening and/or closing daily register shifts.  \n• Monitor and maintain store inventory both on the shop floors and in the floor stockrooms  \n• Ensure visual merchandising standards are maintained  \n• Assist the Retail Manager in implementing store displays for new merchandise  \n• Delegate housekeeping duties  \n• Manage pickup orders  \n• Assist the Retail Stock Controller with online orders as necessary  \n• Set standards for customer service, leading by example  \n• Coordinate daily customer service operations , actively supervising assigned staff  \n• Communicate with visitors and evaluate their needs  \n• Handle complaints from customers  \n• Carry out refunds and exchanges  \n• Assist in training new starters in Retail procedures, product knowledge and using the POS system  \n• Supervise and motivate staff to perform their best  \n• Support new and existing staff  \n• Conduct regular audits to ensure the Retail areas are presentable and health and safety compliant  \n• Make sure all employees adhere to company’s policies and guidelines.  \n• Troubleshoot the Shopify system and hardware.  \n• Act as our store’s representative and set an example for our staff.  \n• Support and champion the Globe’s anti-racist policies.  \nPERSON SPECIFICATION  \n• Proven experience as a supervisor in a customer facing environment.  \n• Familiarity with financial and customer service principles  \n• Computer literate with experience of using a POS or till system  \n• Leadership and organisational abilities  \n• Interpersonal and communication skills  \n• Ability to work well in a team  \n• Problem-solving attitude  \n• Flexibility to work in shifts  \nEmbodies these essential Globe ways of working:  \n• Committed to the principles of equality, diversity and anti-racism and able to implement these within all areas of work.  \n• Supportiveness to others.  \n• Thoughtfulness, reflecting, and problem solving.  \n• Influencing and communicating with others.  \nThe post holder must at all times carry out their responsibilities with due regard to Shakespeare’s Globe’s Policies and Procedures.  \nRECRUITMENT INFORMATION AND TERMS AND CONDITIONS  \nFixed-Term (12-months) / Full-Time (Happy to talk flexible working)  \n[A full set of terms and conditi","cbCaiaa6Icd2PmLw","https://ap.wps.com/l/cbCaiaa6Icd2PmLw","pdf",257023,"English","# Purpose of Job\n# Principal Responsibilities\n## Customer Service and Store Operations\n## Inventory, Merchandising, and Orders\n## Compliance, Training, and Policies\n# Person Specification\n# Recruitment Information and Terms and Conditions","[{\"question\":\"What is the main purpose of the Retail Supervisor role?\",\"answer\":\"To assist the Retail Manager in overseeing the on-site shop(s) effectively, leading a motivated team, and ensuring retail activities align with Shakespeare’s Globe’s cause and ethos.\"},{\"question\":\"What are the core daily responsibilities for this position?\",\"answer\":\"They include helping manage shop floors day-to-day, opening and/or closing register shifts, coordinating customer service operations, and communicating with visitors while evaluating their needs.\"},{\"question\":\"What working terms and conditions are listed?\",\"answer\":\"The role is fixed-term for 12 months and full-time, with 35 hours per week across 7 days exclusive of meal breaks, and weekends/evenings are required. The document also provides salary, holiday, and benefits information.\"}]","Retail Supervisor Job Description - Feb 22 | PDF",1789345372]