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Applicants must submit a complete application with documentation by mail or drop-off locations, and provide income details or proof of concurrent enrollment in approved assistance programs. The waiver applies for four months for qualified residential customers, with eligibility restricted to single-unit parcels and specified income limits.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":36,"@type":70,"position":76},"https://docshare.wps.com/template/forms/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/residential-low-income-customer-assistance-program-customer-application-all-fields-must-be-completed/302462/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/residential-low-income-customer-assistance-program-customer-application-all-fields-must-be-completed/302462.png","ImageObject",442,249,{"name":88,"@type":89},"Mali","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-27","2026-09-19",true,{"@type":98,"interactionType":99,"userInteractionCount":76},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"Where can applicants return the completed application, and what are the hours?","Question",{"text":108,"@type":109},"Completed applications can be returned by mail to P. O. Box 2109, Monterey, CA 93942, or dropped off at 5 Harris Court, Bldg D during 8:00 a.m.–5:00 p.m., Monday–Friday. A secure drop box also provides 24-hour access to the left of the main door in Monterey, CA 93940.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What documentation is required to verify income, and can multiple methods be used?",{"text":113,"@type":109},"Applicants must use one income verification method and attach the required documents. Acceptable proof includes a signed 2025 Federal Form 1040, SSA-1099, or 1099-R, or concurrent enrollment documentation such as current award letters/official notices for approved programs.",{"name":115,"@type":106,"acceptedAnswer":116},"Who is eligible for the program based on parcel and customer rules?",{"text":117,"@type":109},"Only single-unit residential parcels are eligible; parcels with an accessory dwelling unit (ADU) or additional residential dwelling units are not eligible. The applicant’s name must match the Monterey One Water bill name for the parcel, and an applicant may receive assistance for only one account per program year.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},302462,1790208828,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":35,"category_name":36,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":76,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},2336475104362,"https://ap-avatar.wpscdn.com/avatar/22000c4c46a41b752dd?x-image-process=image/resize,m_fixed,w_180,h_180&k=1786595829695023868","Residential Low-Income Customer Assistance Program  \nCustomer Application  \nAll Fields Must Be Completed  \n\n| Return completed application, including all documentation, by mail or drop off:\u003Cbr>Mail\u003Cbr>P. O. Box 2109\u003Cbr>Monterey, CA 93942\u003Cbr>Drop Off\u003Cbr>5 Harris Court, Bldg D In-Person Hours: 8:00 a.m.– 5:00 p. m. M-F\u003Cbr>Monterey, CA 93940 Secure Drop Box (left of main door): 24-hr access\u003Cbr>If you have questions, please call our Customer Service Team at 831-372-2385.\u003Cbr>Customer and Parcel Information |  |\n| --- | --- |\n| Customer Name (first and last) | Monterey One Water Account Number |\n| Daytime Phone (including area code) | Email\u003Cbr>Number of Units on Parcel: 􀂉 1 |\n| Parcel Number (found on lower-left portion of bill) |  |\n| Service Address: Street | City\u003Cbr>$ |\n\nNumber of People Living at this Address  \nAt this property, are you the:  \nIs the primary account holder 65 or older?  \nHow did you hear about this program?  \nTotal Household Income (Annual)  \n􀂉 Renter 􀂉 Homeowner  \n􀂉 Yes 􀂉 No  \n􀂉 Bill 􀂉 Postcard 􀂉 Website 􀂉 Other  \nIncome Verification  \nCheck which income verification method you are using and attach the documents to your application. Only one verification method is required.  \n􀂉 2025 Federal Tax Form 1040 (signed)  \n􀂉 2025 Federal Form SSA-1099 (signed)*  \n􀂉 2025 Federal Form 1099-R (signed)*  \n􀂉 Enrollment in CalFresh  \n􀂉 Enrollment in WIC  \n􀂉 Enrollment in SSI  \n􀂉 Enrollment in PG&E CARE or FERA  \n* Method can only be used if this document represents your total household income  \nI certify all information provided in and with this application is accurate.  \nSignature Date  \nResidential Low-Income Customer Assistance Program  \nProgram Overview  \nMonterey One Water's Residential Low-Income Customer Assistance Program helps qualifying residential customers save on their wastewater bill. For approved applicants, the Monterey One Water service fee is waived for a period of four months. Savings apply only to the Monterey One Water fee for conveyance and treatment, not the fee charged by your city to collect the wastewater from your home. Customers may apply each year, depending on the availability of funds.  \nProgram Eligibility Requirements  \nParcel: Only single-unit, residential parcels are eligible. Parcels containing an accessory dwelling unit (ADU) or any additional residential dwelling unit are not eligible.  \nCustomer: The applicant’s name must match the name on the Monterey One Water bill associated with the parcel for which assistance is being requested and all qualification documentation. An applicant may only receive assistance for one account per program year.  \nIncome Qualification: An applicant qualifies through (a) proof of their income or (b) concurrent enrollment in specific programs as defined below. Supporting documentation must be in the name of the Program applicant.  \n(A) Proof of Income  \nA household's gross annual income is at or below the Program Income Limits.  \n2026-2027 Program Income Limits  \n\n| Household Size | Income Limit |\n| --- | --- |\n| 1 | $65,700 |\n| 2 | $75,075 |\n| 3 | $84,450 |\n| 4 | $93,825 |\n| 5 | $101,363 |\n| 6 | $108,863 |\n| 7 | $116,363 |\n| 8 | $123,863 |\n\nAcceptable proof of income includes a signed copy of one (1) of the following:  \n􀁻 2025 Federal Form 1040  \n􀁻 2025 SSA-1099  \n􀁻 2025 1099-R  \nOR (B) Concurrent Enrollment  \nAcceptable proof is a current award letter, Notice of Action, or other official documentation from the administering agency showing active enrollment and the applicant's name and address. No additional income documentation is required under this qualification method.  \nProof of concurrent enrollment in one (1) of the following programs:  \n􀁻 PG&E’s CARE or FERA  \n􀁻 CalFresh  \n􀁻 SSI: Supplemental Security Income  \n􀁻 WIC: Special Supplemental Nutrition Program for Women, Infants, and Children  \nMonterey One Water reserves the right to deny enrollment in the program if the information provided is inaccurate, incomplete, or has reason to believe you no lon","cbCaildAneXT8FQy","https://ap.wps.com/l/cbCaildAneXT8FQy","pdf",263240,"English","# Customer Application\n## Return Completed Application and Contact Information\n## Customer and Parcel Information\n## Household Information and Primary Account Holder Eligibility\n## Income Verification Options and Required Documents\n## Certification and Signature Date\n# Program Overview and Eligibility\n## Program Overview\n## Program Eligibility Requirements\n## Parcel Requirements\n## Customer Requirements\n## Income Qualification Methods\n## 2026-2027 Program Income Limits","[{\"question\":\"Where can applicants return the completed application, and what are the hours?\",\"answer\":\"Completed applications can be returned by mail to P. O. Box 2109, Monterey, CA 93942, or dropped off at 5 Harris Court, Bldg D during 8:00 a.m.–5:00 p.m., Monday–Friday. A secure drop box also provides 24-hour access to the left of the main door in Monterey, CA 93940.\"},{\"question\":\"What documentation is required to verify income, and can multiple methods be used?\",\"answer\":\"Applicants must use one income verification method and attach the required documents. Acceptable proof includes a signed 2025 Federal Form 1040, SSA-1099, or 1099-R, or concurrent enrollment documentation such as current award letters/official notices for approved programs.\"},{\"question\":\"Who is eligible for the program based on parcel and customer rules?\",\"answer\":\"Only single-unit residential parcels are eligible; parcels with an accessory dwelling unit (ADU) or additional residential dwelling units are not eligible. The applicant’s name must match the Monterey One Water bill name for the parcel, and an applicant may receive assistance for only one account per program year.\"}]","Residential Low-Income Customer Assistance Program - Customer Application - All Fields Must Be Completed | PDF",1789793166]