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We at PMI Made Simple hope you enjoy your stay and we look forward to working with you!  \nHere is some helpful information for you.  \nContacting your Property Manager:  \nYou can contact your property manager through your tenant portal via the chat feature ( . You may hear from them occasionally about maintenance, inspections, and questions. The most  \neffective use for communications is your Tenant Portal, so you will want to make that your main priority for contacting them.  \n[https://account.rentvine.com/auth/login](https://account.rentvine.com/auth/login)  \n[Paying Rent:](Paying Rent:)  \nBelow, we have listed some payment options for you.  \nPlease note: WE DO NOT EVER ACCEPT CASH.  \n● The easiest way to pay is by logging into your account and setting up a recurring automatic payment in your RentVine portal. You can also make on-demand payments in your portal.  \n● You may drop off a physical check. This will result in a $9 .95 processing fee. Make sure the check can cover this fee as well. You can find the PMI drop box outside at the northeast corner of the Fibernet building located at 1145 S. 800 E. Orem, UT. Head to the back of the building on the North side and you will see the PMI dropbox (large grey rectangle dropbox on a concrete pad) .  \n● Due to the substantial service fees, 4% attached to credit card or debit card providers (i.e. Visa, Mastercard, and Discover Card), we do not recommend this method of payment.  \nIf, for any reason, you are worried about making a timely rent payment, please contact us through your portal to let us know in advance of your rent due date, the 1st of each month.  \nMaintenance:  \nMaintenance is always something to be aware of in your rental property. Please be aware of the following:  \n● Our tenants are responsible for routine maintenance of repairs. We define that by repairs that cost less than $65 to repair (i.e. batteries, light bulbs, water filters, etc)  \n● Please minimize holes in the walls; a great option to do this would be to use 3M Command Strips.  \n● REMEMBER YOU ARE RESPONSIBLE FOR CHANGING YOUR FURNACE AIR FILTER EVERY 2-3 MONTHS.  \n● Use NEW washer hoses with new gaskets. Never reuse old hoses.  \n● Do not flush wipes of any kind down toilets. This may cause sewage backup and flooding. You would be liable for these repairs.  \n● We have a 24/7 maintenance line that is a great option for you to use. Please use this for emergency maintenance, if you need a phone call, or for an after-hours response. The phone number is: (888) 288-1557  \nInspections:  \nWe do periodic property inspections to ensure the property is being taken care of and maintenance items that are missed can be taken care of. On average these inspections will be scheduled every 6 months you are in the property.  \nYou will receive an email, as your lease begins, to document how your property looks upon move-in. The move-in inspection will be completed by you through an easy-to-use app you will download on your phone (zinspector) .  \nYou should have received an email guiding you on how to set up your online portal. Again, we highly recommend using your portal as your first means of communication. Communicating through your portal allows us to document your needs, questions, and concerns, and resolve them promptly. Communication outside of your portal has a greater likelihood of getting overlooked or delayed as it can become difficult to aggregate.  \nImportant to Remember:  \nWe would love for you to have a great experience with the property. However, we have learned a lot of lessons. Here are our tips on what to avoid to make your experience better.  \n● Focus all communication with us in your tenant portal  \n● Do not allow any unauthorized guests, tenants, or animals in your property  \n● No smoking or 2nd hand smoke in the property  \n● All animals-pets, emotional support, and physical support animals-need to be registered with us. NO EXCEPTIONS. Here is the link to do so:  \n○  [https://pmima","cbCaifAkzpM4gCMV","https://ap.wps.com/l/cbCaifAkzpM4gCMV","pdf",260955,"English","# Contacting your Property Manager\n# Paying Rent\n# Maintenance\n# Inspections\n# Important to Remember\n# Who To Contact","[{\"question\":\"How should residents contact their property manager?\",\"answer\":\"Residents should use the Tenant Portal chat/message feature as the main communication method. This helps document requests and reduces delays.\"},{\"question\":\"What are the approved options for paying rent?\",\"answer\":\"Cash is never accepted. The easiest option is setting up recurring automatic payments in the RentVine portal, with the ability to make on-demand payments. Physical checks can be dropped off but include a processing fee.\"},{\"question\":\"What maintenance responsibilities and restrictions are highlighted?\",\"answer\":\"Residents are responsible for routine repairs costing less than $65 and must change the furnace air filter every 2–3 months. They should not flush wipes down toilets and should avoid reusing old washer hoses.\"}]","Resident Welcome Letter - Key Property Management Information | PDF",1789510523]