[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-detail-169212-en":3,"doc-seo-169212-105":30,"detail-sidebar-cat-1-en-105":90},{"code":4,"msg":5,"data":6},0,"success",{"doc_id":7,"user_id":8,"nickname":9,"user_avatar":10,"doc_module":11,"category_id":12,"category_name":13,"doc_title":14,"doc_description":15,"doc_content":16,"file_id":17,"file_url":18,"file_type":19,"file_size":20,"view_count":4,"is_deleted":4,"is_public":11,"is_downloadable":11,"audit_status":11,"page_count":21,"language":22,"language_code":23,"site_id":24,"html_lang":23,"table_of_contents":25,"faqs":26,"seo_title":27,"seo_description":15,"update_tm":28,"read_time":29},169212,549768064622,"Lucas Vance","https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8",1,18,"Letters","Renewal Letter Template and Script - Membership Expiration Renewal Outreach","Membership renewal outreach templates for CEC International use a letter email and a phone/script flow to contact members whose CEC unit membership is expiring. The content includes placeholders for name, unit, role, contact details, dates, and link-driven online renewal and feedback forms. It guides tone and cadence, encourages connection and learning, provides structured calls for confirming intent to renew, collecting optional improvement feedback, answering questions, and highlighting upcoming events and programs. Clear next steps, follow-up options, and live chat/email contact channels are included.","Email Template\nHello [NAME]\u0005,\nBy now you should have received notice from CEC International Headquarters informing you of your approaching membership expiration and renewal process information. Your membership expires on [DATE\u0005]. We hope you are considering a return to CEC for another year of partnership, connection and collaboration!\nIn [UNIT] CEC, we have loved having you\u0005 at [events, programs, etc.]. In the next year we are looking forward to [future programs and events]. This/these programs/events will offer [list benefits of these initiatives that this member has found appealing the past/would find appealing in the future].\nAre you considering a return to CEC? Membership renewals can easily be processed online through \u0013 HYPERLINK \"http://exceptionalchildren.org/renew\" \\h \u0014this link.\u0015\u0005 We would also love for you to let us know! Use the following link to let us know where you stand and how/if we can help you. This form will take less than 5 minutes to complete: \u0013HYPERLINK \"https://docs.google.com/forms/d/e/1FAIpQLSfxQ0M4Uf994RnNpwK8SYGvZjJgDniNVeoyjtBihFzqvhwDXg/viewform?usp=sf_link\" \\h\u0014Link to form.\u0015\u0005\nOn behalf of the [UNIT]CEC board, we hope to hear from you soon!\nLoyally,\n[NAME]\n[ROLE]\n[CONTACT INFORMATION]\n\u000f\nSample Phone Script\nHi, [NAME]! This is [NAME] from [UNIT CEC]. How are you?\n…\n(Respond to their response.)\nI won’t keep you long, I just wanted to make sure you received notice from CEC that your membership (has expired, is expiring on DATE). Have you decided if you’re continuing with your membership?\n...\n1. (Yes I have, I am not returning.) I’m sorry to hear that, I appreciate your willingness to take my call knowing that information. I am sure you’re provided CEC International with information on why you are not returning—I am wondering if you’d be willing to share anything the [STATE/PROVINCIAL] Unit could improve upon. Are there areas of improvement you feel we should work on? We would greatly appreciate your insight.\n...\nTake notes. THANK THEM. Repeat back. Ask clarifying questions..\nQuestions can include:\nWhat was most valuable about your experience? Least valuable?\nWhat was missing from your experience in (state or province)?\nWhy did you join CEC? ...Was that purpose met during your time in CEC?\nWhat, in your opinion, should our Unit do differently for its members?\nIs there anything else you want me to know?\nIf they are unwilling to provide feedback:\nI completely understand. Should you change your mind, please feel free to connect with CEC staff through email, chat or phone. (Share if interested.)\nservice@exceptionalchildren.org\n(888) 232-7733 or (703) 620-3660\nLive Chat on Website\nLet them know where their feedback will be taken (CEC team, your Unit’s board, etc.)\n...\nNAME, is there anything else you’d like to share with me at this time?\n…\nThank you again for your time and feedback. If you have any other feedback or thoughts, please send them to (email address for Unit OR CEC:\nservice@exceptionalchildren.org\n(888) 232-7733 or (703) 620-3660\nLive Chat on Website\n…\n2. (No, I have not decided.) Thanks for letting me know! Is there anything I can answer for you to help your decision-making process? If I can’t answer it for you, I am sure I can connect you to someone who can help!\n…\nTake notes. Answer questions as your are equipped, offer to connect them with staff or Unit board members based on those you cannot answer. Be sure to highlight upcoming events, programs, etc. That would cater to their concerns (more PD, connection with members, leadership opportunities, etc.).\n...\nOffer to follow up with them\n…\n3. (Yes, and I will be returning.) Thank you for letting me know! We are so excited to continue to have you as a member! Can I help you with your renewal process by providing you with the link to renew via email?\nIf yes: Great, what’s the best email I can share this with? (follow-up with email immedaitely after call.)\nIf no: Alright! Is there anything else I can help you with while I have you?\n….\nThank member","cbCaicbRoedmzzDO","https://ap.wps.com/l/cbCaicbRoedmzzDO","docx",158842,4,"English","en",105,"# Email Template\n# Sample Phone Script\n# Renewal Tips\n## Tone\n## Audience (Email)\n## Communication Candence","[{\"question\":\"What information does the renewal email include?\",\"answer\":\"It informs the member about membership expiration and renewal timeline, includes placeholders for name/unit/date, and provides an online renewal link and an optional feedback form link.\"},{\"question\":\"How should the phone script handle members who are not returning?\",\"answer\":\"It confirms whether the member is continuing, thanks them, and asks optional improvement questions for the state/provincial unit, while taking notes and repeating back key details.\"},{\"question\":\"What renewal outreach guidance is provided for tone and follow-up?\",\"answer\":\"The guidance emphasizes authentic connection and learning, reaching out before expiration and following up if there is no response, considering phone calls for non-responders, and contacting lapsed members within the next month with a reminder.\"}]","Renewal Letter Template and Script - 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