[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-261198-105":53,"doc-detail-261198-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","regional-operations-manager-job-description","Regional Operations Manager Job Description","","Regional Operations Manager Job Description outlines a hands-on leadership role supporting General Managers across 21 hotels to ensure exceptional guest experience and strong operational performance. The position drives financial returns through business planning, budgeting, forecasting, revenue growth, and cost control, while using quality matrices, compliance checks, and benchmarking data. It strengthens people development via succession planning, training, coaching, and recruitment oversight, and supports Sales lead generation and responsible business commitments, including safety, audits, legal compliance, community involvement, and green initiatives.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/regional-operations-manager-job-description/261198/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/regional-operations-manager-job-description/261198.png","ImageObject",442,249,{"name":88,"@type":89},"Oliver Hayes","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-27","2026-09-14",true,{"@type":98,"interactionType":99,"userInteractionCount":76},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the purpose of the Regional Operations Manager role?","Question",{"text":108,"@type":109},"It provides day-to-day leadership to hotel General Managers to maximize financial returns, drive people development, and ensure an exceptional guest experience.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Which financial activities does the role cover?",{"text":113,"@type":109},"It supports annual business plans and budgeting, monitors hotel financial performance, helps with revenue and cost forecasting (including payroll), and uses statistical and benchmarking data to improve performance.",{"name":115,"@type":106,"acceptedAnswer":116},"How does the role address people and compliance?",{"text":117,"@type":109},"It develops management and team engagement programmes, manages succession planning, ensures regular meetings and appraisals with personal development plans, and supports training and adherence to HR policies and procedures.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},261198,1790204645,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":79,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},687207020761,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","Regional Operations Manager Job Description  \nAn excellent new opportunity has come up for an experienced Regional Operations Manager to lead and develop a number of our 21 hotels whilst ensuring at all times that the guest experience is exceptional. This is a hands-on role, where you will split your time between managing the teams, management of the properties, guest service and interaction.  \nBackground:  \nStarboard Hotels, including a subsidiary Starboard Dining, is a fast paced and dynamic business environment. The Operations Function is expanding following a review and this is a new key role in the future plans of the business.  \nA family run business that has seen major expansion in scale over the last three years, this role provides focus and leadership across the hotels as the organisation continues to develop and diversify.  \nThis is a new role directly supporting the Commercial & Operations Director. It provides a very exciting opportunity for the right person to lead and steer the teams on a day-to-day basis, whilst at the same time contributing to strategic development, risk management and the formulation of new business initiatives.  \nGeneral Scope & Purpose:  \nTo provide day to day leadership and direction to hotel General Managers in order to maximise financial returns, drive people development and focus on developing an exceptional guest experience. Through a targeted quality matrix, ensure the hotels deliver brand and statutory compliance. As a senior member of the central team support a co-ordinated and focussed approach on the delivery of HR, Sales, Finance and Revenue resources.  \nDuties and responsibilities  \nFinancial  \n􀁸 Support the General Manager in the preparation of annual business plans including input into capital works required.  \n􀁸 Prepare annual budgets, in collaboration with the Directors and GMs; striving to enhance the quality of business planning and budgeting to match best in class.  \n􀁸 Ensure successful operation of the hotels; establishing short-term and long-range goals to aid in the achievement of each property's defined performance objectives.  \n􀁸 In collaboration with the central team analyse the hotels’ financial performance on a daily, weekly & monthly basis with a view of driving revenues and controlling costs.  \n􀁸 Assist with forecasting of revenue and cost including payroll forecasting and control.  \n􀁸 Manage the implementations and adoption of statistical and benchmarking data to assist in driving hotel performance within the group.  \n􀁸 Monitor local market conditions to identify opportunities and threats.  \nPeople  \n􀁸 Seek to develop and implement programmes that drive improvements in management and team member engagement and ensure alignment to the hotel business plan and Starboard vision and values.  \n􀁸 Enhance implement and monitor team member succession planning.  \n􀁸 Ensure compliance at hotel level to include regular team meetings, robust appraisals, personal development plans and review processes for all team members, strong training framework and compliance to Starboard’s HR policies and procedures.  \n􀁸 Agree performance and development goals for General Managers, provide mentoring, coaching and regular feedback to enhance performance.  \n􀁸 Oversee the hotel team structures and approve any recruitment and/or changes to the agreed structure in line with the agreed manning targets.  \nGuest Experience  \n􀁸 Ensure hotel teams are fully “Brand Engaged” and have adopted the brand toolbox to drive the guest experience. That mandatory training is completed as required.  \n􀁸 Manage the quality dashboard, implement, and monitor hotel performance to drive continuous improvement in delivering the guest experience which exceeds both brand and Starboard targets.  \n􀁸 Lead proactive skills training in the hotels to ensure the hotel teams have the tools to perform.  \n􀁸 Assist the General Manager in developing and implementing strategies that will ensure a positive experience that exceeds gu","cbCaicY29obBzS0N","https://ap.wps.com/l/cbCaicY29obBzS0N","pdf",595150,"English","# Role Overview\n# General Scope & Purpose\n# Duties and Responsibilities\n## Financial\n## People\n## Guest Experience\n## Responsible Business\n## Group Responsibilities\n# Skills and Attributes Required","[{\"question\":\"What is the purpose of the Regional Operations Manager role?\",\"answer\":\"It provides day-to-day leadership to hotel General Managers to maximize financial returns, drive people development, and ensure an exceptional guest experience.\"},{\"question\":\"Which financial activities does the role cover?\",\"answer\":\"It supports annual business plans and budgeting, monitors hotel financial performance, helps with revenue and cost forecasting (including payroll), and uses statistical and benchmarking data to improve performance.\"},{\"question\":\"How does the role address people and compliance?\",\"answer\":\"It develops management and team engagement programmes, manages succession planning, ensures regular meetings and appraisals with personal development plans, and supports training and adherence to HR policies and procedures.\"}]","Regional Operations Manager Job Description | PDF",1789350283]