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Includes a guided introduction covering the applicant, role details, expected call duration, use of information in overall evaluation, and privacy/FOI notice. Provides an organized question flow by employment verification, job-relevant topics, overall performance, and closing. Adds referee management tips: use only candidate-provided references, explain key assessment factors, take detailed notes, avoid scoring during the call, and complete ratings afterward using narrative or numerical scales.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/reference-check-script-template-interview-questions-and-rating-guidance/165721/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/reference-check-script-template-interview-questions-and-rating-guidance/165721.png","ImageObject",442,249,{"name":88,"@type":89},"Berry Peter","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-09-26","2026-08-31",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",6,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What should the reference check introduction include?","Question",{"text":109,"@type":110},"It should state who is calling, the applicant and position being considered, that the referee was provided by the candidate, the key elements of the role, the estimated 20-minute duration, and how the information will be used, including FOI and privacy notice.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How is the call structured into question parts?",{"text":114,"@type":110},"The script organizes questions into Part 1 for general employment verification, Part 2 for job-relevant questions (if applicable), Part 3 for overall performance, and Part 4 for closing questions.",{"name":116,"@type":107,"acceptedAnswer":117},"When should ratings be completed and how should they be assigned?",{"text":118,"@type":110},"Do not evaluate or complete the rating during the call. Gather information first with detailed notes, then assign ratings afterward using either narrative outcomes (meets/doesn’t meet) or a numerical rating scale based on evidence provided by the referee.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},165721,1790209597,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":79,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":73},1374402524268,"https://ap-avatar.wpscdn.com/davatar_3d24733baf745e90a7e4bdd5f77d97b2","Sample Script:\n“Hi, My name is _________________ and I’m calling to conduct a reference check for (applicant name), who is being considered for the position of (position title, branch and ministry). Your name has been provided by (applicant name) as a reference. This role is responsible for (list the key elements of the position). The reference check will take approximately 20 minutes to complete.  This reference will be used in the overall evaluation of the applicant and will affect the final rating.  The information you provide can be given to the applicant, in full or part, should it be requested under the Freedom of Information and Protection of Privacy Act.\nWe will be going over a series of questions together. If a question isn’t clear, you’re not sure how to respond, or you can’t speak to a specific area, please let me know.\nThe first set of questions are for general employment verification > Ask questions from Part 1.\n(if applicable) Up next, I’d like to ask you some questions that are relevant to the job > Ask questions from Part 2.\nUp next, I’d like to ask you about the applicant’s overall performance > Ask questions from Part 3.\nIn closing > Ask questions from Part 4.\nThank you for your time and cooperation. If I happen to have any additional questions, would it be okay to contact you again?”\nTips:\nReach out to contact references provided by the candidate only.\nBriefly explain the key factors you will be assessing through the reference check.\nListen carefully and keep detailed and comprehensive notes of the referee’s comments.\nDo not try to evaluate the reference or complete the rating while gathering information; complete the rating after the call.\nDo not ask the referee to provide scores.\nRatings should be assigned based on a thorough examination of the examples and evidence provided by the referee.  Reference check rating can be narrative (i.e. meets/ doesn’t meet) or numerical i.e. numerical rating scale.","cbCaibuAs9peZmVe","https://ap.wps.com/l/cbCaibuAs9peZmVe","docx",52138,"English","# Reference Check Call Introduction\n## Purpose, role details, and consent/FOI notice\n## Question flow by part\n# Interview Guidance and Tips\n## What to do during the call\n## Rating approach and timing","[{\"question\":\"What should the reference check introduction include?\",\"answer\":\"It should state who is calling, the applicant and position being considered, that the referee was provided by the candidate, the key elements of the role, the estimated 20-minute duration, and how the information will be used, including FOI and privacy notice.\"},{\"question\":\"How is the call structured into question parts?\",\"answer\":\"The script organizes questions into Part 1 for general employment verification, Part 2 for job-relevant questions (if applicable), Part 3 for overall performance, and Part 4 for closing questions.\"},{\"question\":\"When should ratings be completed and how should they be assigned?\",\"answer\":\"Do not evaluate or complete the rating during the call. Gather information first with detailed notes, then assign ratings afterward using either narrative outcomes (meets/doesn’t meet) or a numerical rating scale based on evidence provided by the referee.\"}]","Reference Check Script Template - Interview Questions and Rating Guidance | DOCX",1788175892]