[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-252979-105":3,"detail-sidebar-cat-1-en-105":81,"doc-detail-252979-en":126},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","redefine-expert-engaging-frontline-staff-in-lean-continuous-improvement","Redefine Expert - Engaging Frontline Staff in Lean Continuous Improvement","","This presentation focuses on redefining expertise by engaging frontline staff in lean continuous improvement initiatives at East Tennessee Children's Hospital. The hospital is described as a private, independent, not-for-profit pediatric medical center, serving as the only comprehensive regional pediatric center in East Tennessee, with 152 beds and over 155,000 patient visits annually. The core concept of 'Ideal Patient Care' is defined as providing care that achieves the best outcome and experience for every patient and family, every time. This includes meeting patient needs precisely when and where required, customizing care to individual patient and family needs and preferences, ensuring immediate response to problems or changes, maintaining physical, emotional, and professional safety, and eliminating waste. The presentation aims to empower frontline staff to be integral to the continuous improvement process, thereby enhancing patient care and operational efficiency. It highlights the hospital's commitment to a patient-centric approach underpinned by lean principles and continuous learning. The goal is to foster a culture where frontline staff are recognized as experts in their domains and are actively involved in driving improvements, leading to superior patient outcomes and a more efficient healthcare delivery system through the application of lean methodologies.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/presentations/","Presentations",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/redefine-expert-engaging-frontline-staff-in-lean-continuous-improvement/252979/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/redefine-expert-engaging-frontline-staff-in-lean-continuous-improvement/252979.png","ImageObject",442,249,{"name":42,"@type":43},"\tJames","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-19","2026-09-13",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",11,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What is East Tennessee Children's Hospital?","Question",{"text":63,"@type":64},"East Tennessee Children's Hospital is a private, independent, not-for-profit pediatric medical center serving as the only comprehensive regional pediatric center in East Tennessee, with 152 beds and over 155,000 patient visits annually.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"What is the definition of Ideal Patient Care according to the presentation?",{"text":68,"@type":64},"Ideal Patient Care is defined as care that achieves the best outcome and experience for every patient and family, every time they are in our care. It specifically means providing exactly what the patient needs, when and where they need it, defect-free, customized, with immediate response, and waste-free.",{"name":70,"@type":61,"acceptedAnswer":71},"What is the main goal of engaging frontline staff in lean continuous improvement?",{"text":72,"@type":64},"The main goal is to redefine expertise by actively involving frontline staff in lean continuous improvement initiatives to enhance patient care and operational efficiency within the hospital.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},252979,1790141939,{"code":4,"msg":82,"data":83},"success",[84,87,92,97,102,107,112,117,122],{"id":55,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":85,"slug":86},90,"presentations",{"id":88,"doc_module":22,"doc_module_name":25,"category_name":89,"show_sort_weight":90,"slug":91},12,"Resumes",80,"resumes",{"id":93,"doc_module":22,"doc_module_name":25,"category_name":94,"show_sort_weight":95,"slug":96},14,"Invoices",70,"invoices",{"id":98,"doc_module":22,"doc_module_name":25,"category_name":99,"show_sort_weight":100,"slug":101},15,"Posters",60,"posters",{"id":103,"doc_module":22,"doc_module_name":25,"category_name":104,"show_sort_weight":105,"slug":106},16,"Social Media",50,"social-media",{"id":108,"doc_module":22,"doc_module_name":25,"category_name":109,"show_sort_weight":110,"slug":111},17,"Forms",40,"forms",{"id":113,"doc_module":22,"doc_module_name":25,"category_name":114,"show_sort_weight":115,"slug":116},18,"Letters",30,"letters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},21,"Paper Templates",5,"papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":82,"data":127},{"doc_id":79,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":55,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":11,"file_id":130,"file_url":131,"file_type":132,"file_size":133,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":134,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":139,"read_time":140},2336474466412,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","cbCaihjRjuAqNclz","https://ap.wps.com/l/cbCaihjRjuAqNclz","pdf",2341938,22,"English","# East Tennessee Children's Hospital\n## What is Ideal Patient Care?","[{\"question\":\"What is East Tennessee Children's Hospital?\",\"answer\":\"East Tennessee Children's Hospital is a private, independent, not-for-profit pediatric medical center serving as the only comprehensive regional pediatric center in East Tennessee, with 152 beds and over 155,000 patient visits annually.\"},{\"question\":\"What is the definition of Ideal Patient Care according to the presentation?\",\"answer\":\"Ideal Patient Care is defined as care that achieves the best outcome and experience for every patient and family, every time they are in our care. It specifically means providing exactly what the patient needs, when and where they need it, defect-free, customized, with immediate response, and waste-free.\"},{\"question\":\"What is the main goal of engaging frontline staff in lean continuous improvement?\",\"answer\":\"The main goal is to redefine expertise by actively involving frontline staff in lean continuous improvement initiatives to enhance patient care and operational efficiency within the hospital.\"}]","Redefine Expert - Engaging Frontline Staff in Lean Continuous Improvement | PDF",1789263669,8]