[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-276949-105":53,"doc-detail-276949-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","recurring-billing-email-management-configuration-guide-for-recurring-billing-notifications","Recurring Billing Email Management - Configuration guide for recurring billing notifications","","Recurring Billing Email Management explains how to create and administer automated notification emails for recurring billing workflows, including credit card expiring reminders, auto-renewal credit card expiring notifications, upcoming charge reminders, and credit card failure messages. The guide covers where to access these emails, how changes apply per campaign, and how membership versus online giving forms differ. It also details key configuration fields such as sender information, subject lines, timing rules, default wording, and enabling options that control whether emails are actually sent.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/recurring-billing-email-management-configuration-guide-for-recurring-billing-notifications/276949/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/recurring-billing-email-management-configuration-guide-for-recurring-billing-notifications/276949.png","ImageObject",442,249,{"name":88,"@type":89},"Jasmine","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-11-04","2026-09-15",true,{"@type":98,"interactionType":99,"userInteractionCount":30},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"Where are recurring billing emails accessed and what can be edited?","Question",{"text":108,"@type":109},"They are accessed from the Recurring Billing Emails option under Manage Form. Emails can be edited for both new and existing giving campaigns and memberships, with availability varying by form type.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"When is the membership auto-renewal reminder email sent?",{"text":113,"@type":109},"For membership auto-renewals, the reminder must be sent 7 days before the scheduled payment date. The Auto-renewal selection activates the reminder to the primary email collected on the form.",{"name":115,"@type":106,"acceptedAnswer":116},"Does enabling recurring billing emails send messages when a form has no recurring billing?",{"text":117,"@type":109},"Yes, the recurring billing email option may still be shown and configurable, but the email will never be sent because there are no recurring billings.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},276949,1789496542,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":30,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":15,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":125,"read_time":79},2336478487870,"https://ap-avatar.wpscdn.com/davatar_085a072bc5b1113ac321206ff7593b45","Recurring Billing Email Management  \nArticle Number  \n000086802  \nInformation  \nThis system allows you to easily manage Recurring Billing emails (Recurring Billing Credit Card Expiring, Auto-Renewal Credit Card Expiring, Upcoming Charge Reminder and Credit Card Failure emails). Any changes made to the emails will only apply to a specific campaign.  \nTABLE OF CONTENTS  \n Accessing the Recurring Billing Emails  \n Configuring the Upcoming Charge Reminder Email  \n Configuring the Recurring Billing Credit Card Expiring email  \n Configuring the Auto-renewal Credit Card Expiring Email  \n Configuring the Credit Card Failure Email  \n Configuring the On Demand Credit Card Request Email  \n PayPal-Upcoming Charge Reminder (only displays if PayPal is configured and assigned)  \n Pa~~y~~Pa~~l~~Busines-s~~ ~~Pa~~y~~PaRules~~l ~~Failure~~ ~~(only displays if PayPal is configured and assigned)  \n Sites with Recurring Billing Emails Already Turned On  \nAccessing the Recurring Billing Emails  \nThe recurring billing emails can be accessed from the Recurring Billing Emails option under Manage Form. These emails can be edited for both new and existing giving campaigns and memberships.  \nSelecting this option will open a window showing the emails that can be configured. For online giving forms, you'll see an Upcoming Charge Reminder email, a Recurring Billing Credit Card Expiring email, Credit Card Failure, and an On Demand Credit Card Request email that are available for configuring. Membership forms will have the same emails as online giving forms plus an Auto-renewal Credit Card Expiring email.  \nNOTE: If a form is not using recurring billings or auto-renewals, the option for recurring billing emails will still be displayed and the admin will still be able to go in and configure an email. The email will never be sent since there are no recurring billings.  \nConfiguring the Upcoming Charge Reminder Email  \nMastercard Standards for Recurring Payment Notification: Membership  \nAuto-Renewals  \nThe recurring payment reminder email for membership auto-renewals must be sent 7 days before the scheduled payment date.  \nThe system sends the reminder email 7 days before the scheduled auto-renewal date. Selection of the Auto-renewal option activates the reminder email, which is sent to the primary email address collected on the form.  \nThe Auto-renewal reminder email can be edited in the Recurring Billing area in the form properties.  \nFrom Name: This is a required field that will default to the First Name and Last Name of the admin who created the form but can be changed.  \n From Email: This is a required field that will default to the Email Address of the admin who created the form but can be changed.  \n Admins that should receive a copy of this email: This is not a required field and will be empty by default, so no admins will receive a copy of this email. If an admin's email address is added to the field, then they would receive a copy of the email that is sent to the end user.  \n Subject: This is a required field that will default to Community Name-Form Name-Upcoming Charge Reminder but can be changed.  \n Email Body: This is a required field that will default to the following verbiage, but can be changed:  \nDear \\#\\#FirstName\\#\\#:  \nAs requested, this is a reminder that you will be charged in [RemindDaysBefore] days for the \\#\\#PaymentTypeDescription\\#\\# for \\#\\#Form Name\\#\\# shown below.  \nWe thankyou very much foryour continued support.\\#\\#Group Name\\#\\#  \n[Credit Card Information][Payment Information]  \nUpdate your credit card information  \nConfiguring the Recurring Billing Credit Card Expiring email  \nThis email will be sent to any constituent who has recurring billing set up on a credit card that is either expired or about to expire. It will be sent at the intervals configured by the admin and will be sent until the credit card is updated or until the credit card payment fails. By default the Recurring Billing Credit Card Expiring email will NOT be ","cbCaiqzdCbboANzx","https://ap.wps.com/l/cbCaiqzdCbboANzx","pdf",219371,"English","# Accessing the Recurring Billing Emails\n## Managing emails by campaign and form type\n## Forms not using recurring billing\n# Configuring the Upcoming Charge Reminder Email\n## Sending timing for membership auto-renewals\n## Required sender and subject fields\n## Default email body structure\n# Configuring the Recurring Billing Credit Card Expiring Email\n## When reminders are sent and interval options\n## Enablement for specific campaigns\n## Required sender, subject, and default body wording\n# Configuring the Auto-renewal Credit Card Expiring Email\n# Configuring the Credit Card Failure Email\n# Configuring the On Demand Credit Card Request Email\n# PayPal-Upcoming Charge Reminder\n# Sites with Recurring Billing Emails Already Turned On","[{\"question\":\"Where are recurring billing emails accessed and what can be edited?\",\"answer\":\"They are accessed from the Recurring Billing Emails option under Manage Form. Emails can be edited for both new and existing giving campaigns and memberships, with availability varying by form type.\"},{\"question\":\"When is the membership auto-renewal reminder email sent?\",\"answer\":\"For membership auto-renewals, the reminder must be sent 7 days before the scheduled payment date. The Auto-renewal selection activates the reminder to the primary email collected on the form.\"},{\"question\":\"Does enabling recurring billing emails send messages when a form has no recurring billing?\",\"answer\":\"Yes, the recurring billing email option may still be shown and configurable, but the email will never be sent because there are no recurring billings.\"}]","Recurring Billing Email Management - Configuration guide for recurring billing notifications | PDF"]