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The position focuses on delivering a welcoming, professional first point of contact for visitors, staff, and students via telephone, email, and in person; responding to enquiries; operating the LIPA switchboard and other communication systems; and managing visitor sign-in, security badges, and mail processing. It also includes maintaining reception/foyer readiness, updating phone lists and directories, handling irregularities, and complying with data protection, equal opportunities, and health and safety. Hours cover term-time weekday shifts.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/receptionist-job-description-december-2025/257002/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/receptionist-job-description-december-2025/257002.png","ImageObject",442,249,{"name":88,"@type":89},"Logic","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-21","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",6,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is the main purpose of the Receptionist role in December 2025?","Question",{"text":109,"@type":110},"To provide a welcoming and excellent first point of contact for visitors, staff, and students, respond to enquiries, operate the LIPA switchboard, sort incoming post, and ensure information flows are accurate and effective.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"Which major tasks does the Receptionist handle day to day?",{"text":114,"@type":110},"Welcoming and enquiry handling, operating the LIPA switchboard and communications systems, processing mail and deliveries, performing general reception duties, and undertaking duties common to all LIPA staff.",{"name":116,"@type":107,"acceptedAnswer":117},"What are the required working hours for the role?",{"text":118,"@type":110},"The role is Monday to Friday during term-time (32 weeks), with an AM shift from 8:30am to 1:30pm and a PM shift from 1:00pm to 6:00pm.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},257002,1790631121,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":47,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":73},1099513958762,"https://ap-avatar.wpscdn.com/avatar/1000023916a998db790?x-image-process=image/resize,m_fixed,w_180,h_180&k=1784791008015729253","| Job Title | Receptionist |\n| --- | --- |\n| Salary Scale | Fixed SCP 11 |\n| Responsible To | Receptionist Team Leader |\n| Responsible For | Not Applicable |\n| Number in Post | 4 |\n| Date Drafted | December 2025 |\n\n\n| Job Purpose |\n| --- |\n| To provide a welcoming and excellent first point of contact to visitors, staff, and students (by telephone, e-mail and in person), to respond to enquiries, to operate the LIPA switchboard and to sort incoming post. To ensure that information flows are accurate and effective. |\n\n\n| Major Tasks |\n| --- |\n| 1. To provide a welcoming and professional first impression to visitors, students and staff and deal with their enquiries.\u003Cbr>2. To operate the LIPA switchboard and other LIPA communication systems.\u003Cbr>3. To sort incoming post and direct deliveries.\u003Cbr>4. To complete general Reception duties.\u003Cbr>5. To undertake duties common to all LIPA staff. |\n\n\n| Job Activities |\n| --- |\n| Major Task 1: Visitors, Staff and Students |\n| 1. To provide a welcoming and professional first impression to visitors, students, and staff and deal with their enquiries in a helpful manner.\u003Cbr>2. Welcome visitors to LIPA and assist them in locating other staff or areas of the building.\u003Cbr>3. Maintain an accurate signing-in book and issue security badges for all visitors.\u003Cbr>4. Give information to customers either verbally or paper based.\u003Cbr>5. Assist with the distribution of car parking permits.\u003Cbr>6. Assists with maintaining front door security and reporting any suspicious activity. |\n| Major Task 2: Switchboard and Communication Systems |\n| 1. Handling telephone, email, and face-to-face enquiries in a courteous and efficient, manner.\u003Cbr>2. Keep abreast of developments within LIPA to ensure accurate information is always provided.\u003Cbr>3. Ensure that letters, emails, and telephone messages are forwarded to staff and students by the most efficient method.\u003Cbr>4. Operate internal LIPA communication systems.\u003Cbr>5. Action start, and end of day procedures to ensure answering machine service for out of hours information is directed appropriately and switched to answer machine at close of business each day. |\n| Major Task 3: Postal System |\n| 1. Processing incoming post and deliveries and handling outgoing post (via franking machine, special delivery, or courier service etc) .\u003Cbr>2. Liaising with Royal Mail to ensure continuity of mail service. |\n| Major Task 4: General Reception Duties |\n| 1. Update and issue the internal phone list as required.\u003Cbr>2. Maintain continuity by documenting and communicating actions, irregularities, and continuing needs. |\n\n\n| 3. Maintain employee and departmental directories.\u003Cbr>4. Ensure the reception and foyer area is kept tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures) . |\n| --- |\n| Major Task 5: Other Duties |\n| 1. Work flexibly including contributing to work projects of a general nature and providing cover for other staff.\u003Cbr>2. Participate in staff appraisals and training programmes as required.\u003Cbr>3. Carry out duties at all times with due regard to Data Protection/confidentiality, Equal Opportunities, Health and Safety and other policies as agreed and revised from time to time. |\n\n\n| Notes: |\n| --- |\n| This job description will be reviewed annually as part of the appraisal process and may be varied in the light of LIPA’s changing business needs. The job description sets out the main duties of the post at the date it was drafted. Such duties may vary from time to time without changing the general character of the post or the level of responsibility entailed. |\n| Location: |\n| The job is initially located on our main site. However, it may be that from time to time the post holder will be required to work on different duties, or in any other jobs, within their competence, such jobs being in their present or any other location as may be deemed appropriate. In all cases regard will be paid to the qualifications, experience, current duties and","cbCaim4GJufDOD2Z","https://ap.wps.com/l/cbCaim4GJufDOD2Z","pdf",136297,"English","# Job Title\n# Job Purpose\n# Major Tasks\n## Major Task 1: Visitors, Staff and Students\n## Major Task 2: Switchboard and Communication Systems\n## Major Task 3: Postal System\n## Major Task 4: General Reception Duties\n## Major Task 5: Other Duties\n# Job Activities\n## Major Task 1: Visitors, Staff and Students\n## Major Task 2: Switchboard and Communication Systems\n## Major Task 3: Postal System\n## Major Task 4: General Reception Duties\n## Major Task 5: Other Duties\n# Notes and Location\n# Hours\n# Education and Qualifications\n# Experience / Knowledge\n# Skills and Ability\n# Commitment","[{\"question\":\"What is the main purpose of the Receptionist role in December 2025?\",\"answer\":\"To provide a welcoming and excellent first point of contact for visitors, staff, and students, respond to enquiries, operate the LIPA switchboard, sort incoming post, and ensure information flows are accurate and effective.\"},{\"question\":\"Which major tasks does the Receptionist handle day to day?\",\"answer\":\"Welcoming and enquiry handling, operating the LIPA switchboard and communications systems, processing mail and deliveries, performing general reception duties, and undertaking duties common to all LIPA staff.\"},{\"question\":\"What are the required working hours for the role?\",\"answer\":\"The role is Monday to Friday during term-time (32 weeks), with an AM shift from 8:30am to 1:30pm and a PM shift from 1:00pm to 6:00pm.\"}]","Receptionist Job Description - December 2025 | PDF",1789310506]