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This position is multifocal with involvement in many business functions.  \nJOB RESPONSIBILITIES AND DUTIES:  \nEssential Job Responsibilities with demonstrated competency  \n• Possesses ability to work with all members of the health care team.  \n• Demonstrates high ability to interact with customers in a friendly, efficient and professional manner.  \n• Possesses knowledge and is skillful in effective verbal and written communication.  \n• Demonstrates ability to request payment due at time of services, holding patient accountable for terms of payment communicated prior to date of service.  \n• Demonstrates ability to operate credit card payment device, including receipt of cash or checks.  \n• Demonstrates ability to reconcile payment register at end of business day.  \n• Demonstrates high level of organizational skills, keeping patient intake flow smooth and efficient.  \n• Maintains reception desk in orderly and clean condition.  \n• Demonstrate abilities to perform independently with minimal supervision.  \n• Protects patient privacy during direct patient contact and abides to HIPAA standards upholding the privacy and security of PHI and ePHI.  \nTechnical Skills General Business Operations with Abilities, Skill, Knowledge required for success in the work environment:  \n• Patient registration is performed with accuracy when verifying patient information.  \n• Verifies patient registration on date of service in patient accounting system and alerts clinical personnel of patient arrival.  \n• Places all necessary forms in patient chart for clinical personnel use to document care.  \n• Verifies assembly of medical record content is complete prior to patient's admission.  \n• Receives patient on date of service, including verification of patient identification, and patient acknowledgement of services.  \no Provides with instruction all documents requiring patient signatures.  \n• Collects patient financial responsible co-payments or deductible payments upon admission; secures payment.  \n• Keeps family members informed of patient's status during their stay in the Center.  \n• Maintains appearance of waiting room in neat and orderly condition.  \n• Maintains stock of beverages & supplies for visitors and re-orders supplies as needed.  \n• Manages all incoming telephone calls and directs to correct team member.  \n• Maintains friendly and polite phone etiquette and a thorough working knowledge of phone system.  \n• When away from reception area provides patients or visitors with contact information of how to reach another member of the staff for assistance.  \n• When directed, communicates changes to surgery schedule (delay, cancel, change dates, times, etc.) and distributes to other team members for immediate notification.  \nBehaviors contributing to professional success in the work environment:  \nProfessionalism:  \n• Self awareness of professional image to peer group, patients, physician and visitors.  \n• Self awareness of personal and professional strengths and weaknesses and accepts accountability and responsibility for self improvement.  \n• Self awareness of personal emotions and manages conduct without creating disruption or impacting others in the workplace.  \n• Shares expertise with others and willingly shares information.  \n• Personal attire is business casual at minimum and appropriate for customer relations.  \n• Treatment of others is with mutual respect, regardless of age, gender, ethnic, cultural or spiritual differences, job title, status or position, and is committed to promotion of a harassment-free environment.  \n• Upholds organizational values, culture and mission statement.  \nReliability & Quality of work:  \n• Documents patient or visitor unexpected events or grievances using event repor","cbCaigm0JtQaUbBW","https://ap.wps.com/l/cbCaigm0JtQaUbBW","pdf",100013,"English","# Job Summary\n## Job Responsibilities and Duties\n## Professional Behaviors (Professionalism, Reliability & Quality, Communication, Team Work)","[{\"question\":\"Who does the Receptionist report to and what is the job status?\",\"answer\":\"The Receptionist reports to the Business Office Coordinator and is classified as non-exempt.\"},{\"question\":\"What are the Receptionist’s key responsibilities in patient and guest intake?\",\"answer\":\"Responsibilities include accurate patient registration, verifying information and identification, alerting clinical personnel of arrivals, preparing forms and charts for documentation, and maintaining an orderly, clean reception area and waiting room.\"},{\"question\":\"How does the Receptionist handle payments and daily reconciliation?\",\"answer\":\"The role collects co-payments or deductible payments upon admission, operates credit card payment devices, receives cash/checks, and reconciles the payment register at the end of the business day.\"}]","Receptionist Job Description - Customer Service | PDF",1789310488]