[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-170734-105":3,"detail-sidebar-cat-1-en-105":81,"doc-detail-170734-en":126},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","recall-media-release-template-media-release-text-structure","RECALL MEDIA RELEASE TEMPLATE - Media Release Text Structure","","A media release template for product recalls that structures a one-page statement for timely public communication. It specifies how to craft the heading with “recalls/recalled,” and what the body must cover: who is acting, what product is affected (including varieties, pack size/weight, and batch or date marks), where distribution occurred, the recall process, and when it is happening. It also includes optional quotes, consumer instructions for refunds or return, health guidance, and media contact details.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/letters/","Letters",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/recall-media-release-template-media-release-text-structure/170734/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/recall-media-release-template-media-release-text-structure/170734.png","ImageObject",442,249,{"name":42,"@type":43},"Maeve","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-10-20","2026-09-01",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",11,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What key information must the recall media release body include?","Question",{"text":63,"@type":64},"It must cover who is taking action, what action is being taken with product details (name, varieties, pack size/weight, and date marking/batch codes), where the product was sold, how the recall will be conducted, and when the recall is happening.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"What should consumers be advised to do after a product is recalled?",{"text":68,"@type":64},"Consumers should not consume the product and should return it to the place of purchase for a full refund. If the recalled food may be linked to illness, consumers should also seek medical assistance.",{"name":70,"@type":61,"acceptedAnswer":71},"What contact details should be included in the media release?",{"text":72,"@type":64},"The release should provide a media contact person and their phone number (or only a number). The person should be available when the media release is issued, and the release may also direct readers to additional information sources like a company website or recall notice links.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},170734,1788274728,{"code":4,"msg":82,"data":83},"success",[84,88,93,98,103,108,113,117,122],{"id":55,"doc_module":22,"doc_module_name":25,"category_name":85,"show_sort_weight":86,"slug":87},"Presentations",90,"presentations",{"id":89,"doc_module":22,"doc_module_name":25,"category_name":90,"show_sort_weight":91,"slug":92},12,"Resumes",80,"resumes",{"id":94,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},14,"Invoices",70,"invoices",{"id":99,"doc_module":22,"doc_module_name":25,"category_name":100,"show_sort_weight":101,"slug":102},15,"Posters",60,"posters",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":106,"slug":107},16,"Social Media",50,"social-media",{"id":109,"doc_module":22,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},17,"Forms",40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":115,"slug":116},18,30,"letters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},21,"Paper Templates",5,"papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":82,"data":127},{"doc_id":79,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":114,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":26,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":80,"read_time":22},5909877438554,"https://ap-avatar.wpscdn.com/avatar/5600025385ad2bf12a7?_k=1778553567797529272","RECALL MEDIA RELEASE TEMPLATE\n[Insert Company logo/name]\n[Insert date]\n[Insert heading]\nThe heading should be no more than one line and should capture as much information as possible, but the word recalls/recalled should be used.\nExample: [Company name] recalls [product name] due to presence of Listeria OR [Product name] recalled due to presence of Listeria\nBody of media release\nThe body of the media release should include a short introduction of no more than a couple of lines and should include the main facts.\nThe media release should be no more than a page but needs to answer the questions:\nwho is taking action [Company];\nwhat action is being taken (Recalling a product - include all product details, including product name, varieties (flavours etc), package size/weight and date marking/batch codes, as relevant);\nwhere (from what stores in which states/territories);\nhow (through a recall process); and\nwhen (now).\nYou can quote a spokesperson or the relevant company representative.\nIt should also include:\nadvice to consumers on what you want them to do (e.g. do not consume the product and return to the place of purchase for a full refund)\nan advisory to seek medical assistance for consumers concerned about their health, if the food being recalled has been associated with illness\nwhere customers can obtain more information such as a customer enquiry phone number and/or company website and links to more information, if necessary, such as  the recall notice on the FSANZ website.\nYou may also wish to include an apology and advice on when the product will be available again.\nExample:\n[Company name] today recalled all [include all products affected and details] from [name of retailer/s] stores across Australia due to the presence of Listeria monocytogenes.\n[Company name] Director John Smith said the company had detected Listeria monocytogenes, on the products during testing at the company’s facilities in Melbourne.\nThe affected product has use by/best before dates of: [date marking or other identifying features].\n“As soon as we detected an issue we made contact with authorities in the [name relevant jurisdiction] to conduct a recall and have notified all relevant retailers,” Mr Smith said.\n“Any consumers who have the affected product should return it to the place of purchase for a full refund. If consumers have any questions they can contact the company by calling/emailing [number or alternative contact e.g. email].\nListeria can be dangerous, particularly for pregnant women, the elderly or small children. More information on Listeria can be found on the Food Standards Australia New Zealand website at \u0013 HYPERLINK \"http://www.foodstandards.gov.au/consumer/safety/listeria/Pages/factsheet/listeriaandfoodjuly25590.aspx\" \u0014http://www.foodstandards.gov.au/consumer/safety/listeria/Pages/factsheet/listeriaandfoodjuly25590.aspx\u0015.\nMr Smith said anyone concerned about their health should seek medical advice.\nContact\n[Insert contact name and number]\nYou need to give the media someone to contact, either a name and a number or just a number. Make sure this person is available when you issue the media release.","cbCaitVXsbG133QP","https://ap.wps.com/l/cbCaitVXsbG133QP","docx",36643,"English","# Recall media release heading\n## Media release body requirements\n## Consumer advice and health guidance\n## Spokesperson quote and apology (optional)\n## Contact information","[{\"question\":\"What key information must the recall media release body include?\",\"answer\":\"It must cover who is taking action, what action is being taken with product details (name, varieties, pack size/weight, and date marking/batch codes), where the product was sold, how the recall will be conducted, and when the recall is happening.\"},{\"question\":\"What should consumers be advised to do after a product is recalled?\",\"answer\":\"Consumers should not consume the product and should return it to the place of purchase for a full refund. If the recalled food may be linked to illness, consumers should also seek medical assistance.\"},{\"question\":\"What contact details should be included in the media release?\",\"answer\":\"The release should provide a media contact person and their phone number (or only a number). The person should be available when the media release is issued, and the release may also direct readers to additional information sources like a company website or recall notice links.\"}]","RECALL MEDIA RELEASE TEMPLATE - Media Release Text Structure | DOCX"]