[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-279360-105":53,"doc-detail-279360-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","re-letting-of-void-properties-task-group","Re-Letting of Void Properties Task Group","","Progress update on the Re-Letting of Void Properties Task Group recommendations for South Holland District Council. The report reviews housing stock scale, typical void turnaround time, and performance over the period leading into 2019. It details actions taken to amalgamate voids processing into one team, refine tenancy management and end-of-tenancy communication, improve property marketing approaches, and address contract and oversight arrangements to reduce delays.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/re-letting-of-void-properties-task-group/279360/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/re-letting-of-void-properties-task-group/279360.png","ImageObject",442,249,{"name":88,"@type":89},"Liam","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-30","2026-09-16",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",7,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What purpose does the report serve for the Performance Monitoring Panel?","Question",{"text":109,"@type":110},"To provide an update on progress against the Task Groups recommendations.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How does the council report housing re-let (key to key) times?",{"text":114,"@type":110},"It provides month-by-month averages for all tenures across the stated period, showing the overall re-let time trend.",{"name":116,"@type":107,"acceptedAnswer":117},"What changes were made to voids processing and tenancy management?",{"text":118,"@type":110},"Voids processing is coordinated through a single team with weekly meetings and targeted interventions, while tenancy audits and a revised end-of-tenancy process improve clarity of responsibilities and support faster turnaround.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},279360,1790741838,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":47,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":73},8796095461564,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","SOUTH HOLLAND DISTRICT COUNCIL  \nReport of: Portfolio Holder Housing and Health & Executive Director-Place  \nTo: Performance Monitoring Panel, Wednesday, 20 March 2019  \n(Author: Phil Stacey, Housing Options Manager)  \nSubject Re-Letting of Void Properties Task Group  \nPurpose: To provide the panel with an update on progress against the Task Groups recommendations.  \nRecommendation(s):  \n1) That the panel note the contents of the report.  \n1.0 BACKGROUND  \n1.1 South Holland District Council currently owns and manages 3,847 Council properties. Around 1,200 of these homes are in Spalding and approximately 400 in Holbeach with the remaining units spread through the small rural villages that make up the South Holland area. There are around 1,000 sheltered homes with the remaining properties being flats and houses. On average, 22 properties become void each month. Over the last 12 months, the overall re-let time, key to key for all tenures is reported as follows.  \n1.2  \n\n| Month | Housing re-let time (total average key to key in days) All Tenures. |\n| --- | --- |\n| January 2018 | 34 |\n| February 2018 | 42 |\n| March 2018 | 36 |\n| April 2018 | 34 |\n| May 2018 | 42 |\n| June 2018 | 38 |\n| July 2018 | 26 |\n| August 2018 | 42 |\n| September 2018 | 36 |\n| October 2018 | 22 |\n| November 2018 | 25 |\n| December 2018 | 12 |\n| January 2019 | 26 |\n\n1.3 Following the Re-Letting of Void Properties task group in July 2017, the panel has received updates in November 2017, May 2018 and September 2018 together with information provided within quarterly performance monitoring reports. Updates against the task group’s recommendations are provided below.  \n1.4  \n\n|  | Recommendations | Actions to date |\n| --- | --- | --- |\n| a | That the voids process is amalgamated into one voids team and the process along with a number of actions within this are refined and/or removed. This is for all properties within the housing stock (sheltered or general needs housing) . This may rely upon digital applications, key safes at properties to allow quicker access once vacated and automated communications with customers. | Following the Place Services review in September 2017, the Available Homes Team continue to hold ownership of the voids process and ensure that properties are re-let in a timely manner. Currently, the Available Homes Team coordinate the processing of void properties with timely interventions from the Business Support Team, Housing Services Team and the Housing Repairs Team. Increased communications are being promoted through weekly voids meetings to discuss the progress of void repairs, ensuring properties in the highest demand are prioritised for completion first. |\n| b | That the management of tenancies is overhauled to ensure property standards are maintained and/or recharges for repairs are appropriately received. This includes procedures used at the commencement of any new tenancy to ensure the efficiency and effectiveness of tenancy management and to ensure everyone, including the tenant, is aware of their duties and responsibilities during their tenancy. This includes a need for clear communication of procedures to be followed during and at the end of the tenancies, such as the handing in of notice and the timescales/method to be followed for the return of keys. This way of working will ensure swift timescalesat the start of the process and support subsequent actions in the process to meet turnaround times. | The task group recommended that the management of tenancies be overhauled to ensure that greater emphasis is placed on the tenant to adhere to their responsibilities throughout the duration of their tenancy. Housing Neighbourhood Officers are now carrying out a programme of tenancy audits to identify and address issues during the lifetime of a tenancy. The end of tenancy process has also been revised to include a clear end of tenancy letter which is now used for all customers who serve the Council with a valid notice to quit (appendix A) .","cbCaieT52glWt8b6","https://ap.wps.com/l/cbCaieT52glWt8b6","pdf",78600,"English","# Background\n## Housing stock and void turnaround times\n## Task group updates and actions\n## Amalgamating the voids process\n## Overhauling tenancy management and communications\n## Marketing of properties\n## Contract review and service oversight","[{\"question\":\"What purpose does the report serve for the Performance Monitoring Panel?\",\"answer\":\"To provide an update on progress against the Task Groups recommendations.\"},{\"question\":\"How does the council report housing re-let (key to key) times?\",\"answer\":\"It provides month-by-month averages for all tenures across the stated period, showing the overall re-let time trend.\"},{\"question\":\"What changes were made to voids processing and tenancy management?\",\"answer\":\"Voids processing is coordinated through a single team with weekly meetings and targeted interventions, while tenancy audits and a revised end-of-tenancy process improve clarity of responsibilities and support faster turnaround.\"}]","Re-Letting of Void Properties Task Group | PDF",1789519346]