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The position leads and trains hotel teams, maintains guest satisfaction and employee satisfaction, and ensures quality assurance while protecting company assets. 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Equivalent experience is acceptable.  \nMINIMUM EXPERIENCE:  \n􀁸 2-5 years as Hotel General Manager or other hotel management role.  \nPhysical Requirements  \n􀁸 Must be able to sit or stand for long periods at a time.  \n􀁸 May be required to do light lifting or carrying.  \n􀁸 Capable of working in a fast paced environment and in stressful situations.  \n􀁸 Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.  \n􀁸 May be required to walk and/or stand for long periods of time.  \n􀁸 Must be flexible in work hours/days.  \n􀁸 Must be able to travel.  \n􀁸 Requires good vision.  \n􀁸 Must possess a valid driver’s license and a personal vehicle.  \n􀁸 Must be available to work extended hours, nights and weekends.  \nGeneral Requirements  \n􀁸 Must have knowledge of a variety of computer software applications in word processing and spreadsheets. Word, Excel, Power Point and Access.  \n􀁸 Must have full knowledge of Opera Full Service  \n􀁸 Must have effective oral and written communication skills.  \n􀁸 Must have good analytical skills and decision-making ability.  \n􀁸 Must be able to work independently and multi-task, prioritizing as appropriate.  \n􀁸 Obtain any locally required certifications.  \nFundamental Requirements  \nRevenue Management:  \n􀁸 Provide the Revenue Management Department with information that includes a market analysis of competitors’ rates by market segment for weekday and weekend and a forecast of local market conditions and special events that may impact occupancy and/or rate.  \n􀁸 Support sales efforts as directed by the Management and the corporate sales organization.  \n􀁸 Train front desk staff to successfully perform selling techniques and procedures for current promotions.  \nFinancial Results:  \n􀁸 Provide input to the annual budget by forecasting changes in operating expenses and labor cost.  \n􀁸 Use business forecasts to manage costs by scheduling labor in accordance with staffing guidelines, control other expenses in accordance with business demand levels and control utility expenses in accordance with energy management and building operations standards.  \n􀁸 Based on forecasted monthly revenue, adjust controllable expenses to maintain profit marginsand achieve planned monthly budget; explain the causes for budget variances of controllable expenses and take corrective action to avoid future occurrences and adjust spending to eliminate variances.  \n􀁸 Execute company policies and procedures for purchasing.  \nGuest Satisfaction:  \n􀁸 Train staff to successfully perform guest service procedures in accordance with company standards (e.g. , greeting, scripts, pre-assignment of rooms, etc.) .  \n􀁸 Train staff to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received. Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property.  \n􀁸 Personally respond to guest complaint letters, Guest Assistance Contact Forms, and comment cards in accordance with company standards.  \n􀁸 Receive satisfactory scores for Medallia (i.e. , guest satisfaction survey) and take action to correct any deficiencies.  \nEmployee Satisfaction:  \n􀁸 Recruit, select, train ","cbCaiuQVpBjdB7IX","https://ap.wps.com/l/cbCaiuQVpBjdB7IX","pdf",134449,"English","# Job Summary\n## Core Responsibilities\n## Education & Experience\n## Physical Requirements\n## General Requirements\n## Fundamental Requirements\n### Revenue Management\n### Financial Results\n### Guest Satisfaction\n### Employee Satisfaction\n### Product Quality\n## Job Type & Application","[{\"question\":\"What are the main goals of the Hotel General Manager role?\",\"answer\":\"Manage daily hotel operations to achieve planned revenue and profit while maintaining guest satisfaction, employee satisfaction, quality assurance, and asset protection.\"},{\"question\":\"What minimum experience is required for this position?\",\"answer\":\"At least 2-5 years as a Hotel General Manager or in another hotel management role.\"},{\"question\":\"Which systems or skills must the General Manager know?\",\"answer\":\"Must have knowledge of computer software (Word, Excel, PowerPoint, Access) and full knowledge of Opera Full Service, along with strong communication and analytical decision-making skills.\"}]","Ramada Plaza Resort and Suites - Hotel General Manager Job Description | PDF",1789350295]