[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-258670-105":53,"doc-detail-258670-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","ramada-hotel-lead-front-desk-job-description","Ramada Hotel Lead Front Desk Job Description","","Hotel Lead Front Desk job description for Ramada Plaza Resort and Suites International Drive by Wyndham, focused on recruiting a Front Desk Agent at 6500 International Drive, Orlando. The role emphasizes providing attentive, courteous, efficient guest service across check-in, stay, and checkout, while maximizing room revenue and occupancy. It outlines required and preferred education and experience, including computer skills and optional Opera knowledge, plus physical demands and core service, communication, confidentiality, problem-solving, cash handling, reservations, and front-desk system duties. 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Responsibilities also include reservations handling, cash/credit policy compliance, package/mail logging, and daily front office log review.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What qualifications and computer skills are required or preferred?",{"text":113,"@type":109},"High school diploma or equivalent and computer experience are required. College coursework and hotel-related experience are helpful or preferred, and Opera Property Management knowledge is recommended but not required. Customer service experience is preferred.",{"name":115,"@type":106,"acceptedAnswer":116},"What physical and operational requirements does the job specify?",{"text":117,"@type":109},"The role may require flexible and long hours, standing during the entire shift, and light work including lifting up to 20 pounds occasionally and up to 10 pounds frequently or constantly. 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Description  \nRamada Plaza Resort and Suites International Drive by Wyndham is now seeking a Front Desk Agent to join our team at 6500 International Drive, Orlando, Florida.  \nJob Summary  \nThe Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.  \nEducation & Experience  \n􀁸 College course work in related field helpful.  \n􀁸 Experience in a hotel or a related field preferred.  \n􀁸 High School diploma or equivalent required.  \n􀁸 Computer experience required.  \n􀁸 Customer Services experience preferred.  \n􀁸 Knowledge with Opera Property Management recommended but not required  \nPhysical Requirements  \n􀁸 Flexible and long hours sometimes required.  \n􀁸 Light work-Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.  \n􀁸 Ability to stand during entire shift.  \nGeneral Requirements  \n􀁸 Maintain a warm and friendly demeanor at all times.  \n􀁸 Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.  \n􀁸 Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.  \n􀁸 Must be able to multitask and prioritize departmental functions to meet deadlines.  \n􀁸 Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.  \n􀁸 Attend all hotel required meetings and trainings.  \n􀁸 Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.  \n􀁸 Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.  \n􀁸 Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations.  \n􀁸 Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.  \n􀁸 Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.  \n􀁸 Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.  \n􀁸 Must be able to cross-train in other hotel related areas.  \n􀁸 Must be able to maintain confidentiality of information.  \n􀁸 Must be able to show initiative, including anticipating guest or operational needs.  \n􀁸 Perform other duties as requested by management.  \nFundamental Requirements  \n􀁸 Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.  \n􀁸 Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable) .  \n􀁸 Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.  \n􀁸 Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.  \n􀁸 Review Front Office log and Trace File daily.  \n􀁸 Answer inquires from guests regarding restaurants, transportation, entertainment, etc.  \n􀁸 Follow all cash handling and credit policies.  \n􀁸 Be aware of all rates, packages and special promotions as listed in the on Opera.  \n􀁸 Be familiar with all in-house groups.  \n􀁸 Be aware of closed out and restricted dates.  \n􀁸 Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.  \n􀁸 Be familiar with hospitality terminology.  \n􀁸 Have knowledge of emergency procedures and assist as needed.  \n􀁸 Handle check-ins and checkouts in a friendly, efficient and courteous manner.  \n􀁸 Use proper two-way radio etiquette at all times when communicating with other employees.  \n􀁸 Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.  \n􀁸 Be able to perform and ","cbCaindJLI916tre","https://ap.wps.com/l/cbCaindJLI916tre","pdf",131340,"English","# Job Summary\n## Education & Experience\n## Physical Requirements\n## General Requirements\n## Fundamental Requirements","[{\"question\":\"What are the core responsibilities for the Front Desk Agent role?\",\"answer\":\"Provide attentive, courteous, and efficient guest service during check-in, throughout the stay, and at checkout, while supporting room revenue and occupancy. Responsibilities also include reservations handling, cash/credit policy compliance, package/mail logging, and daily front office log review.\"},{\"question\":\"What qualifications and computer skills are required or preferred?\",\"answer\":\"High school diploma or equivalent and computer experience are required. College coursework and hotel-related experience are helpful or preferred, and Opera Property Management knowledge is recommended but not required. Customer service experience is preferred.\"},{\"question\":\"What physical and operational requirements does the job specify?\",\"answer\":\"The role may require flexible and long hours, standing during the entire shift, and light work including lifting up to 20 pounds occasionally and up to 10 pounds frequently or constantly. It also requires operating front-desk systems, using two-way radio etiquette, and completing shift checklists and related reports.\"}]","Ramada Hotel Lead Front Desk Job Description | PDF",1789325026]