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The session objectives cover the purpose of RACI, the process for creating a RACI chart, and the benefits of using it to improve accountability and communication. It explains the roles Responsible, Accountable, Consulted, and Informed, when RACI is required, and where it should be used. It also provides practical tips for assigning R, A, C, and I, plus common traps to avoid.",{"@graph":63,"@context":112},[64,80,95],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":36,"@type":70,"position":76},"https://docshare.wps.com/template/forms/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/raci-matrix-tips-traps-responsibility-charting-for-process-mapping/560738/",4,{"url":78,"name":59,"@type":81,"author":82,"headline":59,"publisher":85,"fileFormat":88,"inLanguage":57,"description":61,"dateModified":89,"datePublished":89,"encodingFormat":88,"isAccessibleForFree":90,"interactionStatistic":91},"DigitalDocument",{"name":83,"@type":84},"Dipper","Person",{"url":68,"name":86,"@type":87},"DocShare","Organization","application/pdf","2026-10-12",true,{"@type":92,"interactionType":93,"userInteractionCount":4},"InteractionCounter",{"@type":94},"ViewAction",{"@type":96,"mainEntity":97},"FAQPage",[98,104,108],{"name":99,"@type":100,"acceptedAnswer":101},"What is the purpose of a RACI matrix?","Question",{"text":102,"@type":103},"It identifies activities or decisions and the people or roles involved, making responsibilities clear. It also supports accountability and better coordination across the organization.","Answer",{"name":105,"@type":100,"acceptedAnswer":106},"How do the roles Responsible, Accountable, Consulted, and Informed differ?",{"text":107,"@type":103},"Responsible completes or leads a process step. Accountable is held to final implementation responsibility and approval authority, with only one A per function. Consulted provides advice before decisions and involves two-way communication, while Informed is notified after decisions or implementation with one-way communication.",{"name":109,"@type":100,"acceptedAnswer":110},"When is RACI required or most helpful?",{"text":111,"@type":103},"Use it where there are multiple decision points, tasks and decisions at wrong levels, promotion or assignment infighting, finger-pointing after failures, or difficulty managing interfaces. It is also helpful when accountability is unclear, work is delayed or incomplete, communication is inadequate, or approval/decision processes are unclear.","https://schema.org",{"og:url":78,"og:type":114,"og:title":59,"og:site_name":86,"og:description":61},"article",{"robots":116,"canonical":78},"index,follow",{"doc_id":118,"site_id":56},560738,1791804030,{"code":4,"msg":5,"data":121},{"doc_id":118,"user_id":122,"nickname":83,"user_avatar":123,"doc_module":9,"category_id":35,"category_name":36,"doc_title":59,"doc_description":61,"doc_content":124,"file_id":125,"file_url":126,"file_type":127,"file_size":128,"view_count":4,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":30,"language":129,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":130,"faqs":131,"seo_title":132,"seo_description":61,"update_tm":119,"read_time":133},1374404997633,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","RACI Matrix  \nObjective of This Session  \n▪To define the purpose of RACI  \n▪To explain the process of creating a RACI chart  \n▪To outline the benefits of doing a RACI  \nRACI Matrix  \nResponsibility Charting for Process Mapping  \nWhy RACI?  \n▪ If Everybody is asked to do a project activity  \n▪ Anybody could do it, but Nobody will take it  \n▪ Somebody got angry about that, because it was Everybody's job  \n▪ Everybody thought Anybody could do it, but Nobody realized that Everybody wouldn't do it  \n▪ Consequently, it wound up that Nobody told Anybody, so Everybody blamed Somebody.  \nWhat is RACI Matrix  \n▪ Responsible Accountable Consulted Informed Matrix  \n▪ A technique used to identify activities or decisions and the individuals or groups involved answering the questions:  \n▫What has to be done?  \n▫Who must do it?  \n▪ RACI is a matrix of all the activities or decision making authorities undertaken in an organization set against all the people or roles  \nR  \nResponsible  \n“ The doer”  \n• Person who completes a particular process step or leads the people who do it  \n• Position working on the activity & responsible for implementation  \n• Responsibility level determined by individual with the “A”  \nWhat is RACI?  \n\n| A\u003Cbr>\u003Cbr> Accountable \u003Cbr>\u003Cbr>|\n| --- |\n| \u003Cbr>“The buck stops here” |\n| • Person who is held accountable by top management for implementation\u003Cbr>• Position with Yes / No authority\u003Cbr>• Only one A per function |\n\nC  \nConsulted  \n“In the loop”  \n• Person whose advice is sought before a final decision is made and / or implementation takes place  \n• Position involved prior to decisions or action  \n• Two-way communication  \n| I\u003Cbr>\u003Cbr>\u003Cbr>\u003Cbr>Informed\u003Cbr>|\n| --- |\n| \u003Cbr>“Keep in the picture” |\n| • Person/s who are notified once a final decision has been made or after implementation takes place\u003Cbr>• Position that needs to know of the decision or action\u003Cbr>• Informed after and only one-way communication |\n\nRACI is required  \n• Assists in defining roles & responsibilities  \n• Set clear accountability between individuals or departments  \n• Reduce redundancies or work not being accomplished  \n• To accelerate delayed or incomplete work  \n• Have a vision about decision-making processes  \n• Clarity on approval processes  \n• Taking responsibility about each task  \n• Adequate communication and/or co-ordination  \nWhere to use  \n▪ Multiple decision points in a process  \n▪ Tasks being performed and decisions being made at the wrong levels  \n▪ Infighting for promotions or important assignments  \n▪ Finger-pointing when something fails  \n▪ Inability to manage the interfaces  \nRACI Matrix is helpful when :  \n▪ Unclear accountability between individuals or departments  \n▪ Redundancies or work not being accomplished  \n▪ Delayed or incomplete work  \n▪ Inadequate communication and/or co-ordination  \n▪ Unclear approval/decision-making processes  \nRACI Tips & Traps  \n\n|  | Tips |  |\n| --- | --- | --- |\n| • Consider the roles and responsibilities from a To~Be perspective\u003Cbr>• Assign the accountability (A) and responsibility (R) to persons with lowest ranks\u003Cbr>• Assign only one accountable person\u003Cbr>(A) for each action\u003Cbr>• The accountable person (A) should hold approval authority\u003Cbr>• The number of people to be consulted\u003Cbr>(C) and informed (I) should be kept at the minimum |  |  |\n\n• Trying to apply RACI charts to everything taking place.  \n• 100% accuracy is not always required  \n• Filling in the RACI chart without due diligence  \n• Double check that the operation can be completed with the new role assignment  \n• Only one accountability per activity  \n• All roles & responsibilities must be documented & communicated  \nTraps","cbCaiead1gvnMBzT","https://ap.wps.com/l/cbCaiead1gvnMBzT","pdf",282932,"English","# Objective of This Session\n## Why RACI?\n## What is RACI Matrix\n# Responsibility Charting for Process Mapping\n## R / Responsible\n## A / Accountable\n## C / Consulted\n## I / Informed\n# When to Use RACI\n## Where to use\n## RACI Matrix is helpful when\n# RACI Tips & Traps","[{\"question\":\"What is the purpose of a RACI matrix?\",\"answer\":\"It identifies activities or decisions and the people or roles involved, making responsibilities clear. It also supports accountability and better coordination across the organization.\"},{\"question\":\"How do the roles Responsible, Accountable, Consulted, and Informed differ?\",\"answer\":\"Responsible completes or leads a process step. Accountable is held to final implementation responsibility and approval authority, with only one A per function. Consulted provides advice before decisions and involves two-way communication, while Informed is notified after decisions or implementation with one-way communication.\"},{\"question\":\"When is RACI required or most helpful?\",\"answer\":\"Use it where there are multiple decision points, tasks and decisions at wrong levels, promotion or assignment infighting, finger-pointing after failures, or difficulty managing interfaces. It is also helpful when accountability is unclear, work is delayed or incomplete, communication is inadequate, or approval/decision processes are unclear.\"}]","RACI Matrix - Tips & Traps - Responsibility Charting for Process Mapping | PDF",6]