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The role identifies issues, verifies contract and program requirements, maintains accurate records, and coaches staff. It tracks error trends, supports resolution of file issues and complaints, and helps train staff on subsidy policies and procedures. The position requires confidentiality, strong communication, analytical problem-solving, quality assurance systems experience, office software proficiency, and eligibility for hybrid telework after an introductory period.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/quality-assurance-qa-specialist-job-announcement-responsibilities-qualifications-benefits/257420/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/quality-assurance-qa-specialist-job-announcement-responsibilities-qualifications-benefits/257420.png","ImageObject",442,249,{"name":88,"@type":89},"Emma Mercer","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-21","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":76},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What does the Quality Assurance Specialist do in this role?","Question",{"text":108,"@type":109},"The specialist monitors program compliance by conducting quality assurance reviews of client files before enrollment or recertification, identifies issues, ensures contract compliance, and provides feedback for improvements and training.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What qualifications and skills are required?",{"text":113,"@type":109},"The role requires experience with quality assurance systems, preferably a bachelor’s degree in a related field, strong reading/writing/oral communication, presentation skills, strong analytical and problem-solving abilities, attention to detail, and working knowledge of Microsoft Office.",{"name":115,"@type":106,"acceptedAnswer":116},"What compensation, benefits, and working conditions are offered?",{"text":117,"@type":109},"The salary range is $24.52–26.97 per hour depending on experience, with a 35-hour workweek and performance-based incentive eligibility. Benefits include health, dental, vision, life insurance, 401k contribution, sick leave, PTO, and holidays, with hybrid/telework eligibility after the introductory period and occasional evening/weekend flexibility.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},257420,1792198921,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":76,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},962084925502,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","Quality Assurance Specialist Job Description  \n\n| Job Title | Quality Assurance (QA) Specialist | Department | Subsidized Programs |\n| --- | --- | --- | --- |\n| FLSA Status | Non-Exempt | Reports To | Quality Assurance Supervisor |\n\nScope  \nThe Quality Assurance Specialist is responsible for monitoring program compliance by conducting quality assurance reviews of clients files prior to enrollment or recertification periods, identifying issues, ensuring contract compliance, providing feedback to program managers and recommending process improvement and trainings.  \nPrimary Responsibilities  \n1. Work cooperatively with staff in the preparation for regular program audits to ensure compliance with limited errors.  \n2. Maintain knowledge of the Title 5 Regulations and State Funding Terms and Conditions for all applicable programs. Keep up-to-date on timely subsidy program changes and related guidance.  \n3. Maintain client documents as needed to meet contract guidelines.  \n4. Regularly review client files and database according to program regulations and guidelines to satisfy program audits.  \n5. Maintain accurate records of file cases that are reviewed.  \n6. Review case files and coach staff so that all program requirements are met in accordance with corresponding program contract requirements.  \n7. Identify trends in case file errors and provide feedback to staff and managers.  \n8. Provide input to subsidy staff in order to address and resolve case file issues and complaints.  \n9. Work collaboratively with Subsidized Programs Manager/Supervisor to train staff on subsidy program policies and procedures to ensure quality improvement and compliance.  \n10. Maintain confidentially of clients Personal Information as required by the contracts.  \n11. Participate in external meetings and conferences, such as the California Department of Social Services and California Alternative Payment Program Association.  \nOther Responsibilities  \n1. Represent the agency with professionalism in all interactions. This includes over the phone, in person, using electronic media, and written correspondence.  \n2. Provide excellent internal and external customer service by working cooperatively within the department, across the agency, and with clients and partners.  \n3. Support other functions within the department when needed.  \nExperience, Knowledge, Skills and Abilities  \n1. Four years of work experience in Quality Assurance systems such as training, compliance monitoring, data analysis, and quality assurance plan development.  \n2. Bachelor’s degree in the field of Child Development, Social Work, Human Services, Family Studies, or related field preferred.  \n3. Prior knowledge of county, state and federal contract requirements for Alternative Payment and Child Care Subsidy Programs desired.  \n4. Excellent Reading, Writing, and Oral Communication.  \n5. Strong presentation skills. Ease speaking in front of small and large audiences desired.  \n6. Regular attendance and punctuality are essential.  \n7. Experience working with diverse populations in a culturally sensitive manner.  \n8. Must be able to work independently and as part of a team.  \n9. Excellent interpersonal skills, flexible and collaborative.  \n10. Well-organized, able to self-manage a diversity of responsibilities and meet deadlines.  \n11. Exceptional attention to detail and accuracy.  \n12. Must have strong analytical skills and problem-solving skills.  \n13. Proven ability to work independently, maintain confidentiality and discretion.  \n14. Computer Skills: Working knowledge of Microsoft Office (Word, Excel, Outlook, Teams) required.  \nWorking Conditions  \n1. Typical of an office environment.  \n2. Eligible for hybrid/telework schedule upon completion of introductory period.  \n3. Must have reliable transportation.  \n4. Flexibility to work occasional evenings and weekends.  \n5. Must comply with agency health and safety protocols, including vaccination policy.  \nCompensation and Benefits  \nSalary Ran","cbCaif5lMlVghu1J","https://ap.wps.com/l/cbCaif5lMlVghu1J","pdf",693054,"English","# Scope\n## Primary Responsibilities\n## Other Responsibilities\n## Experience, Knowledge, Skills and Abilities\n## Working Conditions\n## Compensation and Benefits\n## Equal Opportunity Employer","[{\"question\":\"What does the Quality Assurance Specialist do in this role?\",\"answer\":\"The specialist monitors program compliance by conducting quality assurance reviews of client files before enrollment or recertification, identifies issues, ensures contract compliance, and provides feedback for improvements and training.\"},{\"question\":\"What qualifications and skills are required?\",\"answer\":\"The role requires experience with quality assurance systems, preferably a bachelor’s degree in a related field, strong reading/writing/oral communication, presentation skills, strong analytical and problem-solving abilities, attention to detail, and working knowledge of Microsoft Office.\"},{\"question\":\"What compensation, benefits, and working conditions are offered?\",\"answer\":\"The salary range is $24.52–26.97 per hour depending on experience, with a 35-hour workweek and performance-based incentive eligibility. Benefits include health, dental, vision, life insurance, 401k contribution, sick leave, PTO, and holidays, with hybrid/telework eligibility after the introductory period and occasional evening/weekend flexibility.\"}]","Quality Assurance (QA) Specialist Job Announcement - Responsibilities, Qualifications, Benefits | PDF",1789313639]